pegi: I've done all that but the message keeps popping up. I will keep an eye on it... :-)
loceff13: I suspect they failed to check for sub accounts in whatever automated script they ran as well, ie my parents main email account got locked and my personal sub account didn't despite both being compromised.
Yahoo! is continuing to work with Telecom to ensure Yahoo! Xtra mail accounts that were compromised last weekend have been secured and its in-depth investigation into the circumstances surrounding this issue is on-going.
“There is a lot of misinformation around what may have caused this vulnerability in the Yahoo! email product and the type of information that may have been compromised. There is currently no evidence to support reports that access has been gained to any user information beyond the customer's email address book or that this issue is related to any issues overseas, although we continue to investigate this,” say Laura Maxwell-Hansen, GM Yahoo! New Zealand.
Yahoo! has been in regular communication with Telecom since the issue arose to help ensure an effective resolution.
The approximately 20% of Telecom email customers whose accounts were compromised, have been secured via an automatic prompt to re-set their email password.
Users are urged to change current email passwords immediately on their computer, mobile devices and tablets - using a combination of letters, numbers and symbols. Additionally, it is also recommended that users review their security settings and ensure their password and virus protection software is up to date.
Yahoo! Xtra customers can visit Telecom's website, www.telecom.co.nz, as well as Yahoo! NZ, for assistance about how to secure their email.
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greven: Are the reports of unused accounts being compromised false then? It is obvious that it wasn't a phishing attack, but beyond that, only Yahoo can tell us with any certainty what did happen.
plambrechtsen:pegi: I've done all that but the message keeps popping up. I will keep an eye on it... :-)
I think Yahoo keep on poping that Captcha up if it's noticed any untoward requests against your account.
Feel free to email me pl at telcom.co.nz with your xtra email account and I can check it out.
Plus it would be worth checking ALL your devices such as iPhones / iPads or other mail clients as the iDevices being the worst offender that have a tendency to keep on locking your account if they haven't been updated and are still trying to POP mail but using the wrong password.