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Topic # 118998 16-May-2013 15:39
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Hello

I used to be on a $39 smart plan with a $20 1GB data add on.

I then changed to a $29 open smart plan on 27 April and my data reset to the 500 megs and started back at Nil.

Last week Saturday when I hit the 500 megs limit, I asked for the 1GB data add on. Later on, when I checked *333, it said I'm on the 1.5gb data plan and I have "79 megabytes left", when in actuality I should have around 900 megabytes.

The My Telecom on my S4 was saying I was over my data and I was now beginning to rack up data charges at 20 cents a megabyte

I called again later that day and was told the previous CSR entered the wrong code and she's now entered the wrong, reset something and I should be away again.

Sunday, I called again about *333 and My Telecom reporting the incorrect data usage. I was told it should be fixed again and perhaps due to the weekend, the online usage meter and *333 will reset.

Monday, nothing had changed and so I called 123 again and after some long explanations of the events, I was told the meter had been reset, and should be fine again in 4 hours with a credit applied for the usage to that point. I received a text update later Monday or perhaps Tuesday to say I had x megabytes left on my data plan so I thought great it's finally been fixed. Yet *333 just now says I've used 2.2gb when it should only be 1.2gb. My Telecom on my S4 is also reporting 2.2gb. So the text alert I received is not aligned with *333 and  My Telecom??

The credit I received was to square the overage, but the problem is, I'm continuing to rack up these data overage charges. So I've now turned my data off to minimise the charges racking up and yet this is data I'm entitled to.

My next bill si due to be generated 20th May and this needs to be fixed asap, otherwise I'm going to end up making more phone calls trying to explain the situation. The CSRs all acknowledge the error but the billing system and data usage meter are all out of alignment.






- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
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- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

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2077 posts

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  Reply # 820725 16-May-2013 18:36
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I've emailed Akia :-)




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

BDFL - Memuneh
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2077 posts

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  Reply # 820729 16-May-2013 18:43
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freitasm: Amber doesn't work at Telecom anymore.

This pinned post list who is an active Telecom person here now. Try either plambrechtsen or michaelmurfy.



Thanks Mauricio, I had a feeling she wasn't with Telecom anymore. Cool, I'll message either one of them.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

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