TNZ Roaming Issues

Forums › Spark New Zealand (including Skinny and BigPipe) › TNZ Roaming Issues

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johnr

19282 posts

Uber Geek
Inactive user

#650841 4-Jul-2012 19:01

Thanks Rich hope the issue is sorted soon :)

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aschteev

80 posts

Master Geek

#651020 5-Jul-2012 00:39

Up and running on Vodacom-SA over here in South Africa now.

bigbob

38 posts

Geek

Trusted

#651023 5-Jul-2012 00:56

Service is back up just an hour ago here in Singapore, thankfully Singtel prepaid micro sims are available everywhere.

Rob

richirvine

42 posts

Geek

Trusted

#651044 5-Jul-2012 07:09

Thanks for letting us know team - how's everyone else travelling?

@richirvine
@telecomnz

ajobbins

5052 posts

Uber Geek

Trusted

#651173 5-Jul-2012 11:12

I'm back up and running in Melbourne as of late last night.

What surprised me was that this issue was discovered at around 7am on Tuesday morning - however when I spoke to the roaming helpdesk at midnight NZ time that night (17 hours later), the helpdesk said they were not aware of any issue with roaming and talked me through basic troubleshooting before opening a support ticket.

Twitter: ajobbins

richirvine

42 posts

Geek

Trusted

#651415 5-Jul-2012 16:32

@Adam, yes, I saw your tweet and NBR quote too... apologies for that also, obviously a breakdown in communication somewhere at our (Telecom's) end. I'll make sure this info gets passed on, cheers.

@richirvine
@telecomnz

bigbob

38 posts

Geek

Trusted

#651493 5-Jul-2012 20:20

I am now back in NZ and unfortunately after regaining service whilst roaming in Singapore, I cannot get service back home. I have logged a call with our support via Gen-I and tried their suggestions, now awaiting feedback from them.

Has anyone else returned home to find an issue?

Rob

johnr

19282 posts

Uber Geek
Inactive user

#651494 5-Jul-2012 20:26

bigbob: I am now back in NZ and unfortunately after regaining service whilst roaming ?in Singapore, ?I cannot get service back home. I have logged a call with our support via Gen-I and tried their suggestions, now awaiting feedback from them.?

Has anyone else returned home to find an issue?

Rob

Have you done a manual network selection back to Telecom NZ?

Make sure 3G is enabled on the phone

bigbob

38 posts

Geek

Trusted

#651507 5-Jul-2012 20:45

johnr:
bigbob: I am now back in NZ and unfortunately after regaining service whilst roaming ?in Singapore, ?I cannot get service back home. I have logged a call with our support via Gen-I and tried their suggestions, now awaiting feedback from them.?

Has anyone else returned home to find an issue?

Rob

Have you done a manual network selection back to Telecom NZ?

Make sure 3G is enabled on the phone

Thanks for the suggestion. Yes I have tried this several times and also on a different phone ( a Lumia 800 and an iphone4s) without success.

Rob

aschteev

80 posts

Master Geek

#651642 6-Jul-2012 07:45

Has the issue been considered resolved now? I'm getting dropouts over here on my Lumia 800 still. This evening I noticed I was now connected to Cell C, then back to VodaCom-SA now I have nothing.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#651655 6-Jul-2012 08:27

bigbob:
johnr:
bigbob: I am now back in NZ and unfortunately after regaining service whilst roaming ?in Singapore, ?I cannot get service back home. I have logged a call with our support via Gen-I and tried their suggestions, now awaiting feedback from them.?

Has anyone else returned home to find an issue?

Rob

Have you done a manual network selection back to Telecom NZ?

Make sure 3G is enabled on the phone

Thanks for the suggestion. Yes I have tried this several times and also on a different phone ( a Lumia 800 and an iphone4s) without success.

Rob

Go into the SIM Application menu, Manual, change from sponsor to Telecom NZ.

nzbnw

bigbob

38 posts

Geek

Trusted

#651710 6-Jul-2012 09:56

nzbnw:
bigbob:
johnr:
bigbob: I am now back in NZ and unfortunately after regaining service whilst roaming ?in Singapore, ?I cannot get service back home. I have logged a call with our support via Gen-I and tried their suggestions, now awaiting feedback from them.?

Has anyone else returned home to find an issue?

Rob

Have you done a manual network selection back to Telecom NZ?

Make sure 3G is enabled on the phone

Thanks for the suggestion. Yes I have tried this several times and also on a different phone ( a Lumia 800 and an iphone4s) without success.

Rob

Go into the SIM Application menu, Manual, change from sponsor to Telecom NZ.

nzbnw

Thanks, one of the technicians has fixed the issue and it appeared to be in the SIM applications as you mention above.

Rob

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