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18 posts

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  Reply # 768488 24-Feb-2013 13:23
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I think I would have preferred to rewire the house than try to persuade a help desk techo to send someone to check the house connection. Back in the early days of using world exchange they sent someone to check, but his answer was to plug a laptop into my connection and watch a movie. No problems here. Never tested the line into the property for faults or anything so time consuming. I just give up in the end. 

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  Reply # 768489 24-Feb-2013 13:29
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Have you asked for a port refresh yet?

Make sure to also include the fact your Thomson modem which was supplied as part of the service won't connect at all. Without your other modems you'd actually be without service.

I'd recommend doing it through email as you can go straight to level 2 "Complex tech support" or whatever it's called... if you choose to do it thru the call centre waiting time probably up at the moment due to the Yahoo! Xtra stuff going on.
You can email them using this form on their website:
http://telecom.custhelp.com/app/ask/



18 posts

Geek


  Reply # 768493 24-Feb-2013 13:40
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Thanks for the info. I was searching this morning for such an email address to send to. The annoying thing is the level 2 tech I spoke with last was going to send another modem even though I tried to get the message across that the only way to connect was with auto mode ( Ti.413 ) I prefer email as they leave a snail trail for reference.



18 posts

Geek


  Reply # 772138 1-Mar-2013 10:35
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Well I can report that the problem has been fixed. Not 100% sure but I believe it was a dud port. These screen shot tell the story.





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