Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2664 posts

Uber Geek
+1 received by user: 400

Topic # 147230 12-Jun-2014 22:15
Send private message

Tonight my wife's Kobo Aura wouldn't connect to WiFi. It looked like it had forgotten the WPA password. 

I tried re-entering the password to no effect so I did a factory reset.  As it turned out I was originally trying the enter the wrong password Duh!!!!!!!!!!!!!!!

However since the factory reset I cannot get the device set up, either over WiFi or by using the Kobo desktop.

When  using the Kobo desktop I keep getting a message saying "Oops, something happened to you internet connection, we couldn't complete the setup right now.  Please check you connection and try again."

Well I've done a bit of digging some suggest turning off firewall and running as Administrator, all to no avail.  I've tried on two different computers, both on the same internet connection, however all other apps that access the internet work just fine.
When I try the WiFi option for setup, I get a message saying "Something went wrong...."  "Please try again".  If you clear that message there is another on the WiFi network login page saying ";unable to join XXXXX. Please try again"

Is there an issue with the Kobo website.

I know there was an issue about 3 years ago where they were having problems with some regions, including New Zealand not being able get Kobos set up.  

Anyone else having issues?

Thanks for any ideas anyone may have.

Sony Xperia X running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5

Create new topic
2280 posts

Uber Geek
+1 received by user: 228

  Reply # 1064545 12-Jun-2014 23:15
One person supports this post
Send private message

Have a look on the Kobo forum on

1 post

Wannabe Geek

  Reply # 1064569 13-Jun-2014 00:16
Send private message

had same issue a while back. From memory it needs the time and date set correctly before it can sync.


2664 posts

Uber Geek
+1 received by user: 400

  Reply # 1064725 13-Jun-2014 10:21
Send private message

It wasn't a sync issue it was getting it set up after a factory reset, there wasn't any option to set the date and time.

I kept playing around with it and finally got it sorted late into the night.

After installing the Kobo desktop on another computer and trying different USB cables I plugged the cable into a different USB port, the internet connection problem disappeared.  I went back to the original computer and tried another USB connection and the setup proceeded smoothly. By that time of night I didn't bother to go back and try the original USB port to see what might happen if I were to use that again, it was working and I need to get to bed.

Once I'd set it up on the computer I was then able to set up the WiFi without any problems.

Even though you are offered a WiFi or computer option for the setup, the WiFi option wouldn't work as I kept getting an error message each time I tried to connect to the network via WiFi.

I'm still not sure what the issue was and still suspect a problem with Kobo's server, as I wonder that my change of USB port might be just a coincidence.

Sony Xperia X running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27

Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15

Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37

Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59

Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42

New Chief Technology Officer role created
Posted 19-Dec-2017 22:18

All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54

How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52

NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47

Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06

UFB connections pass 460,000
Posted 11-Dec-2017 11:26

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.