Howdy People

OK heres the deal.  i have a samsung MP3 player YP-Z5F.  and the touch pad has stop working.  is something like that fixable or is it terminal.  i've been to the samsung web page and they dont even have MP3 players on the NZ web page.  i emailed the support team two weeks ago.  no resonds yet.  not even a "sorry cant help" from them.  so any advise would be greatly welcomed.