IPhone 5 battery life issues - covered under CGA by Telecom ?

Forums › Spark New Zealand (including Skinny and BigPipe) › IPhone 5 battery life issues - covered under CGA by Telecom ?

1 | 2 | 3 | 4

1615 posts

Uber Geek

Trusted

#717543 15-Nov-2012 10:31

bloody hell, so much probs and effort required to get a day-usage out of over a thousand dollars phone?

NO THANK YOU Apple :)

helping others at evgenyk.nz

MyHeritage

Shop MyHeritage and uncover your origins and find new relatives with a simple DNA test. (affiliate link).

navinbhat

13 posts

Geek

#717549 15-Nov-2012 10:38

kobiak: bloody hell, so much probs and effort required to get a day-usage out of over a thousand dollars phone?

NO THANK YOU Apple :)

You could not have summarised it better kobiak. You've read my mind. :-(

freitasm

BDFL - Memuneh
76365 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#717568 15-Nov-2012 10:51

navinbhat: Fetch uses bandwidth and starts polling anyway and I am not keen on manual fetch. And I don't receive many emails and push is better for this profile. And to confirm, I don't have any social apps. And I am in central Wellington so signal strength is not an issue.

And all my tests we done based on the settings used by Apple themselves. As I said, I can understand minor variations in battery life, say upto an hour here and there but definitely not half what Apple have advertised.

Some devices will use more battery when new - it happens. Give it a couple of weeks.

As for your concerns. Manual fetch won't use banbdwidth unless you... manually start the fetch. That's a lot better than push.

Being in central Wellington doesn't mean you have better signal than me here in Johnsonville. More users means reduced cell site coverage and you could be in the fringe between two or more cell sites, meaning the phone is hoping between them like mad.

One thing to do (I'm not sure you can do this on iPhone 5) is to set the phone to use 3G only. Having it scanning for 2G is a waste of time/battery since Telecom is 100% 3G. Usually this increases battery life a bit as well.

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

TechSol

291 posts

Ultimate Geek

Technical Solutions Aust

#717583 15-Nov-2012 11:22

kobiak: bloody hell, so much probs and effort required to get a day-usage out of over a thousand dollars phone?

NO THANK YOU Apple :)

I realise not everyone has the same experience.... however

I have EVERY option on my phone turned on except wifi hotspot. (Push email, bluetooth, location services, icloud etc etc) and I use this as a business phone (so quite a few phonecalls etc)

My iPhone 5 will give me damn close to 2 days between charges... I use the phone a lot for email and general internet... and it's a mixture of wifi and 3g (XT network)

I usually get to about 9pm by the second day and need a charge.

firefuze

502 posts

Ultimate Geek

#717861 15-Nov-2012 18:30

DOA/ELF only applies within the first 14 days from purchase providing the fault can be verified (understandably very very difficult to verify issues like this in store)

To compare, my iPhone 5 has reduced battery life than my 4S. I have 2x Exchange accounts, 2x IMAP accounts all on Push, around 1 hour of calls, few SMS and a hour or so of web browsing and it is dead flat around 8pm and take off the charge at 7am.

To really compare you need two iPhone 5s both with the same setup (email, apps etc) use one for a day and use another for day with your typical setup. (Of course who has access to a spare iPhone 5 though)

I would ask the store to send in again and mark it as an escalation to Telegistics or contact Apple Care to escalate also.

mattwnz

19381 posts

Uber Geek

#717862 15-Nov-2012 18:33

That's why I don't like iphones, they don't have a removable battery. If you are paying over $1k for a phone, then the battery should be very very good if not removable. That is really the whole problem with all smart phones, the poor battery life. But at least most android ones have this feature called a battery cover, which allows you to remove the battery and switch it for a new one. Really cool feature :)

navinbhat

13 posts

Geek

#717883 15-Nov-2012 19:57

firefuze: DOA/ELF only applies within the first 14 days from purchase providing the fault can be verified (understandably very very difficult to verify issues like this in store)

To compare, my iPhone 5 has reduced battery life than my 4S. I have 2x Exchange accounts, 2x IMAP accounts all on Push, around 1 hour of calls, few SMS and a hour or so of web browsing and it is dead flat around 8pm and take off the charge at 7am.

To really compare you need two iPhone 5s both with the same setup (email, apps etc) use one for a day and use another for day with your typical setup. (Of course who has access to a spare iPhone 5 though)

I would ask the store to send in again and mark it as an escalation to Telegistics or contact Apple Care to escalate also.

Thats pretty good battery life. I have one email account, make if at all around 5 mins of call, dozen SMSes and an hour of browsing. Take it off charger at 7 am. Less than 18% by 5pm. And I did take it to both Telecom and Apple 3 days after I bought it. The case number will reflect that.

munchkin

939 posts

Ultimate Geek

Trusted

#718621 17-Nov-2012 09:00

Skip Telegisics; having dealt with them MANY times with several iPhones, they're bad at the best of times, and completely incompetent at the worst.

