Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




96 posts

Master Geek
+1 received by user: 9


Topic # 111388 1-Nov-2012 14:42
Send private message

From Telecom Status page:

Officemail Issue

Some office mail customers may be experiencing delays in sending or receiving email. Our technicians are currently working to resolve this issue. We apologise for any inconvenience.


A client called - apparently its been down for nearly 2 days!!! 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Fully Operational
3343 posts

Uber Geek
+1 received by user: 1087

Trusted
Vocus
Subscriber

  Reply # 710447 1-Nov-2012 14:53
Send private message

"delays" is not the same thing as "down"... which is it?



96 posts

Master Geek
+1 received by user: 9


  Reply # 710451 1-Nov-2012 14:57
Send private message

they haven't received an email in 2 days. I guess it might turn up eventually but thats down as far as I'm concerned.

 
 
 
 


13127 posts

Uber Geek
+1 received by user: 1539


  Reply # 710456 1-Nov-2012 15:04
Send private message

mmlakeman: they haven't received an email in 2 days. I guess it might turn up eventually but thats down as far as I'm concerned.


Check their spam folder. When I used their email years ago, many legitimate emails ended up there. But there are far better options now.

3365 posts

Uber Geek
+1 received by user: 383

Trusted

  Reply # 710471 1-Nov-2012 15:44
Send private message

Yea heaps of emails to people with them are bouncing for me. System Undeliverable etc.





13127 posts

Uber Geek
+1 received by user: 1539


  Reply # 710479 1-Nov-2012 16:08
Send private message

Zeon: Yea heaps of emails to people with them are bouncing for me. System Undeliverable etc.


Any other details in the bounced emails? Normally the bounced email will detail the reason for the bounce, such as the sender being on a RBL, or a email address not exisiting.

42 posts

Geek

Trusted

  Reply # 710555 1-Nov-2012 18:05
Send private message

Hi team, apologies for this. We've had an issues which is now resolved, but the email back log is taking a while to clear. There's a little more detail on our website.

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all




@richirvine
@telecomnz


88 posts

Master Geek
+1 received by user: 2


  Reply # 710815 2-Nov-2012 08:31
Send private message

I've got a customer who is expecting about 2000 emails since the backlog started.

Xtra appears to be releasing an email every 9 minutes but and here is the kicker, normal fresh mail is still being delayed while the backlog clears.  So while the problem is said to be fixed, it isn't really.

I just rang xtra business and the dude on the phone mentioned that last he heard was 20 thousand mails had been cleared from the backlog, I asked him if he meant 20 million but apparently no it was just 20 thousand.

I'm a little lost for words, on another note can anyone here suggest any better options for a mailbox?



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 710818 2-Nov-2012 08:41
Send private message

azzaj:on another note can anyone here suggest any better options for a mailbox?





88 posts

Master Geek
+1 received by user: 2


  Reply # 710820 2-Nov-2012 08:43
Send private message

Oh very nice :D

I see you are from vodaclear though.

Glass houses, stones etc :P

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 710826 2-Nov-2012 08:50
Send private message

Mauricio looks like I need my trusted name badge updated :P

BDFL - Memuneh
58774 posts

Uber Geek
+1 received by user: 10171

Administrator
Trusted
Geekzone
Subscriber

  Reply # 710831 2-Nov-2012 09:01
Send private message

Regardless of name, Azzaj is right on that though... Vodafone has its own shares of mail failures now and then.

Back on topic folks. I am watching this thread now.




dan

882 posts

Ultimate Geek
+1 received by user: 73


  Reply # 710858 2-Nov-2012 10:01
Send private message

I have a customer with 40+ officemail mailboxes, in a few hours it will now be 3 days where they haven't had a proper working email setup.

it may be fixed but the backlog essentially means its still not usable, i sent some tests to officemail mailboxes none have arrived 45 mins later, and still most emails are missing from last few days

pretty bad really, officemail is really not a reliable business product. Alot of these issues have occured over last few years., and im super happy i moved 90% of my customers away from officemail over the last 1.5 years

On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system

88 posts

Master Geek
+1 received by user: 2


  Reply # 710881 2-Nov-2012 10:41
Send private message

dan: On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system


Where are you planning on moving them to?

dan

882 posts

Ultimate Geek
+1 received by user: 73


  Reply # 710883 2-Nov-2012 10:46
Send private message

azzaj:
dan: On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system


Where are you planning on moving them to?


I use Onenet for hosted exchange email and backups for all my other customers. - they are based in Auckland. www.onenet.co.nz



88 posts

Master Geek
+1 received by user: 2


  Reply # 710886 2-Nov-2012 10:49
Send private message

Many thanks, will check them out.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45


Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.