Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ... | 13


612 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #730895 11-Dec-2012 22:10
Send private message

I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot.

Those twitter guys will be busy too.

2116 posts

Uber Geek


  #730897 11-Dec-2012 22:13
Send private message

I take it every one affected posting on this thread is on their mobile or 3g tablet?




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

 
 
 
 


www.hinve.st
1306 posts

Uber Geek

Trusted
Subscriber

  #730900 11-Dec-2012 22:14
Send private message

AKLWestie: Joseph, where are you located?


Titirangi

316 posts

Ultimate Geek


  #730901 11-Dec-2012 22:14
Send private message

Mobile ;)




If you have to run heating in winter, you don’t own enough computers.


1061 posts

Uber Geek


  #730903 11-Dec-2012 22:16
Send private message

Same here
Flat Bush


www.hinve.st
1306 posts

Uber Geek

Trusted
Subscriber

  #730904 11-Dec-2012 22:16
Send private message

Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet?


Yes presumably, I am. iPad/2degrees.
First world problems eh, I have to use my high speed mobile broadband instead of my high speed land line broadband.

Cheers,
Joseph

1061 posts

Uber Geek


  #730905 11-Dec-2012 22:16
Send private message

Same here
Flat Bush


 
 
 
 




612 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #730908 11-Dec-2012 22:17
Send private message

Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet?


You are right. Funny thing is I am using telecom 3g

116 posts

Master Geek

Subscriber

  #730909 11-Dec-2012 22:17
Send private message

For what it's worth, down in Timaru as well...

And yes, posting from my 3G tablet.

1948 posts

Uber Geek
Inactive user


  #730911 11-Dec-2012 22:18
Send private message

AKLWestie: I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot.

Those twitter guys will be busy too.


Not much we can do, apart from keep you peeps up to date.

When I know more.. I'll update you.

14 posts

Geek


  #730912 11-Dec-2012 22:19
Send private message

No ppp in Sunnyvale );

204 posts

Master Geek


#730913 11-Dec-2012 22:19
Send private message

+1

Failures at

Mt. Eden
Sandringham
Newton
Manukau
Botany
Alfriston
East Tamaki




I would love to change the world, but they won't give me the source code

#BOFH

935 posts

Ultimate Geek


  #730914 11-Dec-2012 22:21
Send private message

I am in Hamilton and unaffected. I was not affected by this mornings outage as well so it appears to be a deja vu moment.

326 posts

Ultimate Geek

Trusted
Spark NZ

  #730915 11-Dec-2012 22:22
Send private message

virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr


Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.


204 posts

Master Geek


  #730919 11-Dec-2012 22:23
Send private message

jaidevp:
virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr


Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.



What is the actual issue?




I would love to change the world, but they won't give me the source code

#BOFH

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ... | 13
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.