Does fibre mean no future Telecom VDSL plans?

Forums › Spark New Zealand (including Skinny and BigPipe) › Does fibre mean no future Telecom VDSL plans?

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159 posts

Master Geek

#820916 17-May-2013 05:18

Still waiting too, but in case you missed it, this gz-forum-thread talks about Telecom and others 'finally joining VDSL party'. No dates though.

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Yyrael

222 posts

Master Geek

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#821329 17-May-2013 20:31

newbellies: Still waiting too, but in case you missed it, this gz-forum-thread talks about Telecom and others 'finally joining VDSL party'. No dates though.

We're currently doing consumer trials, still no date yet though. If you call through or PM me your details I'll register your interest so you'll be notified when it's available.

Edit: By details; I'll need full name, phone number and address

BigMal

996 posts

Ultimate Geek

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#821847 19-May-2013 09:48

I rung 123 to see if I could get on the VDSL trial or at least express my interest in VDSL.

The lady was quite helpful, checked my line etc to make sure I could get VDSL. I told her I've already had a master filter installed and should be good to go.

Then she asked me to hold for a few minutes. After holding she came back and said I can't get VDSL because it's only for people who can't get fibre. I told her my street isn't scheduled for fibre until 2017 she said she knew that but because I would eventually be eligible for fibre that makes me in-elligible for VDSL.

I then asked if the only way I could get VDSL was by switching to another provider like Snap and she replied "If that's your perogative".

Thanks Telecom, love your work.

JonoNZ

274 posts

Ultimate Geek

#822116 19-May-2013 20:35

BigMal: I rung 123 to see if I could get on the VDSL trial or at least express my interest in VDSL.

The lady was quite helpful, checked my line etc to make sure I could get VDSL. I told her I've already had a master filter installed and should be good to go.

Then she asked me to hold for a few minutes. After holding she came back and said I can't get VDSL because it's only for people who can't get fibre. I told her my street isn't scheduled for fibre until 2017 she said she knew that but because I would eventually be eligible for fibre that makes me in-elligible for VDSL.

I then asked if the only way I could get VDSL was by switching to another provider like Snap and she replied "If that's your perogative".

Thanks Telecom, love your work.

Lets hope thats an uniformed customer service rep. If Telecom don't offer VDSL soon, I'm switching ISPs. Simple as that.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#822140 19-May-2013 21:45

JonoNZ:
BigMal: I rung 123 to see if I could get on the VDSL trial or at least express my interest in VDSL.

The lady was quite helpful, checked my line etc to make sure I could get VDSL. I told her I've already had a master filter installed and should be good to go.

Then she asked me to hold for a few minutes. After holding she came back and said I can't get VDSL because it's only for people who can't get fibre. I told her my street isn't scheduled for fibre until 2017 she said she knew that but because I would eventually be eligible for fibre that makes me in-elligible for VDSL.

I then asked if the only way I could get VDSL was by switching to another provider like Snap and she replied "If that's your perogative".

Thanks Telecom, love your work.

Lets hope thats an uniformed customer service rep. If Telecom don't offer VDSL soon, I'm switching ISPs. Simple as that.

EMail me pl at telecom.co.nz with your details BigMal & JonoNZ... and I'll see what can be done :)

JonoNZ

274 posts

Ultimate Geek

#822335 20-May-2013 11:48

plambrechtsen:
JonoNZ:
BigMal: I rung 123 to see if I could get on the VDSL trial or at least express my interest in VDSL.

The lady was quite helpful, checked my line etc to make sure I could get VDSL. I told her I've already had a master filter installed and should be good to go.

Then she asked me to hold for a few minutes. After holding she came back and said I can't get VDSL because it's only for people who can't get fibre. I told her my street isn't scheduled for fibre until 2017 she said she knew that but because I would eventually be eligible for fibre that makes me in-elligible for VDSL.

I then asked if the only way I could get VDSL was by switching to another provider like Snap and she replied "If that's your perogative".

Thanks Telecom, love your work.

Lets hope thats an uniformed customer service rep. If Telecom don't offer VDSL soon, I'm switching ISPs. Simple as that.

EMail me pl at telecom.co.nz with your details BigMal & JonoNZ... and I'll see what can be done :)

Cheers! Email sent.

Yyrael

222 posts

Master Geek

Trusted

#822375 20-May-2013 12:47

BigMal: I rung 123 to see if I could get on the VDSL trial or at least express my interest in VDSL.

The lady was quite helpful, checked my line etc to make sure I could get VDSL. I told her I've already had a master filter installed and should be good to go.

Then she asked me to hold for a few minutes. After holding she came back and said I can't get VDSL because it's only for people who can't get fibre. I told her my street isn't scheduled for fibre until 2017 she said she knew that but because I would eventually be eligible for fibre that makes me in-elligible for VDSL.

I then asked if the only way I could get VDSL was by switching to another provider like Snap and she replied "If that's your perogative".

Thanks Telecom, love your work.

VDSL isn't in a full roll out yet so this is correct although I don't think that rep handled it very well :(
Currently we're only proactively offering VDSL to customers who have expressed their interest and customers who apply to have fibre but are unable to get it due to

A) Overhead Cabling and they don't want to drop this

B) Static IP or Port 25 Forwarding is must (can't be offered on Fibre yet)

C) Customer lives on a right of way or in a multiple dwelling unit and is having trouble securing consent.

We don't have a date for a full consumer release yet although I'd anticipate it won't be long and those who have their interest registered will be contact as soon as it becomes available =)

Hope this helps sorry your experience was subpar :(

cbrpilot

945 posts

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Spark NZ

#822958 21-May-2013 14:00

Not offering VDSL in areas where UFB is due to be rolled out in the future doesn't make sense. Can someone in the know please confirm the rules around this?
I can understand it not being available in areas where UFB has already been rolled out (e.g. government etc not wanting to undermine their investment in fibre), but this hardly holds true in areas that may be many years away from a rollout.

