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3290 posts

Uber Geek
+1 received by user: 209


  Reply # 190799 20-Jan-2009 14:19
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I'm not sure I'd let Harvey Norman get away with that.  You're not the expert, they are (or they are meant to be, they are the ones selling the things!).  You took it back in because you were having a problem with it, they had a look and agreed there was a problem that they couldn't fix and so they sent it away.  If there was no fault, or an easy remedied fault, surely the HN staff would have been able to fix it for you.

If they didn't warn you that there'd be a $75 charge if there was nothing wrong with it then you shouldn't have to pay.  But, why would they tell you that, considering that they agreed with you that there was a fault?

8 posts

Wannabe Geek

  Reply # 190800 20-Jan-2009 14:31
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Excatly, I strongly agree with you on that, Im no expert on these things especially with Apple products as I don't usually use Apple and the only Apple product I have is the Ipod Touch 2nd Gen 8gb.

I haven't come to collect my ipod yet as I wanted to check here first and see if there was any good advice.

It was exactly a week ago when I took it back, I took it back straight away as soon as I realized the problem, the guys there had a look at it and told me (in exact words) ," this must be a technical problem" and they said that the reason that both buttons wouldn't work as they were both one button joined.. something along those lines. And they said as they could see this was a fault, they would sent it back and I clearly asked them beforehand if there were any costs I would have had to pay and they said no which I was happy about.

I have no idea why they said all that as they rang me this morning saying it would be ready to be picked up and I said thanks.. and then they said there was a cost as there was no fault so when I go pick it up later today, I'll have to question them later as an extra $75 and a bit.. I could've easily just have bought a 16gb ipod instead!

So now I'm not entirely sure if I still want to make higher purchases from Harvey Norman as I've heard that Dick Smith is a lot better with handling with these sort of situations but I don't know.


183 posts

Master Geek
+1 received by user: 11

  Reply # 190816 20-Jan-2009 15:40
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I totally sympathise with the original poster. One of my workmates bought an HDD DVD player from Harvey Norman's last year and he wasn't too impressed with their returns policy cos thy started playing him around when the remote started malfunctioning about a month afer he purchased it.

I bought an 8GB Touch in Nov 2007 at Magnum Mac in Auckland and am now down to my 3rd unit.

6 months after buying the first one, I moved to a new apartment and decided to get wireless hooked up so wanted to play with the Touch's function (I'd only used it to play music) but there was no wireless option in the settings so I took it back. The tech played around with it and agreed the unit was faulty. They booked it in and called me 10 days later offering me a brand new one. About 3 months later, the Menu button stopped working so I took the unit back to the shop, they booked it in and called me a week later saying they had a new one waiting for me Laughing Even better, I got it with the latest update with the new widgets. Magnum Mac have been awesome though, I can't fault them at all. The tech did say that he heard that some batches may have come in with dud menu buttons cos I wasn't the first customer to return one to them. So far, no new problems though.

Did you buy it for xmas 2008? If so, I don't know if this will help but have you thought about contacting a citizen's advice bureau? Doesn't seem fair that they'd charge you for a job on a faullty unit bought around a month ago in Dec 08.


8 posts

Wannabe Geek

  Reply # 190853 20-Jan-2009 17:39
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Everything worked out allright, got my ipod back and didn't have to pay as it was unreasonable, they said there was no fault but when i got it back it was not in its original conditions (with all songs, videos, pictures, games etc..) so the company HN sent it too must obviously have fixed the problem and resetted everything so if they fixed it, its still part of the warranty so why would they charge?! Now I have to put everything back on like all my contacts etc..

I purchased the ipod on boxing day as there were no 8gbs ipod touches at any other stores (like Dicksmith etc..) and Harvey Norman was the only place that had a few left.

Thats good of the company did that for you and they sound like a good place to buy from too.

I once purchased a can opener from HN but it wasn't an expensive purchase and was under warranty, after a few uses it no longer worked, took it back to HN and they replaced it immediately which was good of them.

1534 posts

Uber Geek
+1 received by user: 223

  Reply # 190867 20-Jan-2009 18:20
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I'm glad it worked out for you. No doubt HN learned something too. :)

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