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  Reply # 866425 26-Jul-2013 10:39
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Yeah, it is pretty disappointing. Thankfully I don't do any heavy file transfer on my phone atm, but when I travel I often use it as a hotspot and then it could cause an issue if that's all the speed I can get :x




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  Reply # 866431 26-Jul-2013 10:52
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auckland CBD, iPhone 4

[edited]

ETA:  whoops forgot to runs Wifi off, what an idiot I am

actual result over 3G

92ms ping
1.56 Mbps  down
1.17 Mbps up


 
 
 
 




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  Reply # 866436 26-Jul-2013 10:56
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michaelmurfy: That's just an iPhone thing, I used to notice my iPhone 4S would do that when switching between 2 cell sites sometimes but any other phone of the non-fruit variety wouldn't, try doing a speedtest around Whakatane Intermediate School and see how you go.

Interesting. Hopefully newer models won't have that issue. I'll do a test near WIS next time I'm out that way.

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  Reply # 866671 26-Jul-2013 15:10
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From inside petone exchange lower hutt :S


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  Reply # 866737 26-Jul-2013 17:45
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michaelmurfy:
code15: 

Edit:

I've helped Vodafone work through network issues they were having at Auckland Uni a few months ago. When ever my data connection was stalling, I had to call 777, then text the technician I was working with so they could log which cell I was connected to at the time.

Does Telecom do this? Would really like to get XT back to the way it was, and I feel it would be useless ringing customer services and telling them I'm experiencing stalls/slow speeds.


All you need to do is ring 0800 800 163 and log a mobile fault, from there they'll investigate it. As data gets more and more popular you sometimes see congestion on some cell sites. There's only so much spectrum available for each cell site and sometimes in very busy areas you'll see this, it's common with all mobile networks.


Called up today and explained how I've been experiencing slower speeds/stalls in the last couple of months. Was told there were upgrades being done today and so I shouldn't worry. I asked where, and was told One Tree Hill and Parnell, neither of which are areas I was in today... I was then kindly taught how to turn my phone on and off :-)


Did a few more speed tests today:

Managed to reach and sustain 9.81Mbps down in Britomart.

Auckland Uni was a completely different story, could only get 0.1Mpbs down, and the uplink test couldn't complete. Took many attempts to finally load stuff.co.nz, and this is with full bars.

I understand what you're saying about higher demand/conjested areas, but surely if I'm experiencing this sort of QoS on a frequent basis, more cell sites need to be put in place?

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  Reply # 867661 29-Jul-2013 09:47
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code15:
Did a few more speed tests today:
Managed to reach and sustain 9.81Mbps down in Britomart.
Auckland Uni was a completely different story, could only get 0.1Mpbs down, and the uplink test couldn't complete. Took many attempts to finally load stuff.co.nz, and this is with full bars.
I understand what you're saying about higher demand/conjested areas, but surely if I'm experiencing this sort of QoS on a frequent basis, more cell sites need to be put in place?


If only it was that easy to place cell sites, you've got to go through resource consents and all that fun stuff plus since there's radio spectrum involved it can sometimes make things a bit more difficult, not to mention cell sites can cost from the hundreds of thousand to the millions to place. There's already 5 cell sites around AUT University and all dual carrier too and they don't seem to be under too much load either so don't know how you're getting these low speeds. Call up 0800 800 163 and log a fault if you continue to get this :)




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  Reply # 867670 29-Jul-2013 10:01
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code15:
Called up today and explained how I've been experiencing slower speeds/stalls in the last couple of months. Was told there were upgrades being done today and so I shouldn't worry. I asked where, and was told One Tree Hill and Parnell, neither of which are areas I was in today... I was then kindly taught how to turn my phone on and off :-)


This has been my experience both times I've called about low mobile data speeds. Very politely fed rubbish excuses and fobbed off, with a suggestion to restart my phone. 




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  Reply # 867676 29-Jul-2013 10:09
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Inphinity:
code15:
Called up today and explained how I've been experiencing slower speeds/stalls in the last couple of months. Was told there were upgrades being done today and so I shouldn't worry. I asked where, and was told One Tree Hill and Parnell, neither of which are areas I was in today... I was then kindly taught how to turn my phone on and off :-)


This has been my experience both times I've called about low mobile data speeds. Very politely fed rubbish excuses and fobbed off, with a suggestion to restart my phone. 


I called once and got told similar story. They weren't even interested in knowing where in the country I was.

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  Reply # 867696 29-Jul-2013 10:32
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In Wellington CBD I rarely get much above 1Mbit down and usually ~300kbps upload on my S3.

