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333 posts

Ultimate Geek
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Topic # 114273 14-Feb-2013 12:36
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Hello

Just today I am answering a phone call for my client on a landline. The person ringing said his name was Ash from Telecom asking to speak to the account holder by name.
He said he was ringing to ask the person if they would be interested in reviewing their phone packages.
I do not know if the call was genuine. I asked for a staff ID number or a reference number and if I could call someone at telecom to confirm he was not a scammer.
All he said was to call telecom on their 123 phone number.
What was interesting was that the phone number he called was not a telecom account (its snap) but the account holder (my client does have a cell phone will telecom).

If the call was from Telecom, why would they market in this manner especially since it has just come to light their issues with Yahoo mail servers.

Ford

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BDFL - Memuneh
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  Reply # 762220 14-Feb-2013 12:39
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Are you sure it wasn't someone calling from Spirit Telecom claiming to be a Telecom wholesaler?

If that's the case use the existing thread so people know it's still going on. IN ANY CASE DO NOT CHANGE PROVIDERS.






333 posts

Ultimate Geek
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  Reply # 762241 14-Feb-2013 13:22
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Hello

No he just said he was Ash from telecom (foreign accent) nothing about being a wholesaler.
He did call back and spoke to my client.
The caller (Ash) said to my client that they noticed their toll call usage was down and asked if he had another other accounts with telecom, to which my client said he should know the answer to that.
I asked my client (who is an accountant) if he could tell if the call was a scam.
He could not tell if the guy was genuine or not.

This evening I'll email telecom myself and just see if they are marketing like that and see what their response is.

I would assume that because the guy called back he probably was genuine but the fact is we cannot be sure.

Ford


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  Reply # 762244 14-Feb-2013 13:24
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Most likely a scam. Never give out your/your customer account number to anyone calling. If they are calling they should know the account number.

If you give the account number they might "slam" your account (transfer to another provider). They use use vague words and sometimes speak fast so people hear "Telecom" as in "we are a telecom provider" which is not the same as "We are Telecom".

Do no agree to anything over the phone.

This is probably the same Spirit Telecom call so please continue in the other thread.




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