OK I'll bite. You've had a master filter installed and didn't get any extra jackpoints? Is your telephone now connected to the 2nd jackpoint that previously wasn't used or are you still connecting both modem and phone into the same jack?
Sounds like they're going to send the same guy out.
I had them on saying "you're going to send someone out to a customers house that doesn't want to do the job"
Answer is "Afraid so, that I'll just have to check he's done it propery when finished"
And if he won't do it, to tell him to do it.
He was suppose to call me today heard nothing so far, noticed on speed test internet going a bit slower, guessing trying to fix problem by slowing my internet, but again it's not what I'm paying for"
All I can say, is shocking customer service telecom.
If you could contact me pl at telecom dot co dot nz with your phone number and account number and a number I can contact you on so I can chase up why things have gone so wrong. Sounds like to me things have gone very wrong and I will work on getting it sorted.
rugrat: Don't know if followup from email but downer rang.
Said that as I told him don't use other jack he thought it not connected.
He's coming tomorrow morning to make it so I can use other jack with phone and no filter.
Said that still be able to use phone on jack that internet on, and he can't see it making any difference to dropouts.
Downer is backing him. Does this sound correct install?
That would have meant that he installed a central splitter without wiring anything to the telephone outlet. A nonsense as the splitter would be doing nothing. The only way you could use the phone in parallel with the modem on the direct ADSL jack would be with a plug in filter.
If they change cable pair and it fixes the drop out, it could be as mundane as the jumpering at the exchange or cabinet. Chasing a 5M drop in synch between exchange and your address is probably a red herring. I can see the exchange in the distance and lose more than that.
He changed line from exchange to house, no difference line speed.
He then changed port pluged into at exchange, line speed dropped.
At 11 .00am, it dropped out and then reconnected at old speed, there was a data upload going to port that happens in one hour batches, so it might have been port changing settings, so back up to original speed.
No drop outs since. Also in modem page seeing no crc errors, fec errors where I was before, even on periods where it hadn't dropped.
I don't know if wired correctly but yes on modem jack, using plug in filter with phone modem, other jack no filter phone only.
My best bet is my problems were the port, but I guess trouble shooting always starts at persons house, cause as someone said ports rarely fail, lol.
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