Just did a test now:





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  Reply # 867714 29-Jul-2013 10:55
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michaelmurfy:
code15:
Did a few more speed tests today:
Managed to reach and sustain 9.81Mbps down in Britomart.
Auckland Uni was a completely different story, could only get 0.1Mpbs down, and the uplink test couldn't complete. Took many attempts to finally load stuff.co.nz, and this is with full bars.
I understand what you're saying about higher demand/conjested areas, but surely if I'm experiencing this sort of QoS on a frequent basis, more cell sites need to be put in place?


If only it was that easy to place cell sites, you've got to go through resource consents and all that fun stuff plus since there's radio spectrum involved it can sometimes make things a bit more difficult, not to mention cell sites can cost from the hundreds of thousand to the millions to place. There's already 5 cell sites around AUT University and all dual carrier too and they don't seem to be under too much load either so don't know how you're getting these low speeds. Call up 0800 800 163 and log a fault if you continue to get this :)


what about along George Street in Dunedin?

It is so slow that speedtest doesnt even load (well it eventually will after i finish my meal if i wait)

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  Reply # 867789 29-Jul-2013 12:55
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michaelmurfy:
code15:
Did a few more speed tests today:
Managed to reach and sustain 9.81Mbps down in Britomart.
Auckland Uni was a completely different story, could only get 0.1Mpbs down, and the uplink test couldn't complete. Took many attempts to finally load stuff.co.nz, and this is with full bars.
I understand what you're saying about higher demand/conjested areas, but surely if I'm experiencing this sort of QoS on a frequent basis, more cell sites need to be put in place?


If only it was that easy to place cell sites, you've got to go through resource consents and all that fun stuff plus since there's radio spectrum involved it can sometimes make things a bit more difficult, not to mention cell sites can cost from the hundreds of thousand to the millions to place. There's already 5 cell sites around AUT University and all dual carrier too and they don't seem to be under too much load either so don't know how you're getting these low speeds. Call up 0800 800 163 and log a fault if you continue to get this :)


Hmm I'm at UoA not AUT though, the cell sites (I'm guessing) that I would be using when on campus would be one of the two located at the Grafton/Symonds intersection.

I just did this speed test at the UoA a few minutes ago.



Not sure if you read my entire previous post or chose to only quote some of it, but I've already tried to ring the 0800 number you gave me and didn't have much luck unfortunately. Any chance you could ask someone to look into it?

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  Reply # 867800 29-Jul-2013 13:13
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code15:

Not sure if you read my entire previous post or chose to only quote some of it, but I've already tried to ring the 0800 number you gave me and didn't have much luck unfortunately. Any chance you could ask someone to look into it?


Ah my mistake! I've taken a look and can't seem to find any reason for your slow speeds.

I've pointed this thread out to our mobile team, it does seem strange though only since I've never experienced this (Telecom staff ain't special either with mobile data) ;)

Again, for anyone getting speed issues please call up 0800 800 163 and log a fault, sometimes with these things the mobile team simply don't know about it unless if it's been logged.




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  Reply # 867810 29-Jul-2013 13:17
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michaelmurfy:

Again, for anyone getting speed issues please call up 0800 800 163 and log a fault, sometimes with these things the mobile team simply don't know about it unless if it's been logged.


Any suggestions how to get past the "Oh, sorry, there're no issues with the network, try turning your phone off and on. It might just be very busy in the area you're in, sorry, try again later." responses? I really don't want to have to get angry/overly pushy with the poor calltaker, but it's a waste of everyones time if we're just going to get fobbed off.

Edit: As an aside, I seem to be getting pretty good downstream today in Albany - about 5Mbps - but upstream is still sitting at about 0.3Mbps. Yesterday I was getting ~1.2 / 0.2. It's a Galaxy S4, if that is of any value to the issue, and is reporting the mobile network type variously HSPA:11 and HSPAP:15. I don't know what those mean.




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  Reply # 868033 29-Jul-2013 19:21
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Inphinity:
michaelmurfy:

Again, for anyone getting speed issues please call up 0800 800 163 and log a fault, sometimes with these things the mobile team simply don't know about it unless if it's been logged.


Any suggestions how to get past the "Oh, sorry, there're no issues with the network, try turning your phone off and on. It might just be very busy in the area you're in, sorry, try again later." responses? I really don't want to have to get angry/overly pushy with the poor calltaker, but it's a waste of everyones time if we're just going to get fobbed off.

Edit: As an aside, I seem to be getting pretty good downstream today in Albany - about 5Mbps - but upstream is still sitting at about 0.3Mbps. Yesterday I was getting ~1.2 / 0.2. It's a Galaxy S4, if that is of any value to the issue, and is reporting the mobile network type variously HSPA:11 and HSPAP:15. I don't know what those mean.


I too want to know what HSPAP:15 is. I notice it's appeared for the first time recently on a few cell sites in the Wairarapa but not on most. I'm guessing it's Dual Carrier HSPA as speed tests are around twice as fast when the phones showing HSPAP:15 compared to HSPA:11.

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