Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2577 posts

Uber Geek
+1 received by user: 372

Topic # 147230 12-Jun-2014 22:15
Send private message

Tonight my wife's Kobo Aura wouldn't connect to WiFi. It looked like it had forgotten the WPA password. 

I tried re-entering the password to no effect so I did a factory reset.  As it turned out I was originally trying the enter the wrong password Duh!!!!!!!!!!!!!!!

However since the factory reset I cannot get the device set up, either over WiFi or by using the Kobo desktop.

When  using the Kobo desktop I keep getting a message saying "Oops, something happened to you internet connection, we couldn't complete the setup right now.  Please check you connection and try again."

Well I've done a bit of digging some suggest turning off firewall and running as Administrator, all to no avail.  I've tried on two different computers, both on the same internet connection, however all other apps that access the internet work just fine.
When I try the WiFi option for setup, I get a message saying "Something went wrong...."  "Please try again".  If you clear that message there is another on the WiFi network login page saying ";unable to join XXXXX. Please try again"

Is there an issue with the Kobo website.

I know there was an issue about 3 years ago where they were having problems with some regions, including New Zealand not being able get Kobos set up.  

Anyone else having issues?

Thanks for any ideas anyone may have.

Sony Xperia X Running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5

Create new topic
2226 posts

Uber Geek
+1 received by user: 222

  Reply # 1064545 12-Jun-2014 23:15
One person supports this post
Send private message

Have a look on the Kobo forum on

1 post

Wannabe Geek

  Reply # 1064569 13-Jun-2014 00:16
Send private message

had same issue a while back. From memory it needs the time and date set correctly before it can sync.


2577 posts

Uber Geek
+1 received by user: 372

  Reply # 1064725 13-Jun-2014 10:21
Send private message

It wasn't a sync issue it was getting it set up after a factory reset, there wasn't any option to set the date and time.

I kept playing around with it and finally got it sorted late into the night.

After installing the Kobo desktop on another computer and trying different USB cables I plugged the cable into a different USB port, the internet connection problem disappeared.  I went back to the original computer and tried another USB connection and the setup proceeded smoothly. By that time of night I didn't bother to go back and try the original USB port to see what might happen if I were to use that again, it was working and I need to get to bed.

Once I'd set it up on the computer I was then able to set up the WiFi without any problems.

Even though you are offered a WiFi or computer option for the setup, the WiFi option wouldn't work as I kept getting an error message each time I tried to connect to the network via WiFi.

I'm still not sure what the issue was and still suspect a problem with Kobo's server, as I wonder that my change of USB port might be just a coincidence.

Sony Xperia X Running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06

Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26

UFB killer app: Speed
Posted 17-Nov-2017 17:01

The case for RSS — MacSparky
Posted 13-Nov-2017 14:35

WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43

Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28

Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06

Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49

Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34

Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33

Spark enhances IoT network capability
Posted 7-Nov-2017 11:33

Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36

Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53

Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.