Call Apple on 00 800 7666 7666 and ask for an advance replacement. They'll put a temporary hold on a credit/debit card to do this, but you won't be left without a phone at all. You can also send your phone to Apple and they'll send another one out if you aren't able to commit to an advance replacement for whatever reason.

navinbhat

13 posts

Geek

#720404 20-Nov-2012 21:57

To give you guys an update, I contacted consumer.org.nz last week explaining my situation and was put in touch with one of their consumer advisors. I emailed her my whole case notes including a log containing my test results comparing the battery life of two iphone 5s (mine and a colleagues') and an iphone 4 (my loan one from Telecom). I also indicated in my notes that i had a far better customer experience with Apple than the Telecom retail store. She forwarded this to the new GM of Retail in Telecom requesting him to look into this matter. An hour later, the retail store contacted me advising that they will have escalated my case internally and will do everything to ensure that I have a satisfactory outcome (whatever that means) and will do some more testing as soon as they receive the unit from Telegistics. Quite frustrating really and I am not hoping for a satisfactory outcome from my perspective at least; but give up I won't.

BTW, the iPhone 4 consistently gives me 6-7 hours usage with a day's standby.

Strongbad1905

94 posts

Master Geek

#720461 21-Nov-2012 00:03

When I got my iphone5 I only got 8-12hours factory restored, I get upto 3 days with medium usage 20 mins calling 2-3hrs int via 3G and wifi and 100 txt a day I'm on xt.

michaelmurfy

cat
12224 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#720468 21-Nov-2012 01:52

navinbhat:
firefuze: DOA/ELF only applies within the first 14 days from purchase providing the fault can be verified (understandably very very difficult to verify issues like this in store)

To compare, my iPhone 5 has reduced battery life than my 4S. I have 2x Exchange accounts, 2x IMAP accounts all on Push, around 1 hour of calls, few SMS and a hour or so of web browsing and it is dead flat around 8pm and take off the charge at 7am.

To really compare you need two iPhone 5s both with the same setup (email, apps etc) use one for a day and use another for day with your typical setup. (Of course who has access to a spare iPhone 5 though)

I would ask the store to send in again and mark it as an escalation to Telegistics or contact Apple Care to escalate also.

Thats pretty good battery life. I have one email account, make if at all around 5 mins of call, dozen SMSes and an hour of browsing. Take it off charger at 7 am. Less than 18% by 5pm. And I did take it to both Telecom and Apple 3 days after I bought it. The case number will reflect that.

To be honest that is what I got out of my iPhone 4S when I had one, but that's iPhones for you, if you're concerned you should look at maybe getting a 2nd charger for when you're at work.

You still haven't told us signal strength of where you are - just because your colleague has an iPhone it still doesn't mean he has the same usage patterns as you. If I am at the University whilst not connected to Wifi in the Engineering Block for example my phone drops to 2/1 bars of signal, my phone get's hot since it's transmitting at a higher power to reach the cell site and will kill the battery in a matter of hours if I don't connect it to Wifi.

Comparing the iPhone 5 to the 4 is not a good test, the iPhone 5 is a totally different design to the 4.

Just my 2c, there sounds to be nothing wrong with the phone - I'm putting it down to something else such as signal or use, I could say I browse the internet for half a hour per day, listen to Spotify for a hour per day, tweet, facebook etc but my pattern of use changes every day, I might get home at 6 with a dead phone or I might get home with a phone at 20% charge, I am having to either charge it at work or as soon as I get home. I could guarantee other people on the forums will be in the same boat, smartphone batteries just do not last.

My friends with iPhone 5's all have to charge it at-least once during the day as well as charge it overnight, my iPhone 4S was the same, my Samsung Galaxy SIII I can just scrape through a full day, replacing the phone will do nothing.

Michael Murphy | https://murfy.nz
Referral Links: Tessie | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#720477 21-Nov-2012 06:20

michaelmurfy: My friends with iPhone 5's all have to charge it at-least once during the day as well as charge it overnight, my iPhone 4S was the same, my Samsung Galaxy SIII I can just scrape through a full day, replacing the phone will do nothing.

My SGS III makes it to around 6pm most days now after coming off the charger at 6am. Yes there are things I could do to improve this, but I choose to have the apps running that I do.

The simple reality is a full days battery life out of a modern phone is almost becoming something that isn't actually possible if you want to actually make full use of your device!

joutei

308 posts

Ultimate Geek

#720492 21-Nov-2012 07:34

I for one find it sad that a network carrier should get blamed for the manufacturers fault.

Anyway, realistically speaking smartphones mostly give you around 8 - 10 hours.
If you expect more for a $1000 phone then that is something you should bring up with apple.

Even the new Nokia Lumia 920 baterry life isnt impressive.

freitasm

BDFL - Memuneh
76365 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#720503 21-Nov-2012 08:06

Have you checked data usage lately? Are you using Gmail by any chance?

It could be that an app is going crazy and downloading vast amounts of data, causing the battery usage go up. Here is an example.

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

AndrewMac

83 posts

Master Geek

#720727 21-Nov-2012 13:05

It may be a manufacturing problem but it was purchased from Telecom

1 | 2 | 3 | 4