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194 posts

Master Geek
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Topic # 119014 17-May-2013 08:53
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Loving Telecom right now.

The Te Awamutu area has had an XT network outage since Tuesday which is meaning that while we still have signal we can't send an receive calls, SMS, or data. Apparently there is a fault at the cell site which they're working on.

So I logged a fault call about it on Wednesday as it's more than a serious issue. Since then there's been no updates and the telecom network status page has been showing all clear.

I finally just called back to find out what's happening and it's still an issue and still without an ETA. I asked what they could do for me since I was missing business calls and messages. Nothing. Compensation. Nope. Well how about putting on your web site that you have an issue at least. Even the Telecom store didn't know about the outage until I told them on Tuesday.

Really not impressed with the response so far. It might be a major problem but unlike a major city there isn't the capacity near-by to pick up the load.


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Meow
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  Reply # 820999 17-May-2013 09:54
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Hi there,

Very sorry about this, was just taking a look and it seems that the cell site in question is now passing over Traffic as from this morning, you might need to reboot your phone for it to kick back into action. There is still some more work to be done but at-least hopefully you'll be able to use your phone. Let me know how it goes.






194 posts

Master Geek
+1 received by user: 17


  Reply # 821001 17-May-2013 10:08
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Looks like it's at least a little more stable now. It must have only just come back when you looked as it was still an issue when I posted.

Still not impressed with comms on the issue. Despite assurances from the faults rep the web status still wasn't changed. Will be interesting to see if I end up getting notified that the case has been closed.

Meow
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  Reply # 821002 17-May-2013 10:12
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Klathman: Looks like it's at least a little more stable now. It must have only just come back when you looked as it was still an issue when I posted.

Still not impressed with comms on the issue. Despite assurances from the faults rep the web status still wasn't changed. Will be interesting to see if I end up getting notified that the case has been closed.


For some odd reason it was listed as a low impact job, I've got somebody to check out why it took so long - there is 2 other cells around where your mobile might have been getting fringe coverage from during this time which is why it might have been listed as that. Normally high impact faults are the ones that get listed on our website since faults with any network this size happen every day.


Glad it's back up and running now! There will be more work done today to ensure it's stability.






194 posts

Master Geek
+1 received by user: 17


  Reply # 821003 17-May-2013 10:15
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Pass. Was talking to others in the area, up to 5km away from here, that had the same issue. Might have been unfortunate that they hadn't also complained to make the issue more obvious.

When I originally called they were very aware that I had no service and acknowledged that with the fault it was unlikely that I would. So low impact as in not enough people complaining maybe.

Meow
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  Reply # 821007 17-May-2013 10:25
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Klathman: Pass. Was talking to others in the area, up to 5km away from here, that had the same issue. Might have been unfortunate that they hadn't also complained to make the issue more obvious.

When I originally called they were very aware that I had no service and acknowledged that with the fault it was unlikely that I would. So low impact as in not enough people complaining maybe.


Indeed, the more people that log a fault the more the issue get's raised.




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