Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mjb



922 posts

Ultimate Geek
+1 received by user: 21

Trusted

Topic # 112135 27-Nov-2012 18:21
Send private message

I have two mobile accounts on my telecom bill (and that's the only thing) - the first is mine, on a 24 month contract, and the second is my wife's, on the old $40 smartphone plan.

On our last bill, she managed to incur $60 worth of txt messages over and above the 300 included.. (she sheepishly said "oops"), so I decided to look at the current postpaid offerings, and move her to a new plan. After looking, I was pleasantly surprised to find that the $29 open smartphone plan is an upgrade, and cheaper to boot.

So, I decided to 'upgrade' her, by following my nose on the website - after filling out the right details, and following the confusing direction to proceed as if you're getting a new SIM, then check the 'use old sim' option later in the process. No problem, clicked submit, with an order value of $0. Get all email notification, etc etc.

This was Friday night - I think I checked her plan using Your Telecom on her phone on Saturday, and it still showed the $40 plan. So, at that point I called customer services to check when it would actually change over. The guy on the phone largely seemed confused about what I'd requested, and what I actually wanted, but once I think he worked it out, he said he'd get someone to process the change first thing Monday.

I haven't even looked since then, as I'm not that bothered about it, just wanting to make sure that things actually progress as they should, since the whole process on the telecom site seemed very clunky and crap to be honest... not integrated with my account at all.

So, anyway, cue today, when a sim arrives in the mail. what do I do now?


tl;dr: plan change on existing SIM via telecom website ends up having a SIM arrive in the post.




contentsofsignaturemaysettleduringshipping

Create new topic
1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 724243 28-Nov-2012 15:42
Send private message

You can use the online chat system to see what's going on too.

If you have any further issues you can also email me pl at telecom dot co dot nz and I could check out what the story is.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.