Telecom UFB launch 28th March, 2013

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom UFB launch 28th March, 2013

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1948 posts

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#788442 28-Mar-2013 10:17

SightUnseen:
sbiddle:
SightUnseen
This is good to hear. The port 25 block is frustrating and inane, as it stops customers using anyone else's SMTP servers. We have clients contact us who have been using SMTP on port 25 to our servers fine (not many use non-SSL but still a few for their own reasons), then suddenly one day it stops. It appears some Telecom ranges have port 25 blocked, others don't.

My understanding the block is the default for every connection. If you want to use port 25 you fill in the form online and they will remove it for you.

This was my understanding - however it's not the case. We have clients on Telecom connections who have had no issue for years, then suddenly can't send via port 25 one day. Others have been moved to alternative ports due to being blocked, then a new computer is purchased, the default port isn't changed and port 25 works again.

As said earlier - it's hit-and-miss.

Sounds very unusual. The only possible thing that could have happened is when they moved to the new Broadband stack off the old one their plan didn't get correctly moved across to include unblocking of Port 25, which can sometimes happen. Plus it is known to happen when people move to a larger plan or have interleaving turned off as that can cause the port 25 to get turned on again if the CSR doesn't notice what current plan they are on.

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SightUnseen

130 posts

Master Geek

#788444 28-Mar-2013 10:18

plambrechtsen:
joker97:
plambrechtsen:
Behodar:
joker97: Is it me or is there no vdsl?

The latter.

VDSL2 is still in development.. But this is all about UFB isn't it :)

err ... yes ... but there are people who find no dates for UFB on the chorus website you know ... *sigh

I would like to point out that where I live (Miramar Wellington) I have both no VDSL2 coverage (about 600 meters outside the coverage area) and there is no sign anywhere for UFB apart from in Seatoun in 2016 (however I don't live there). So I hope the irony that I am building the main subscriber management stack for Telecom yet won't benefit from it for many years unless I move is not lost on the geekzoners here.

nickb800: Thanks for the explanation Peter - understandable with uncapped connections - no-one wants fibre connections saturated if people are unwittingly part of a spam botnet

Anyway - shouldn't everyone be using ports 465 or 587 by now?

<chortle>... If only. SMTP Port 25 inbound & outbound blocking has for some time and will continue that way as a default service. For those that need a Static IP as they want to host services at their address and Port 25 unblocked as they want to run their own mail server they will be allocated a Static IP and have Port 25 unblocked. That however will be the exception rather than the rule. How it's priced and offered up as a service is outside my control, but the technology behind it will be offered up as part of the total service.

It's not a case of 'should', but 'could'. It's not our place to dictate to clients how they send their email. Advise - strongly - yes!

Unblocking ports that shouldn't be blocked in the first place isn't offering a 'service'. If people buy a connection, give it to them unfettered. Don't cripple it, then charge for reinstating what should have been supplied in the first place.

SightUnseen

130 posts

Master Geek

#788445 28-Mar-2013 10:19

sbiddle:
plambrechtsen:
Bahahahahah of course I do.... It was the first thing I put in when I joined Telecom and moved from TelstraClear cable back to ADSL. Attenuation of ~29db and have a connect rate of 14.8Mb.. So I can live with that.

I heard if you put 2 in series it improves things even more!

So - who's going to be the first to run a master splitter cluster?

plambrechtsen

1948 posts

Uber Geek
Inactive user

#788447 28-Mar-2013 10:21

SightUnseen: It's not a case of 'should', but 'could'. It's not our place to dictate to clients how they send their email. Advise - strongly - yes!

Unblocking ports that shouldn't be blocked in the first place isn't offering a 'service'. If people buy a connection, give it to them unfettered. Don't cripple it, then charge for reinstating what should have been supplied in the first place.

'Cause when large parts of your IP Address base get blocked by spam companies since zombie botnet infected PC's are spamming all the time that's not the ISP's problem right?

Blocking Port 25 as default is a must for any modern ISP. And turning it off should only occur when the customer knows what they are doing.

SightUnseen

130 posts

Master Geek

#788448 28-Mar-2013 10:21

plambrechtsen:
SightUnseen:
sbiddle:
SightUnseen
This is good to hear. The port 25 block is frustrating and inane, as it stops customers using anyone else's SMTP servers. We have clients contact us who have been using SMTP on port 25 to our servers fine (not many use non-SSL but still a few for their own reasons), then suddenly one day it stops. It appears some Telecom ranges have port 25 blocked, others don't.

My understanding the block is the default for every connection. If you want to use port 25 you fill in the form online and they will remove it for you.

This was my understanding - however it's not the case. We have clients on Telecom connections who have had no issue for years, then suddenly can't send via port 25 one day. Others have been moved to alternative ports due to being blocked, then a new computer is purchased, the default port isn't changed and port 25 works again.

As said earlier - it's hit-and-miss.

Sounds very unusual. The only possible thing that could have happened is when they moved to the new Broadband stack off the old one their plan didn't get correctly moved across to include unblocking of Port 25, which can sometimes happen. Plus it is known to happen when people move to a larger plan or have interleaving turned off as that can cause the port 25 to get turned on again if the CSR doesn't notice what current plan they are on.

Thank you for some insight into this - it'll be helpful if we need to point CS in the right direction :)

nzgman

111 posts

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Trusted

#788461 28-Mar-2013 10:44

nzgman:
underwatervrg: Well just found this on the updated Telecom Site -

http://www.telecom.co.nz/business/ourproducts/broadband/businessbroadband/ultrafibrebroadband/ & http://www.telecom.co.nz/internet/ultrabroadband/pricing/

Fibre does not currently support Static IP or Port 25 unblocking commonly used for such things as hosting your own website or email server, remote security web cameras, remote access to server content like email or files.

