My prepaid number has been assigned to someone else

Forums › Spark New Zealand (including Skinny and BigPipe) › My prepaid number has been assigned to someone else

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BDFL - Memuneh
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#669001 7-Aug-2012 14:09

GrandMasterSaxay: Ripping off customers should not be a business. If they can run such a massive telecommunication company, can't they validate if the mobile number is on prepaid or on Account ? and prompt a message appropriately ?

As I said, it could be just an annoying bug. I am sure if this was "by design" they would already have been taken to the Commerce Commission.

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GrandMasterSaxay

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#669008 7-Aug-2012 14:16

Bugs are usually rectified asap, especially when it is related to finance. If my number was on account, the payment should have not gone through in May, I toped up yesterday on a Telecom number which is on Account, again the payment went through. This cant be a bug.

freitasm

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#669009 7-Aug-2012 14:18

As I said before "Never attribute to malice that which is adequately explained by stupidity."...

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70MK1

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#669052 7-Aug-2012 14:49

FYI - if you top up online (via web NOT via a handset) provided you have valid credit card details it WILL always go through, the online topup does not apply or associate the credit you purchase with any mobile number.

You are given the top up voucher information on screen & a copy of this is sent via text message to the number you nominate in the "receiving your top-up voucher" field

Once the payment / debit is processed you are then presented with the top up voucher information & instructed to call the prepaid IVR (*333) follow the prompts and top up using the voucher.

Below is a screen scrape of this exact process as I tried it just now (replaced mobile number & voucher number with X's for privacy)

Success! You have purchased $10.00 credit.Your GO PREPAID voucher number is: 0XXXXXXXXXXX
This has also been sent by text message to 027XXXXXXX

HOW TO TOP UP
1. Dial *333 on your GO PREPAID mobile phone.
2. Press 1 for 'Topping up your account'.
3. Press 1 for 'GO PREPAID Cards' and follow the voice prompts.
4. When asked, enter your 12-digit GO PREPAID voucher number followed by the # key.
5. The credit amount will then be added to your account balance.
6. Press 7 to return to the main menu or simply hang up.

You may now close this window.

Mark

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#669076 7-Aug-2012 15:22

As a matter of interest have you called the number ? Maybe you could ask them when they got the number .. and to be blunt if they answer then they are obviously getting for more use out of the number than yourself (what was so special about it?)

GrandMasterSaxay

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#669082 7-Aug-2012 15:28

The number is special, it's 027XYXYXYXY
Sorry I cannot expose the number as it is not under my name anymore.

ibuksh

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#669085 7-Aug-2012 15:29

GrandMasterSaxay: The number is special, it's 027XYXYXYXY
Sorry I cannot expose the number as it is not under my name anymore.

Hmm... thats interesting.. I am on your side, so dont take me wrong... but I dont think the person who is currently using it would let it go without a fight either..

GrandMasterSaxay

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#669087 7-Aug-2012 15:32

and that is the only reason I am fighting for it. I have just started, will not give up at any cost.

ibuksh

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#669089 7-Aug-2012 15:33

GrandMasterSaxay: and that is the only reason I am fighting for it. I have just started, will not give up at any cost.

Just out of curiosity - the number that they offered you.. was it also in this format : 027 XYXYXYXY..?

GrandMasterSaxay

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#669090 7-Aug-2012 15:37

I dont think they will offer a number even close to that range.

Mark

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#669091 7-Aug-2012 15:37

Sorry I'm coming across as terribly negative here ... but if the number started off life as a pre-paid number then I doubt it was ever yours anyway (and to be honest I'm betting no numbers are actually owned by the users, I'm going to guess there is a line saying it is a "right to use" comment in there).

Say you did decide to go all the way and try to get it returned to you I doubt you'd have much of a case after you failed to pay the upkeep on the number.

I'm of the opinion that you blew it, should have paid for and used the number while it was assigned to you and not tried to hoard it.

freitasm

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#669092 7-Aug-2012 15:38

why did you not topup the number in more than one year? Forgot about it?

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GrandMasterSaxay

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#669096 7-Aug-2012 15:42

yes i forgot to top up in 2011

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#669097 7-Aug-2012 15:46

GrandMasterSaxay: and that is the only reason I am fighting for it. I have just started, will not give up at any cost.

While this may sound harsh, unless you're willing to negotiate with the customer who does have it I don't think you have any grounds to get your number back from Telecom.

Firstly you don't own the number. The telco does, and they allocate this to you to use and this is made very clearly in the T&C.

Secondly you didn't top it up within the 12 month period which the number was disconnected and put back in the pool for recycling. THe implications of not topping up are very clear in the T&C.

70MK1

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#669099 7-Aug-2012 15:53

Mark: (and to be honest I'm betting no numbers are actually owned by the users, I'm going to guess there is a line saying it is a "right to use" comment in there).

Correct, numbers are not owned by any end user / individual they are owned by the telco (so to speak)

WCDMA Prepaid T & C's:
5. Mobile phone numbers
Unless you Port a mobile phone number to us or you have an existing Telecom mobile phone number which can be used with your Mobile Phone or SIM, we will allocate a mobile phone number to you for use with your Mobile Phone or SIM on our Network. The mobile phone number does not belong to you and you may not sell or otherwise transfer it. Any disputes regarding the allocation of mobile phone numbers will be determined by us in our absolute discretion and our decision will be final.
In exceptional circumstances, we may be required to change the mobile phone number you use with your Mobile Phone or SIM. Where we are required to change your allocated mobile phone number we will try and give you notice of this change. We will not be liable for any costs which may be incurred by you or anyone else as a result of this change.
If you wish to Port your allocated mobile phone number to another Mobile Service Provider:
you will need to contact that other Mobile Service Provider;
you will be responsible for taking all necessary steps to Port the mobile phone number, other than our obligations under the LMNP Terms; and
you will be responsible for all costs associated with Porting the mobile phone number.
If you have not Ported the mobile phone number allocated to you prior to either the termination of this agreement, your Telecom Prepaid Account being deactivated or your access to the Services being disconnected, we may reallocate that number to another customer.

Copied from;

http://www.telecom.co.nz/helpandsupport/helpandsupport/other/termsandconditions/xtmobilenetwork/xtprepaidagreementbeforefeb2011/#5.Mobilephonenumbers

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