Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
387 posts

Ultimate Geek
+1 received by user: 54


  Reply # 730948 11-Dec-2012 23:04
Send private message

mattwnz: Also down in Wellington. I see the telecom support page again doesn't note the problem yet it has been down for over an hour. It says it s all clear and only notes the issue this morning. How hard is it to update it? If t wasn't for geekzone I wouldn't have known if it was my connection or an ISP problem.


+1 Reboot router, no go. Check telecom website, all clear. Check Geekzone, problem answered!

62 posts

Master Geek
+1 received by user: 1


  Reply # 730949 11-Dec-2012 23:05
Send private message

Yeah, I'm sure customers would be a lot more understanding if communication about the issue was good. There is some communication on twitter about it but still not good enough, also looks from this that they are a little slow to respond to such a big issue, they did not start investigating until 10pm.
What would be really helpful is a texting service for informing customers of what is going on in a case like this, since a lot will have no easy way of finding out what is going on otherwise, not everyone has access to dial up or cellphone internet and you should not have to use your cellphone data for such a thing anyhow.

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
3502 posts

Uber Geek
+1 received by user: 1988

Trusted
Spark NZ

  Reply # 730952 11-Dec-2012 23:08
Send private message

isphell: Yeah, I'm sure customers would be a lot more understanding if communication about the issue was good. There is some communication on twitter about it but still not good enough, also looks from this that they are a little slow to respond to such a big issue, they did not start investigating until 10pm.
What would be really helpful is a texting service for informing customers of what is going on in a case like this, since a lot will have no easy way of finding out what is going on otherwise, not everyone has access to dial up or cellphone internet and you should not have to use your cellphone data for such a thing anyhow.


You make a couple of good points. I'll pass these on to someone senior tomorrow.

I agree that a more timely status page update is essential and that some form of out of band status update would be good... I do suspect though that they have the capability to place a recorded message on the support number although I haven't checked whether that has gone up yet.

Either way, you're right, better and faster acknowledgement of an issue and a way to get it would be an improvement from what we have now.

Cheers - Neil G


62 posts

Master Geek
+1 received by user: 1


  Reply # 730953 11-Dec-2012 23:12
Send private message

Thanks, that's great to know someone is listening, that's more than I ever got from the previous isp's I have been with.

3393 posts

Uber Geek
+1 received by user: 396

Trusted

  Reply # 730965 11-Dec-2012 23:21
Send private message






13915 posts

Uber Geek
+1 received by user: 1753


  Reply # 730967 11-Dec-2012 23:23
Send private message

When this sort if thing happens it does show the flaw with the cloud computing model for applications. Couldn't do my accounting tonight and using phone to post this.

62 posts

Master Geek
+1 received by user: 1


  Reply # 730970 11-Dec-2012 23:23
Send private message

From the telecom twitter page "Folk on hold on 123, can we please ask you to hang up, as those waiting won't hear recorded messages. Again, really sorry ^RI" , this is just one of the reasons a recorded message on the status of the problem is not sufficient.

62 posts

Master Geek
+1 received by user: 1


  Reply # 730971 11-Dec-2012 23:25
Send private message

Really good point Mattwnz

1539 posts

Uber Geek
+1 received by user: 39

Trusted

  Reply # 730976 11-Dec-2012 23:33
Send private message

I feel sorry for the Telecom PR guys, They are getting a hammering on FB in the status's that are trying to help customers!

2423 posts

Uber Geek
+1 received by user: 142


  Reply # 730979 11-Dec-2012 23:35
Send private message

mattwnz: When this sort if thing happens it does show the flaw with the cloud computing model for applications. Couldn't do my accounting tonight and using phone to post this.


Why don't you tether your laptop to your phone then, you'll be able to do your accounting :)


1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 730984 11-Dec-2012 23:45
Send private message

I've had notification that the service has been restarted about 5 mins ago and should be restoring slowly.  Please try restarting your modem.

62 posts

Master Geek
+1 received by user: 1


  Reply # 730986 11-Dec-2012 23:54
Send private message

Just tried restarting now but still no luck.

434 posts

Ultimate Geek
+1 received by user: 12
Inactive user


  Reply # 730987 11-Dec-2012 23:55
Send private message

I'm not clicking on that video .. Will probably cost me $5 to watch on 3G

128 posts

Master Geek
+1 received by user: 5


  Reply # 730988 11-Dec-2012 23:55
Send private message

kyhwana2:
mattwnz: When this sort if thing happens it does show the flaw with the cloud computing model for applications. Couldn't do my accounting tonight and using phone to post this.


Why don't you tether your laptop to your phone then, you'll be able to do your accounting :)



Exactly.. Dual forms of access is the solution to that problem. 

I use Xero remotely all the time. Couldn't live without it. Ditto cloud hosted email, address book, calendar, skype and dropbox. If all that stuff was tied to a PC I'd lose so much agility. The productivity gains and TCO of SaaS far outweigh the occasional downtime through net access. Then think about losing data or downtime caused by failure of your consumer grade PC.. 

With 8760 hours in the year, if there have been 12 hours downtime in the last 12 months then your line has been up 99.8% of the time on a 24x7 basis. Pretty good I'd say. 

62 posts

Master Geek
+1 received by user: 1


  Reply # 730989 11-Dec-2012 23:59
Send private message

Not all those 8760 hours are equal though, it doesn't really matter if the internet is up when you don't really need it but when you do really need it and it is down then all the time that it was up before does not help.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16


New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13


Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09


D-Link ANZ launches Covr Seamless Wi-Fi System
Posted 10-May-2018 14:06


Telstra, Intel and Ericsson demonstrate a 5G future for esports
Posted 10-May-2018 13:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.