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125 posts

Master Geek
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Topic # 112491 11-Dec-2012 06:12
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I am unable to connect to Internet this morning. In Wellington Te Aro. Usual steps have not worked. Anyone eps have problems? On hold for help desk for 20 minutes so far

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111 posts

Master Geek
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  Reply # 730078 11-Dec-2012 06:30
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Down here in auckland Dsl but not ATM or PPP

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Uber Geek
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  Reply # 730080 11-Dec-2012 06:38
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Same in Dunedin

 
 
 
 


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  Reply # 730081 11-Dec-2012 06:38
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Major outage eh



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Master Geek
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  Reply # 730082 11-Dec-2012 06:44
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Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.

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Master Geek
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  Reply # 730086 11-Dec-2012 06:55
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Telecom tweet... 21 mins ago , so 6:24 timed..

"Some customers are having broadband connectivity issues this AM. Chorus tech investigating. Apologies. Will update when we know more. ^RI "



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Master Geek
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  Reply # 730087 11-Dec-2012 06:57
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Help desk answered and confirmed the problem is widespread. Suggested I wait 2 hours and recheck and call again if not working. Stated that it was an " authentication" problem.

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Ultimate Geek
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  Reply # 730088 11-Dec-2012 06:59
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Same problem here in Henderson, lights on router said there is ADSL signal on the line but no PPP.

This one sounds very major.

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Ultimate Geek
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  Reply # 730089 11-Dec-2012 07:05
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Strange, I am in Hamilton and no issues here, but friend also in Hamilton text me saying her internet is down. Was there any indication on which part of the country is affected?

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Master Geek
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  Reply # 730090 11-Dec-2012 07:06
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From Chris Quin
@chrisjquin: Looks like we have a major broadband outage issue since early am, all escalation working on it right now and will update......sorry

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Master Geek
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  Reply # 730091 11-Dec-2012 07:08
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@TelecomNZ: Apologies to customers having broadband issues this AM, team on tech audio working to resolve ASAP - will update when we know more ^RI

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  Reply # 730093 11-Dec-2012 07:17
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There has been a major outage impacting many customers (including my own home connection :(

It's has been worked on since the outage started and I'll update when I know more.

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Master Geek
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  Reply # 730095 11-Dec-2012 07:22
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Out in Christchurch too. Calls have started from customers with no Sip access and no visibility of vehicle tracking. Going to be a long day

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Ultimate Geek
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  Reply # 730096 11-Dec-2012 07:26
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Out in Auckland CBD for me as well. Red light on router.
Rebooted, checked connections... nothing...




The little things make the biggest difference.

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  Reply # 730097 11-Dec-2012 07:27
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Attention ... This is not a drill

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Reply # 730099 11-Dec-2012 07:31
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morrisk: Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.
Now has a red light for broadband service status on the website.

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