So that is a major deal breaker for 99% of businesses and schools wanting to move to UFB under Telecom...

Had signed up to go to one of the new plans and then I found out about that when I called to check. Have had to postpone going to UFB now until I can keep my static IP Address :-( what a big disappointment. They also could not give me a date of when it will be available.

Just got a call back from the UFB team and it's going to be about 3 - 4 months before they can offer a static IP Address

Graham

www.offthehook.co.nz

trig42

5604 posts

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#788464 28-Mar-2013 11:02

nzgman:
nzgman:
underwatervrg: Well just found this on the updated Telecom Site -

http://www.telecom.co.nz/business/ourproducts/broadband/businessbroadband/ultrafibrebroadband/ & http://www.telecom.co.nz/internet/ultrabroadband/pricing/

Fibre does not currently support Static IP or Port 25 unblocking commonly used for such things as hosting your own website or email server, remote security web cameras, remote access to server content like email or files.

So that is a major deal breaker for 99% of businesses and schools wanting to move to UFB under Telecom...

Had signed up to go to one of the new plans and then I found out about that when I called to check. Have had to postpone going to UFB now until I can keep my static IP Address :-( what a big disappointment. They also could not give me a date of when it will be available.

Just got a call back from the UFB team and it's going to be about 3 - 4 months before they can offer a static IP Address

Off topic, but I am guessing that will be the same timeframe for the caps to be enforced on the ADSL plans with TiVo accounts?

sbiddle

30853 posts

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Biddle Corp

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#788465 28-Mar-2013 11:10

SightUnseen:
sbiddle:
SightUnseen
This is good to hear. The port 25 block is frustrating and inane, as it stops customers using anyone else's SMTP servers. We have clients contact us who have been using SMTP on port 25 to our servers fine (not many use non-SSL but still a few for their own reasons), then suddenly one day it stops. It appears some Telecom ranges have port 25 blocked, others don't.

My understanding the block is the default for every connection. If you want to use port 25 you fill in the form online and they will remove it for you.

This was my understanding - however it's not the case. We have clients on Telecom connections who have had no issue for years, then suddenly can't send via port 25 one day. Others have been moved to alternative ports due to being blocked, then a new computer is purchased, the default port isn't changed and port 25 works again.

As said earlier - it's hit-and-miss.

There have been other posts on here from customers who have had to resubmit the request after they've been migrated across to the "new" platform which has been a gradual move for all customers. It seems the setting hasn't been retained for some users.

coffeebaron

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#788517 28-Mar-2013 12:24

plambrechtsen:I would like to point out that where I live (Miramar Wellington) I have both no VDSL2 coverage (about 600 meters outside the coverage area) and there is no sign anywhere for UFB apart from in Seatoun in 2016 (however I don't live there). So I hope the irony that I am building the main subscriber management stack for Telecom yet won't benefit from it for many years unless I move is not lost on the geekzoners here

We should organise a Geezone working bee to daisy chain some fibre your house ah?
I hear John Reader is in town, he will make it happen, or give you his uncapped Vodafone LTE phone for you to use.

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freitasm

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#788524 28-Mar-2013 12:32

A group of us are having beers with JohnR later today, so he might help with that special LTE master splitter for your place ;)

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MrPrimo

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#788665 28-Mar-2013 14:23

I have pasted the IRC logs from the chat here:

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=115522

PrimoWireless - Connecting Taranaki
www.primowireless.co.nz

browned

636 posts

Ultimate Geek

#788687 28-Mar-2013 14:55

Unlimited is overrated. 99% of people don't need unlimited, and many others have pointed out the all it means is that the low users subsidise the heavy ones. I think that other ISPs have developed sensible policies for zero rating some data (e.g. iSky, Youtube), meaning that you don't need unlimited - or even an especially large cap.
Chris

99% of people might not need unlimited but if you don't want bill shock, or data slowdowns when you have used your cap then unlimited is a great option. We average 250GB a month and when the kids get older I hate to think what they will add to that.

I pay $90.22 a month for unlimited naked and I get 500 minutes free phone calls to NZ and 44 countries around the world (excluding mobiles). I have no issues with speed or throttling and I can't remember the last time I actually talked with slingshot about an actual service issue or problem. Show me a cheaper option and I might move to UFB when it is available in my area on the Monday the 1st April.

Otherwise I think it is a fail from most ISP's that have released plans so far. UFB is faster but needs twice the data to make it really appealing. Telecom CEO said people testing UFB have used more data so what point is UFB going have if everyone is limited to the same data caps.

cheers
db

rayonline

1730 posts

Uber Geek

#788698 28-Mar-2013 15:14

What are your views on this Telecom deal? We can get UFB at our place and our current contract comes to an end at the end of April. Pricewise similar to Orcon and cheaper than Snap and there is the copper line still. Saves us rewiring ATAs.

But wow ... we average 30GB per month here, 2 people at home the parents don't use the net. I do watch standard def video thou streamed. Most of it is just general stuff, reading, photography. But having said that I know a few in Singapore/Japan who undoutedly should have access to UFB but they choose to have internet thru a 3/4G stick or just off their iPhones and docked into a unit when they're at home.......

hobsonlea

219 posts

Master Geek

#788758 28-Mar-2013 16:17

I've taken the plunge and signed up for Telecom UFB 30/10 500Gb...

Behodar

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#788759 28-Mar-2013 16:19

Does anyone know what CPE is being provided? The Telecom Fibre Modem page says that it's a Pace V5542, but the Quick Install Guide for it talks about DSL (and according to Pace's site it's a VDSL device).

Edit: Looks like it might do both :)

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