275ms Ping on Telecom Xtra Broadband

Forums › Spark New Zealand (including Skinny and BigPipe) › 275ms Ping on Telecom Xtra Broadband

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cyril7

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#752701 29-Jan-2013 15:13

No not the settigs but the status of the DSL connection, its very close to there

Cyril

Natha

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#752705 29-Jan-2013 15:15

RunningMan:
Natha:
That's the weird thing. When I took the test. I'm the only one home. I don't use torrents. Nothing is downloading. My laptop is the only laptop on, and even after a reboot, it still remains.

Confusing.

Given it's a laptop, are you using WiFi or ethernet (wired) connection to your modem?

If using WiFi, stop, then try wired before doing anything else.

\

Ok, wow, uhhh..

I literally bought this laptop a view days ago. Why would the wireless be SO slow? O.O

cyril7

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#752708 29-Jan-2013 15:17

ahhh

Sounds like you need to change your wireless AP channel

Cyril

Natha

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#752710 29-Jan-2013 15:19

cyril7: ahhh

Sounds like you need to change your wireless AP channel

Cyril

Here's my options mate.

cyril7

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#752715 29-Jan-2013 15:28

Hi, you need to run and app like inSSIDer to see what channels are free or not then take the Channel setting off Auto and onto the selected channel.

Cyril

Und3f

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#752959 29-Jan-2013 22:18

I'm not sure whether you having the same issue as me. My internet is been super slow since Sunday 10pm and have very similar Symptoms with you. Low download & upload speed, high ping, and massive packet loss.

The customer service did line check and etc and could not find anything wrong from their side.

I suspect something wrong with the exchange servers or something and they finally reported the fault this morning: http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all

As long you called them and log the fault there's nothing else you could do other than wait for them to fix it :(

kyhwana2

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#752978 29-Jan-2013 23:21

Und3f: I'm not sure whether you having the same issue as me. My internet is been super slow since Sunday 10pm and have very similar Symptoms with you. Low download & upload speed, high ping, and massive packet loss.

Are you using wifi, like this person was?

Und3f

88 posts

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#753014 30-Jan-2013 07:55

kyhwana2:
Und3f: I'm not sure whether you having the same issue as me. My internet is been super slow since Sunday 10pm and have very similar Symptoms with you. Low download & upload speed, high ping, and massive packet loss.

Are you using wifi, like this person was?

My laptop using wifi.

sbiddle

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#753016 30-Jan-2013 08:06

Und3f:
kyhwana2:
Und3f: I'm not sure whether you having the same issue as me. My internet is been super slow since Sunday 10pm and have very similar Symptoms with you. Low download & upload speed, high ping, and massive packet loss.

Are you using wifi, like this person was?

My laptop using wifi.

Plug in a cable. Testing over WiFi is meaningless these days since it suffers from so many issues in urban environments.

If the issue doesn't occur on a cable you'll need to go through the usual process of running something like inSSIDer and finding the best wireless channel for your environment.

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