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Ray Taylor
There is no place like localhost
Spreadsheet for Comparing Electricity Plans Here
raytaylor: Regarding the yahoo mess and who pays,
We are telling customers, as always, that if its telecom's (yahoos) fault that we have to be called out or run a teamviewer session to fix something or call telecom when the customer cannot understand, then telecom pays by offsetting our invoice with an account credit on the clients telecom bill.
nunz:raytaylor: Regarding the yahoo mess and who pays,
We are telling customers, as always, that if its telecom's (yahoos) fault that we have to be called out or run a teamviewer session to fix something or call telecom when the customer cannot understand, then telecom pays by offsetting our invoice with an account credit on the clients telecom bill.
We do too - makes some interesting discussions with TCom.
We have a deaf client who got sold a belkin router by Telstra. Router died (Belkin Play N600 - $249.00 ) withing 8 months. Saw TC on their behalf, they told me to talk to belkin. Belkins process very very very slow. 10:15 - 11:42 spent on phone being put through their trouble shooting process only to receive the same answer again. Now have to send it back at our expence .TC will be getting the bill as I figure they were the ones who ordered me to take care of their contractual reposnsibilites under the sale of goods act. hehehehe .
2.5 hours and counting, plus freight.
Shane
ajobbins: You can invoice the telcos all you like but they are under no obligation to pay or offset your invoices against the customers bill.
Ray Taylor
There is no place like localhost
Spreadsheet for Comparing Electricity Plans Here
ajobbins: You can invoice the telcos all you like but they are under no obligation to pay or offset your invoices against the customers bill.
DaveDog: Not necessarily. Were they for example given the opportunity to rectify the problem prior to you becoming involved? If not, then you may be out of luck...
(CGA 101)...
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