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72 posts

Master Geek
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Topic # 119304 27-May-2013 19:09
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Hi All,

I've been having a horrible time trying to upload and view photos in the Google+ Gallery in the evenings recently. In fact, it's unusable. Random Pictures in the Gallery won't load, and uploads just get stuck on trying to upload the first Photo.
I have power cycled the router (Draytek 2700), tried different browsers (Firefox, Chrome and Internet Explorer), tried uploading from different computers and encountered the same problem.

Access to the other sites I regularly visit appear to be Okay with no packet loss

Contacted the Broadband Helpdesk and sent them some trace routes and they said they didn't see a problem with them?!?!

Has anyone else had similar problems with Google+?

Thanks


Monday 20th May 2013 @ 9:05 p.m
Tracing route to googlehosted.l.googleusercontent.com (74.125.237.11) over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1)
2 211 ms 109 ms 196 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56.1)
3 * * * Request timed out.
4 * * 46 ms 124.150.165.62
5 * * * Request timed out.
6 53 ms 53 ms * ip-74.73.45.175.VOCUS.net.au (175.45.73.74)
7 46 ms 47 ms 46 ms ip-73.73.45.175.VOCUS.net.au (175.45.73.73)
8 * * * Request timed out.
9 47 ms * 47 ms ten-0-0-0-0.cor03.syd03.nsw.VOCUS.net.au (175.45
.72.119)
10 * * * Request timed out.
11 * * * Request timed out.
12 47 ms 47 ms * 66.249.95.234
13 48 ms * * 72.14.237.49
14 * * * Request timed out.
15 * 47 ms 47 ms syd01s04-in-f11.1e100.net (74.125.237.11)

Trace complete.


Thursday 23rd May 2013 @ 8:13 p.m

tracert lh6.googleusercontent.com

Tracing route to googlehosted.l.googleusercontent.com (74.125.237.138)
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1)
2 21 ms 21 ms 21 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56.1)
3 * * * Request timed out.
4 46 ms 46 ms 46 ms 124.150.165.62
5 * * * Request timed out.
6 * * 48 ms ip-74.73.45.175.VOCUS.net.au (175.45.73.74)
7 46 ms * * ip-73.73.45.175.VOCUS.net.au (175.45.73.73)
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * 47 ms * syd01s13-in-f10.1e100.net (74.125.237.138)
17 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138)
18 * * * Request timed out.
19 * 47 ms 47 ms syd01s13-in-f10.1e100.net (74.125.237.138)

 


Monday 27th May 2013 @ 6:34 p.m

Tracing route to googlehosted.l.googleusercontent.com (74.125.237.138)
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1)
2 31 ms 28 ms 30 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56.
3 * * * Request timed out.
4 57 ms 46 ms 46 ms 124.150.165.62
5 * * * Request timed out.
6 * 48 ms * ip-74.73.45.175.VOCUS.net.au (175.45.73.74)
7 * 47 ms * ip-73.73.45.175.VOCUS.net.au (175.45.73.73)
8 47 ms 46 ms * ip-72.72.45.175.VOCUS.net.au (175.45.72.72)
9 * * 47 ms ten-0-0-0-0.cor03.syd03.nsw.VOCUS.net.au (17
.72.119)
10 46 ms * * ten-0-1-0.bdr01.syd03.nsw.VOCUS.net.au (114.
92.209)
11 * 46 ms 46 ms google.syd03.nsw.VOCUS.net.au (114.31.201.18
12 47 ms * 46 ms 66.249.95.234
13 48 ms * 48 ms 72.14.237.137
14 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138)
15 * * * Request timed out.
16 * * * Request timed out.
17 * 48 ms * syd01s13-in-f10.1e100.net (74.125.237.138)
18 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138)
19 * * 47 ms syd01s13-in-f10.1e100.net (74.125.237.138)
Trace complete.


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14118 posts

Uber Geek
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  Reply # 826653 27-May-2013 21:11
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Have you contacted google, to see if the problem is at their end or not? It may just be a problem with your account. I don't have any problems using google + with them.

487 posts

Ultimate Geek
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  Reply # 826672 27-May-2013 21:43
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Yeah Im having the same issue. picasa/google+ albums really slow to not working at all.
On telecom ADSL.

3729 posts

Uber Geek
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  Reply # 827374 28-May-2013 21:44
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Same thing for me on Sunday night. Was trying to show my stepbro my album but it was just hopeless.

3574 posts

Uber Geek
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Spark NZ

  Reply # 827548 29-May-2013 09:43
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Hi guys - thanks for the heads up on this. Something odd is going on but I can't be specific about what it is I'm afraid. We are working towards a resolution. This isn't affecting all ISPs but is affecting several in NZ.

Regards
Neil G

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Uber Geek
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  Reply # 827574 29-May-2013 10:37
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Same here. I am on Vodafone ADSL. Haven't logged a fault with them. I just got frustrated and left it. Didn't think too much about it until I saw this thread.

Neil, is your solution ISP specific or do I have to start pestering JohnR? ;-)

Cheers, Matt.




My views (except when I am looking out their windows) are not those of my employer.

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Uber Geek
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Spark NZ

  Reply # 827577 29-May-2013 10:42
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hairy1: Same here. I am on Vodafone ADSL. Haven't logged a fault with them. I just got frustrated and left it. Didn't think too much about it until I saw this thread.

Neil, is your solution ISP specific or do I have to start pestering JohnR? ;-)

Cheers, Matt.


I'll tell John what's up. I'm not sure whether this specific issue will turn out to require an ISP specific solution or not. I would expect VF was affected as well - thanks for confirming.

Cheers - N

BDFL - Memuneh
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  Reply # 827580 29-May-2013 10:45
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Perhaps that's why Talkiet is not talking much, and some but not all ISPs would be affected?








21 posts

Geek

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  Reply # 827599 29-May-2013 11:15
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Hi there,

You may notice that the same address appears in our referenced post here: http://techliberty.org.nz/is-this-what-the-dia-filter-looks-like/


BDFL - Memuneh
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21 posts

Geek

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  Reply # 827617 29-May-2013 11:31
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The address 124.150.165.62

This is registered to Fastcom who count the DIA as one of their clients.

1 post

Wannabe Geek


  Reply # 827625 29-May-2013 11:41
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Doing a traceroute from my Vodafone ADSL get quite different traces for 74.125.237.11 and 74.125.237.10 but they have a common sequence of addresses at the end, seems a bit odd to me http://pastie.org/7977328

Ben

317 posts

Ultimate Geek

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  Reply # 827651 29-May-2013 11:45
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So that unresolved IP after 124.150.165.62 is probably the filter box itself 'inside' DIA?
Seems to make sense.

956 posts

Ultimate Geek
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  Reply # 827670 29-May-2013 12:22
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This happened to me back in 2011 when crunchyroll ended up going via that 124.150.165.62 IP

The site was unusable and streaming videos wasn't possible, had to use a VPN to get around it, due to the packet loss incurred on 124.150.165.62

21 posts

Geek

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  Reply # 827702 29-May-2013 12:59
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Gidday,

Some people have been looking into it more and I wrote up the following: http://techliberty.org.nz/dia-now-filtering-google/

tl;dr yes it looks like it is the filter killing Google performance for some people.

I'm pleased with my non-filtered Snap connection. :)

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Uber Geek
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Spark NZ

  Reply # 827719 29-May-2013 13:49
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Although a traceroute will still look the same, the packet loss issue SHOULD have been resolved. Please comment on whether performance has improved or not.

Unfortunately I'm not in a position to have a debate about the path the traffic takes, just whether or not performance across that path is ok.

Regards
Neil G

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