Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


922 posts

Ultimate Geek
+1 received by user: 21


Topic # 112135 27-Nov-2012 18:21
Send private message

I have two mobile accounts on my telecom bill (and that's the only thing) - the first is mine, on a 24 month contract, and the second is my wife's, on the old $40 smartphone plan.

On our last bill, she managed to incur $60 worth of txt messages over and above the 300 included.. (she sheepishly said "oops"), so I decided to look at the current postpaid offerings, and move her to a new plan. After looking, I was pleasantly surprised to find that the $29 open smartphone plan is an upgrade, and cheaper to boot.

So, I decided to 'upgrade' her, by following my nose on the website - after filling out the right details, and following the confusing direction to proceed as if you're getting a new SIM, then check the 'use old sim' option later in the process. No problem, clicked submit, with an order value of $0. Get all email notification, etc etc.

This was Friday night - I think I checked her plan using Your Telecom on her phone on Saturday, and it still showed the $40 plan. So, at that point I called customer services to check when it would actually change over. The guy on the phone largely seemed confused about what I'd requested, and what I actually wanted, but once I think he worked it out, he said he'd get someone to process the change first thing Monday.

I haven't even looked since then, as I'm not that bothered about it, just wanting to make sure that things actually progress as they should, since the whole process on the telecom site seemed very clunky and crap to be honest... not integrated with my account at all.

So, anyway, cue today, when a sim arrives in the mail. what do I do now?

tl;dr: plan change on existing SIM via telecom website ends up having a SIM arrive in the post.


Create new topic
1948 posts

Uber Geek
+1 received by user: 469
Inactive user

  Reply # 724243 28-Nov-2012 15:42
Send private message

You can use the online chat system to see what's going on too.

If you have any further issues you can also email me pl at telecom dot co dot nz and I could check out what the story is.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.