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272 posts

Ultimate Geek


# 110551 11-Oct-2012 12:52
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a friend has a Macbook and for a few days has been unable to send emails unless she does it via Yahoo.  She's phoned telecom and they say it's an apple issue.  Can anyone shed any light on this?

Thanks




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  # 699649 11-Oct-2012 12:55
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Sounds odd to me. It will be a setting in her mail program for outgoing server.



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Ultimate Geek


  # 699654 11-Oct-2012 13:00
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Hmmm - but seems odd if she hasn't changed anything?




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  # 699661 11-Oct-2012 13:17
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What smtp address are they using?

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  # 699662 11-Oct-2012 13:25
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Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,



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Ultimate Geek


  # 699674 11-Oct-2012 13:45
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nisch: Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,


Thanks - will send her the link.




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  # 699679 11-Oct-2012 13:56
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Whats the error message ? (if any)




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  # 699732 11-Oct-2012 15:13
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Maybe a few questions to ask.

Have they done any updates to Apple recently? Have they played with the settings at all? I have a macbook and I use Yahoo!Xtra mail through my mail application and I have been able to send/receive emails within the past couple of days so I doubt it's a widespread Apple issue.

Like @xpd has asked - any error messages (if any) would help too please.

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