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719 posts

Ultimate Geek

Spark NZ

  # 853608 10-Jul-2013 22:07
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I clearly don't fully understand the OP's issue. If you look at the graphs, the speed of the connection from mid-day through to 4pm was fine, and zero errors requiring FEC. Is the OP only having slow speeds at certain points of the day, or all points?

I'm not saying that there is not a physical line issue here - the graphs do look ugly, just trying to understand if there is >1 issue at play here as the line should be fine most of the time based on the graphs.

My views are my own, and may not necessarily represent those of my employer.

127 posts

Master Geek

  # 853620 10-Jul-2013 22:15
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Hi, yes the issue is a constant issue its not a case of only at certain times. My line stats have been fine, showing around 12 down and 1 up, and other figures on my modem stats dont look out of the ordinary. Then tonight for 10 mins everything was normal, usual speeds ( i get 11 down 0.90 up) then back to the slow speeds. The only thing i do notice on my modem is an output power of 0 down, is that significant? Google didnt really help me there!


127 posts

Master Geek

  # 854316 12-Jul-2013 12:27
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so imagine my surprise..and eventual delight when i come to use computer this morning i find my connection was 'disconnected by peer', so i think, good somethings been attempted anyway, then restart my modem and hey presto...getting speeds of 14Mbps down and my usual 0.90 up...the 14 being an increase of 3Mbps of what i was getting. I called Telecom, the man said that the team looking at it had been looking at the network elements whatever that might have been.  Whatever has been done has worked....but still going to have VDSL installed anyway (all booked for Weds) having been bombarded with the benefits of a master splitter!  Anyway thanks for your input all,  and a tentative.... issue solved!
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719 posts

Ultimate Geek

Spark NZ

  # 854336 12-Jul-2013 13:20
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Good to hear that your service is back to it's former glory. If I had to guess at what was done, Chorus probably re-pushed the configuration down to the ISAM port. All the best with your VDSL install. Based on the graphs before, sounds like there may still be a line issue causing disconnections occasionally (it's not clear if this issue is within your own home wiring, or in the street). Either way, the VDSL installer should be able to locate and fix any latent issues I would hope.

My views are my own, and may not necessarily represent those of my employer.

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