cisconz: Have a quick read through this, Chorus will probably quote Principle 11 as their reason for not giving out the information. What complicates it further is who's name the new connection is in, if it is not in your name then you have little to fall back on. Hiowever if you own your house then you can cancel any service terminating to your address, if not then it is up to your landlord if it goes that far.

I would request an account number change at Telecom to prevent it happening again.

Cookie67:

cisconz: Have a quick read through this, Chorus will probably quote Principle 11 as their reason for not giving out the information. What complicates it further is who's name the new connection is in, if it is not in your name then you have little to fall back on. Hiowever if you own your house then you can cancel any service terminating to your address, if not then it is up to your landlord if it goes that far.

I would request an account number change at Telecom to prevent it happening again.

We have already had a new account a week ago when it happened the first time. Now this new account has also been slammed.

What I also can not totally understand is the inability of Telecom with regards to the original account. They had effectively wiped out over 45 year relationship with a valued customer. This is in fact, my parents account of which i have authorisation to speak for on their behalf. They own the premises bui telecom couldn't even tell me what plan they had been on

Ok heading to bed with the privacy act 1993 (might just cure the insomnia).  Will keep you updated as the drama develops.

How happy am I to have found this sight, thank you all so much geekzone rules!!!!

mattwnz:
Surely telecom can only allow people that are authorised to make changes to your account, to make those changes, and they must have mechanisms in place to police it. Sounds like you have been a victim of fraud. Perhaps you ned to lay a compliant to the police and the privacy commissioner about it, as it sounds like someone may have illegally got access to your account details.

nickd: Sorry all, not quite understanding this but I'm curious about it. I understand it as someone stealing your account (or in this case, becoming your toll call providor) from your legitimate provider without your consent.

If this is correct, what happens when you make a toll call? Do you get charged by a random company that you don't have an agreement with? If this happens, you'd obviously refuse to pay it and ask to see the contract which they couldn't provide. So you get free toll calls...I must have the wrong end of the stick here...

NonprayingMantis:

Cookie67: What I also can not totally understand is the inability of Telecom with regards to the original account. They had effectively wiped out over 45 year relationship with a valued customer. This is in fact, my parents account of which i have authorisation to speak for on their behalf. They own the premises bui telecom couldn't even tell me what plan they had been on

 

Don't take this the wrong way, but are you absolutely 100% sure your parents didn't signup for another provider and either didn't tell you, don't remember,or misunderstood the offer?


I'm thinking back to this other thread from a while back
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=85612
where it turned out to be exactly that. i.e. the person thought they were slammed, but actually it was their housemate (who was the account holder) that had signed up to another provider.

freitasm:

NonprayingMantis:

Cookie67: What I also can not totally understand is the inability of Telecom with regards to the original account. They had effectively wiped out over 45 year relationship with a valued customer. This is in fact, my parents account of which i have authorisation to speak for on their behalf. They own the premises bui telecom couldn't even tell me what plan they had been on

 

Don't take this the wrong way, but are you absolutely 100% sure your parents didn't signup for another provider and either didn't tell you, don't remember,or misunderstood the offer?


I'm thinking back to this other thread from a while back
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=85612
where it turned out to be exactly that. i.e. the person thought they were slammed, but actually it was their housemate (who was the account holder) that had signed up to another provider.

Although I am disgusted by slamming, I am with NonPrayingMantis here. You are not the account holder. Are you 100% absolutely sure your parents did not sign ANYTHING AT ALL? Someone selling stuff door to door? A friend who sent them a competition link?

plambrechtsen: Could you email me at pl at telecom dot co dot nz with all your detailed information including your account number and the affected phone number a daytime contact number such as a mobile so we can speak with you.

I would personally recommend you go to the police station and make a formal report there too.  As that way you have made a legal declaration in front of a sworn officer that this was not an authorized action.  Again this is my own personal recommendation not official telecom line.

surfisup1000:

plambrechtsen: Could you email me at pl at telecom dot co dot nz with all your detailed information including your account number and the affected phone number a daytime contact number such as a mobile so we can speak with you.

I would personally recommend you go to the police station and make a formal report there too.  As that way you have made a legal declaration in front of a sworn officer that this was not an authorized action.  Again this is my own personal recommendation not official telecom line.

Wouldn't the police just laugh at you? 

I couldn't even get them to take the theft of my car seriously. 

surfisup1000:

plambrechtsen: Could you email me at pl at telecom dot co dot nz with all your detailed information including your account number and the affected phone number a daytime contact number such as a mobile so we can speak with you.

I would personally recommend you go to the police station and make a formal report there too.  As that way you have made a legal declaration in front of a sworn officer that this was not an authorized action.  Again this is my own personal recommendation not official telecom line.

Wouldn't the police just laugh at you? 

I couldn't even get them to take the theft of my car seriously.

mattwnz:

Cookie67: I have been speaking with a woman from Telecom based in Wellington. She is going to call me again tomorrow it to let me know if she has been able to get any information out of Chorus. She is unable to stop the slamming that is booked in tomorrow from happening so I find it unlikely she will have much luck there. I have emails ready to send to the Commerce Commission, Fair Go, the Privacy Commissioner and if all else fails, then will call the Police as a fraud has been committed and surely the privacy act breached. Ha so much for an early night!

Would make a good fair go story, but I think target would be better, as it is a far better program.

 
No good for Target as there's no smelling of knickers involved..