Doesn't sound right to me. In fact it sounds dead wrong, and very different to what Chorus proposed to the industry two months ago.

My views are my own, and may not necessarily represent those of my employer.

booyah

82 posts

Master Geek

#822978 21-May-2013 14:48

Just called telecom they said that i couldnt get vdsl because they only offer vdsl in areas with fibre? i dont really get that, if fibre is not available in my area and vdsl is, of course i would opt with vdsl? but then im not allowed despite my interest in doing the vdsl pilot? I am confused.

im 120m from the cabinet

BigMal

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#823002 21-May-2013 15:35

Yup same with me, Telecom said I can't have VDSL because I'm not in a fibre area but this "might" change when they officially launch VDSL (this is what 123 told me).

Even stranger is they've sent me a VDSL modem anyway LOL

eXDee

4032 posts

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#823029 21-May-2013 16:12

BigMal: Yup same with me, Telecom said I can't have VDSL because I'm not in a fibre area but this "might" change when they officially launch VDSL (this is what 123 told me).

Even stranger is they've sent me a VDSL modem anyway LOL

Hahaha whaaaat.

Axeman480

91 posts

Master Geek

#823167 21-May-2013 20:51

Everyone on ADSL2 with 10Mbits or higher that are in line to get fibre can just wait , everyone on the old ADSL should get VDSL2 from chorus until many years later when fibre is rolled out to everyone or 4G-5G. Been on ADSL since 2004 with 3Mbit max during off peak times (crappy Conklin mini dslam) on a line attenuation of 5.0 dB down. Pretty sure I am well overdue for VDSL , so yeah VDSL2 should be reserved for areas where fibre won't be rolled out till the next decade. What is the point of installing VDSL in areas where fibre is or will be laid? It's a waste of time and money!

JonoNZ

274 posts

Ultimate Geek

#823264 21-May-2013 23:05

Axeman480: Everyone on ADSL2 with 10Mbits or higher that are in line to get fibre can just wait , everyone on the old ADSL should get VDSL2 from chorus until many years later when fibre is rolled out to everyone or 4G-5G. Been on ADSL since 2004 with 3Mbit max during off peak times (crappy Conklin mini dslam) on a line attenuation of 5.0 dB down. Pretty sure I am well overdue for VDSL , so yeah VDSL2 should be reserved for areas where fibre won't be rolled out till the next decade. What is the point of installing VDSL in areas where fibre is or will be laid? It's a waste of time and money!

Ummm, aren't we talking about people who are already connected to a cabinet, getting greater than 10Mb/s on ADSL and close to the cabinet who could get VDSL2, but Fibre is a few years away. The only thing stopping them getting the service is the willingness of ISPs to retail it.

I can't see any rational reason not to offer it.

Axeman480

91 posts

Master Geek

#823485 22-May-2013 12:23

JonoNZ:
Axeman480: Everyone on ADSL2 with 10Mbits or higher that are in line to get fibre can just wait , everyone on the old ADSL should get VDSL2 from chorus until many years later when fibre is rolled out to everyone or 4G-5G. Been on ADSL since 2004 with 3Mbit max during off peak times (crappy Conklin mini dslam) on a line attenuation of 5.0 dB down. Pretty sure I am well overdue for VDSL , so yeah VDSL2 should be reserved for areas where fibre won't be rolled out till the next decade. What is the point of installing VDSL in areas where fibre is or will be laid? It's a waste of time and money!

Ummm, aren't we talking about people who are already connected to a cabinet, getting greater than 10Mb/s on ADSL and close to the cabinet who could get VDSL2, but Fibre is a few years away. The only thing stopping them getting the service is the willingness of ISPs to retail it.

I can't see any rational reason not to offer it.

I guess what I am trying to say is fibre and vdsl2 are targeting the same end of the market, if someone is already receiving 10mbits and over on ADSL2 and are in line for fibre before the end of this decade or already have the option to go with fibre now, there is no need for vdsl2 to be installed in those places they will end up competing with fibre in the short term.VDSL2 would be more beneficial in areas where fibre will not be laid this decade, area's where first gen ADSL is present. Provided the cabinet is fibre fed, like mine where I live .Local school has a fibre connection from the RBI rollout program (not sure if they use it) ,local cabinet is fibre fed but has old ADSL gear from 2004 in it.

Yyrael

222 posts

Master Geek

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#823499 22-May-2013 12:45

cbrpilot: Not offering VDSL in areas where UFB is due to be rolled out in the future doesn't make sense. Can someone in the know please confirm the rules around this?
I can understand it not being available in areas where UFB has already been rolled out (e.g. government etc not wanting to undermine their investment in fibre), but this hardly holds true in areas that may be many years away from a rollout.

Doesn't sound right to me. In fact it sounds dead wrong, and very different to what Chorus proposed to the industry two months ago.

Yes they have said this http://chorus.co.nz/chorus-launches-mass-market-vdsl-product-as-step-towards-fibre VDSL will be progressively retracted in areas that have Fibre rolled out.

booyah: Just called telecom they said that i couldnt get vdsl because they only offer vdsl in areas with fibre? i dont really get that, if fibre is not available in my area and vdsl is, of course i would opt with vdsl? but then im not allowed despite my interest in doing the vdsl pilot? I am confused.

im 120m from the cabinet.

Hi Please see my earlier post regarding the current VDSL pilot, the product is not currently available for general consumer customers and is currently being trialed on customers who are in Fibre areas but cannot get fibre due to a variety of restrictions as listed above.

Cheers,

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