Telecom advises I'm losing my Flickr account...

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom advises I'm losing my Flickr account...

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#715789 12-Nov-2012 13:00

nzlpablo:
NonprayingMantis:
nzlpablo:

2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them.

Who would you reccomend?

(presumably not vodafone since I beleive their email service works the same way i.e. if you ditch BB you have to ditch email or pay $20 per month for a dialup service)

TelstraClear

;)

prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

freitasm

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#715793 12-Nov-2012 13:08

Look, whatever you say, except for Orcon (free email for life), I am not sure you can get away with this.

nzlpablo

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#715795 12-Nov-2012 13:09

NonprayingMantis:

prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)

That was a joke, regardless, my issue isn't losing access to something I don't pay for anymore. What kind of moron would complain about something like that?

My issue is that customers are told they are getting a Yahoo! mail account:

http://www.telecom.co.nz/packages/packages/existingcustomer/premiumservices/

Free Yahoo! Mail
As a Telecom broadband customer you get a FREE Yahoo! Mail account, powered by Yahoo! the world's number one email service provider.

But they don't get a Yahoo! mail account.

They get a special Yahoo!Xtra mail account, which they can't have access to if they end their relationship with Telecom.

THAT is my issue.

Ragnor

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#715798 12-Nov-2012 13:12

nzlpablo:

How hard is this to understand:

If you get a Yahoo! mail account, it's free and you can keep it forever.

Telecom offer you a Yahoo! mail account PLUS premium services. They say it's "just like a regular Yahoo! mail account" but it's NOT the same as a regular Yahoo! mail account because you don't get to keep it if you cease your billing relationship with Telecom.

It's very hard to understand how you think the words "just like a regular Yahoo! mail account" equals free use of an xtra.co.nz email address for life.

Ragnor

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#715803 12-Nov-2012 13:14

nzlpablo:

TelstraClear

Telstraclear also cut use of user email access on their domains after your billing relationship ends, so not a very good example!

nzlpablo

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#715808 12-Nov-2012 13:17

see above.

linw

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#715813 12-Nov-2012 13:22

Quote- 2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them.

How would losing you as a customer be regarded as a problem for Telecom!

nzlpablo

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#715822 12-Nov-2012 13:28

linw: Quote- 2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them.

How would losing you as a customer be regarded as a problem for Telecom!

Yeah those high-spending tech enthusiast customers who pay ontime for over 10 years are a real pain in the ass, they're better off without me.

I didn't even cancel their services when I went to work for their competitor. Good riddance!

mattwnz

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#715823 12-Nov-2012 13:28

nzlpablo:
NonprayingMantis:

prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)

That was a joke, regardless, my issue isn't losing access to something I don't pay for anymore. What kind of moron would complain about something like that?

My issue is that customers are told they are getting a Yahoo! mail account:

http://www.telecom.co.nz/packages/packages/existingcustomer/premiumservices/

Free Yahoo! Mail
As a Telecom broadband customer you get a FREE Yahoo! Mail account, powered by Yahoo! the world's number one email service provider.

But they don't get a Yahoo! mail account.

They get a special Yahoo!Xtra mail account, which they can't have access to if they end their relationship with Telecom.

THAT is my issue.

Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.

nzlpablo

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#715831 12-Nov-2012 13:35

mattwnz:

Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.

No, Yahoo! Pro gives you things like no ads in your inbox and 24/7 live support. The Yahoo!Xtra account does give you POP access - not sure about SMTP but I'd assume so.

Opting in would just confuse people. It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account.

Remember, almost every nana and granddad in the country use Telecom, and this stuff would be way over their heads (having to update everyone with their new address, updating everything they've registered for online, migrating old email to a new provider etc). It needs to be addressed IMO.

Talkiet

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#715835 12-Nov-2012 13:37

Paul, I am presuming (because I haven't tried this myself) that having an @xtra.co.nz address through Telecom/Yahoo does NOT prevent you from signing up for a free @yahoo.co.nz email account.

It seems that you're upset that there doesn't seem to be a way to convert the @xtra.co.nz Yahoo account to a free account? If that's the case, then it's a different issue.

However it worked though, you wouldn't be able to keep the username @xtra.co.nz address - so what is the real issue? You CAN go and sign up for a free yahoo.co.nz account and you could transfer the email out of it (provided you did it before the access got cut off)...

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Talkiet

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#715837 12-Nov-2012 13:39

nzlpablo: [snip] It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account.
[snip]

I agree this would be nice, but your assumption that it would cost approximately nothing is flat out wrong. I'm not going into details except to correct that factual inaccuracy. It's not as simple as it might seem from outside - I wish it wasn't that way.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

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#715838 12-Nov-2012 13:41

I think it's time for this side of the discussion to die as it is not really being productive.

NonprayingMantis

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#715839 12-Nov-2012 13:41

nzlpablo:
mattwnz:

Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.

No, Yahoo! Pro gives you things like no ads in your inbox and 24/7 live support. The Yahoo!Xtra account does give you POP access - not sure about SMTP but I'd assume so.

Opting in would just confuse people. It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account.

Remember, almost every nana and granddad in the country use Telecom, and this stuff would be way over their heads (having to update everyone with their new address, updating everything they've registered for online, migrating old email to a new provider etc). It needs to be addressed IMO.

maybe you could suggest that to Vodafone?

nzlpablo

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#715843 12-Nov-2012 13:44

Talkiet: Paul, I am presuming (because I haven't tried this myself) that having an @xtra.co.nz address through Telecom/Yahoo does NOT prevent you from signing up for a free @yahoo.co.nz email account.

It seems that you're upset that there doesn't seem to be a way to convert the @xtra.co.nz Yahoo account to a free account? If that's the case, then it's a different issue.

However it worked though, you wouldn't be able to keep the username @xtra.co.nz address - so what is the real issue? You CAN go and sign up for a free yahoo.co.nz account and you could transfer the email out of it (provided you did it before the access got cut off)...

Cheers - Neil G

Hi Neil,

Thanks for the rational responses. The real issue is that people aren't being told exactly what they're signing up for.

Here are the facts, as simply laid out as possible:

1. A "Yahoo! Mail account" is free for life.
2. Telecom explicitly state that customers get a "Yahoo! Mail account"
3. Telecom customers do not get to keep their "Yahoo! Mail account" for life

Could someone at least acknowledge the discrepancy between these points? I feel like I'm speaking another language here.

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