Surprisingly, I just received an email from Telecom saying that the number was assigned to someone in MARCH and not JUNE as stated before.
There is something fishy.
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GrandMasterSaxay: The number customer is on Account, not a prepay customer. The new customer was given this number in JUNE and i toped up in MAY.
Surprisingly, I just received an email from Telecom saying that the number was assigned to someone in MARCH and not JUNE as stated before.
There is something fishy.
GrandMasterSaxay: @ plambrechtsen - I spent whole saturday afternoon talking to Prepaid and Postpaid CSRs, initially they were bit loud and agressive, they put me on hold for 30-35 mins (twice), at the end of the call they accepted the folly (from prepaid team) and were offering me a similar number, to which i declined.
GrandMasterSaxay: The number customer is on Account, not a prepay customer. The new customer was given this number in JUNE and i toped up in MAY.
Surprisingly, I just received an email from Telecom saying that the number was assigned to someone in MARCH and not JUNE as stated before.
There is something fishy.
GrandMasterSaxay: @ plambrechtsen - I forwarded you the copy of my original complaint
GrandMasterSaxay: I got a reply from Telecom...my number was deactivated in Jan 2012, new owner was connected in Mar 2012, the number was temporarily disconnected when I topped up my number, the number was activated again in June 2012.
The statements are so contradicting, when I went to the Telecom store on 4th Aug, the consultants checked the number thoroughly and confirmed that the number was disconnected in Jan 2012 but got connected again in Jun 2012, he did not mention anything about the temporary disconnection in March. I called up prepaid and pospaid the same day on 4th Aug, they too mentioned that the number was connected on 25th June.
Since yesterday I get to hear altogether a new story, the number was disconnected in Jan, reconnected in Mar, temporary disconnecion, again a reconnection in June.
Are they trying to manipulate the system ? Being from Telecommunication background I know this can be done, running past date orders is not a big deal.
GrandMasterSaxay: Waiting for his words...i want to know what he has to say on this.
jonb: At the end of the day, you didn't top it up for over 12 months so Telecom were within their rights to deactivate and re-assign. It seems like there's been something strange going on with the number since, but any credits or offers of a similar number will purely be goodwill on their part.
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