Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
6434 posts

Uber Geek


  #715789 12-Nov-2012 13:00
Send private message

nzlpablo:
NonprayingMantis:
nzlpablo:

2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them. 





Who would you reccomend?

(presumably not vodafone since I beleive their email service works the same way i.e. if you ditch BB you have to ditch email or pay $20 per month for a dialup service)





TelstraClear



 ;)

prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)

BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #715793 12-Nov-2012 13:08
Send private message

Look, whatever you say, except for Orcon (free email for life), I am not sure you can get away with this.





 
 
 
 


15 posts

Geek
Inactive user


  #715795 12-Nov-2012 13:09
Send private message

NonprayingMantis: 


prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)


That was a joke, regardless, my issue isn't losing access to something I don't pay for anymore. What kind of moron would complain about something like that? 

My issue is that customers are told they are getting a Yahoo! mail account:

http://www.telecom.co.nz/packages/packages/existingcustomer/premiumservices/

Free Yahoo! Mail
As a Telecom broadband customer you get a FREE Yahoo! Mail account, powered by Yahoo! the world's number one email service provider.


But they don't get a Yahoo! mail account.

They get a special Yahoo!Xtra mail account, which they can't have access to if they end their relationship with Telecom.


THAT is my issue. 

8035 posts

Uber Geek

Trusted

  #715798 12-Nov-2012 13:12
Send private message

nzlpablo: 

How hard is this to understand:

If you get a Yahoo! mail account, it's free and you can keep it forever. 

Telecom offer you a Yahoo! mail account PLUS premium services. They say it's "just like a regular Yahoo! mail account" but it's NOT the same as a regular Yahoo! mail account because you don't get to keep it if you cease your billing relationship with Telecom. 



It's very hard to understand how you think the words "just like a regular Yahoo! mail account" equals free use of an xtra.co.nz email address for life.



8035 posts

Uber Geek

Trusted

  #715803 12-Nov-2012 13:14
Send private message

nzlpablo: 

TelstraClear



Telstraclear also cut use of user email access on their domains after your billing relationship ends, so not a very good example!

15 posts

Geek
Inactive user


  #715808 12-Nov-2012 13:17
Send private message

see above.

2094 posts

Uber Geek

Subscriber

  #715813 12-Nov-2012 13:22
Send private message

Quote- 2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them.

How would losing you as a customer be regarded as a problem for Telecom!

 
 
 
 


15 posts

Geek
Inactive user


  #715822 12-Nov-2012 13:28
Send private message

linw: Quote- 2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them.

How would losing you as a customer be regarded as a problem for Telecom!


Yeah those high-spending tech enthusiast customers who pay ontime for over 10 years are a real pain in the ass, they're better off without me. 

I didn't even cancel their services when I went to work for their competitor. Good riddance!

15464 posts

Uber Geek


  #715823 12-Nov-2012 13:28
Send private message

nzlpablo:
NonprayingMantis: 


prety sure theirs works the same way too. either pay up or lose it. (not sure if the amount is the same)


That was a joke, regardless, my issue isn't losing access to something I don't pay for anymore. What kind of moron would complain about something like that? 

My issue is that customers are told they are getting a Yahoo! mail account:

http://www.telecom.co.nz/packages/packages/existingcustomer/premiumservices/

Free Yahoo! Mail
As a Telecom broadband customer you get a FREE Yahoo! Mail account, powered by Yahoo! the world's number one email service provider.


But they don't get a Yahoo! mail account.

They get a special Yahoo!Xtra mail account, which they can't have access to if they end their relationship with Telecom.


THAT is my issue. 


Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.

15 posts

Geek
Inactive user


  #715831 12-Nov-2012 13:35
Send private message

mattwnz: 

Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.


No, Yahoo! Pro gives you things like no ads in your inbox and 24/7 live support. The Yahoo!Xtra account does give you POP access - not sure about SMTP but I'd assume so.

Opting in would just confuse people. It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account. 

Remember, almost every nana and granddad in the country use Telecom, and this stuff would be way over their heads (having to update everyone with their new address, updating everything they've registered for online, migrating old email to a new provider etc). It needs to be addressed IMO. 

4322 posts

Uber Geek

Trusted

  #715835 12-Nov-2012 13:37
Send private message

Paul, I am presuming (because I haven't tried this myself) that having an @xtra.co.nz address through Telecom/Yahoo does NOT prevent you from signing up for a free @yahoo.co.nz email account.

It seems that you're upset that there doesn't seem to be a way to convert the @xtra.co.nz Yahoo account to a free account? If that's the case, then it's a different issue.

However it worked though, you wouldn't be able to keep the username @xtra.co.nz address - so what is the real issue? You CAN go and sign up for a free yahoo.co.nz account and you could transfer the email out of it (provided you did it before the access got cut off)...

Cheers - Neil G




--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


4322 posts

Uber Geek

Trusted

  #715837 12-Nov-2012 13:39
Send private message

nzlpablo: [snip] It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account. 
[snip]


I agree this would be nice, but your assumption that it would cost approximately nothing is flat out wrong. I'm not going into details except to correct that factual inaccuracy. It's not as simple as it might seem from outside - I wish it wasn't that way.

Cheers - N




--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #715838 12-Nov-2012 13:41
Send private message

I think it's time for this side of the discussion to die as it is not really being productive.







6434 posts

Uber Geek


  #715839 12-Nov-2012 13:41
Send private message

nzlpablo:
mattwnz: 

Aren't there two versions, the normal free yahoo account, and the yahoo pro version which you have to pay for, which gives you pop and smtp access? So telecom are giving you a free pro version. I wonder if you become a customer, whether you can opt for a yahoo.co.nz address, rather than an xtra adress, thus if you cancel the service you just get downgraded to a free yahoo address. It is normal practise for isps to cancel email addresses after you cancel the account.


No, Yahoo! Pro gives you things like no ads in your inbox and 24/7 live support. The Yahoo!Xtra account does give you POP access - not sure about SMTP but I'd assume so.

Opting in would just confuse people. It would be nice if they'd just let you forward the xtra address to a regular yahoo address, it would cost them approximately nothing (it's the same as signing up for two free yahoo accounts and have one auto-forward to the other) and then you'd still receive emails addressed to the xtra account. 

Remember, almost every nana and granddad in the country use Telecom, and this stuff would be way over their heads (having to update everyone with their new address, updating everything they've registered for online, migrating old email to a new provider etc). It needs to be addressed IMO. 


maybe you could suggest that to Vodafone?

15 posts

Geek
Inactive user


  #715843 12-Nov-2012 13:44
Send private message

Talkiet: Paul, I am presuming (because I haven't tried this myself) that having an @xtra.co.nz address through Telecom/Yahoo does NOT prevent you from signing up for a free @yahoo.co.nz email account.

It seems that you're upset that there doesn't seem to be a way to convert the @xtra.co.nz Yahoo account to a free account? If that's the case, then it's a different issue.

However it worked though, you wouldn't be able to keep the username @xtra.co.nz address - so what is the real issue? You CAN go and sign up for a free yahoo.co.nz account and you could transfer the email out of it (provided you did it before the access got cut off)...

Cheers - Neil G


Hi Neil,

Thanks for the rational responses. The real issue is that people aren't being told exactly what they're signing up for. 

Here are the facts, as simply laid out as possible:

1. A "Yahoo! Mail account" is free for life.
2. Telecom explicitly state that customers get a "Yahoo! Mail account"
3. Telecom customers do not get to keep their "Yahoo! Mail account" for life

Could someone at least acknowledge the discrepancy between these points? I feel like I'm speaking another language here. 

1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.