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  # 851731 9-Jul-2013 17:05
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Hmm.. what's that saying about feeding the trolls again?

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  # 851732 9-Jul-2013 17:12
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mcraenz:
zena1919:
mcraenz:
zena1919:

OK so a unqualified technician wants to check the 1m Cat 6 cable between the ETP and the modem and charge me $99 get real guys....... fringe? I am 350m form a cabinet that is 3 months old. 4dB loss when limit is 10.8db @ 160, This is Greek Zone mate - 30 years in the industry I have learned something. Once size doent fit all. Other RSPs will install for free to swap me pity TNZ doesnt value the business with a customer who has remained loyal since 1982.


After 30 years in the industry you should know that there are plenty of people who claim to be experts. But a big company like telecom will have the lest 'net issue' if they follow a consistent process. A smaller more "boutique" ISP can probably be more flexible. Personly I prefer Telecom over a smaller ISP because I've found the speed to be consistently good and I don't 'feel like' they penny pinch over international bandwidth and trying to push too many customers into a pool of bandwidth that is too small. Just my experience.


Mate that one has gone left field... wondering what my moan about paying $99 for someone to look at a PTC106 compliant ETP with a 1m long Cat 6 cable has to do with penny pinching international bandwidth....

We could debate that one for ever but it would be boring as most penny pinching RSPs will point to the profits that TNZ garners from its arms length monopoly called Southern Cross (BTW I do not work for an RSP nor a TNZ competitor but assume you probably work for TNZ or Southern Cross from your Warkworth photo?).

Bandwidth grade of service decisions are made across all networks regardless of wether they are TNZ or anyone else. Interestingly now that TNZ and Chorus have seperated TNZ will start paying commercial rates for backhaul as of next year and will need to make similar decisions.

Throughput is always limited by the thinest pipe.

Now back to my $99 fee to get someone to look at my new ETP and my cat 6 cable which is 1m long now that my friend is a rip off!!!!!!



No I don't work for an RSP. (I work for St John Ambulance). And yes it is Warkworth, good spotting. Just a photo I took ages ago.

Any way I get that it's frustrating to pay the install fee. But this could just as easily be called an admin fee. And apart from the Chorus visit to your house don't they have to go the cabinet to re-patch something or is it all done in software? If they have to physically do anything that requires time and travel then I think $99 is very reasonable.




It just a software change.

I am mostly annoyed since I have struggled for over 2 years paying for broadband and getting 700kbps service. I was not on RBI plan but managed to get a favour done and got a cabinet approved and installed 2 years ahead of plan. I paid $160 for a new EPT only last year (which was installed incorrectly by the subcontractor and I replaced myself). Cabinet is latest ISAM with VDSL cards already installed. The subcontractors I had exposure to (and I saw a lot of them over the past 2 yaers) are next to useless in their Layer 1 skills let alone their ADSL and VDSL skills. $99 is madness.

That said $99 to install a new ETP and a VDSL modem is cheap.

I am just a bear with a sore foot and the Telecom Marketing boys above, ridding on their high horses - well thats just fair game!

 
 
 
 


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  # 851733 9-Jul-2013 17:12
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sidefx: Hmm.. what's that saying about feeding the trolls again?


Depends... If in a given instance I happen to be the troll, I think it goes something like "Feed the troll a delicious chicken and tomato sandwich because he's on a diet"

Cheers - N :-)





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  # 851750 9-Jul-2013 17:17
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  # 851753 9-Jul-2013 17:21
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freitasm: Zena, if you only get 700kbps and are connected to a cabinet then you have other problems and paying for someone to check/install filters is cheap.


That was before I was finally cabinetised. I now am getting 15m down 1m up.

I have completely rewired my home with cat 6 and fibre to every jackpoint and a structured cabling system connected to a GE switch.

According to my calculation with a 4dB loss I should get North of 30M down and 15M up.

That will get me to the next bottleneck at pace..... then we can all moan about the Southern Cross bandwidth charges.

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  # 851754 9-Jul-2013 17:24
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  # 851759 9-Jul-2013 17:26
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zena1919: [snip]
I am just a bear with a sore foot and the Telecom Marketing boys above, ridding on their high horses - well thats just fair game!


"Marketing Boys"?? **Blinks disbelievingly**... 

"ridding on their high horses"??? **Shrugs and ignores future comments**

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


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  # 851764 9-Jul-2013 17:33
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freitasm:
zena1919:
michaelmurfy:
zena1919:
If the answer is it is POLICY then that is the answer and as a customer I will choose to aeccpt it or not.


If you don't accept the $99 fee, you get no VDSL, it's really as simple as that.


Perhaps you should look outside your Victoria Street Ivory tower. I assume you are from TNZ marketing and you can see the Vodafone building not far from you who now has 30% of the broadband market after the TCL purchase. 


Please stop making assumptions. Michael IS NOT in Auckland. Everytime someone assumes something, there's a chance of getting it wrong.

zena1919: Telecom do not have a monopoly on VDSL. It is a wholesale offering from Chorus.

VDSL is available from others.

What you are saying is I need to buy from others then that is OK but I am certain Simon would love your recommendadtion to buy from someone else.


It's available from others, who will also charge the $99 fee. Take it or leave it.

zena1919: This has been fun but it is now 5p, so you have probably gone to the pub by now.....


This is uncalled for. Your account is being watched. 




Mauricio fair enough the 5pm pub call is unfair.

Nice to know Michael is from Telecom's Wellington's office. I get down that way a lot so perhaps I should buy him a beer when I am in town next (I usually am in the pub by 4 at the Leuvan).

However you will be aware, as will Michael, that VDSL is a wholesale offer and good on Telecom for launching so soon. Obviously Telecom is subsidising Chorus' install charge as will others.

Michael will know that his competitors will choose the plans they launch and what sweetners they focus on.

I fully expect free install plans from other in the future.

As I saif in the beginning of my moan I have been a loyalTelecom customer since 1982 (probably longer than some of the readers have been alive).

Perhaps I have now become a grumpy old man.

Bring on UFB but dont get me started on those damn installation challengers.


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  # 851767 9-Jul-2013 17:38
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Hi there, I'm new here. I am wondering if I can get vdsl.

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  # 851771 9-Jul-2013 17:46
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Kiwi089: Hi there, I'm new here. I am wondering if I can get vdsl.

Try this.

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  # 851773 9-Jul-2013 17:46
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Kiwi089: Hi there, I'm new here. I am wondering if I can get vdsl.


Check here http://www.telecom.co.nz/internet/addresschecker/

Edit: Damn beaten to it.

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  # 851780 9-Jul-2013 17:54
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I've tried that and the address checker is telling that vdsl is available. I want to know if my line can be checked?

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  # 851786 9-Jul-2013 18:05
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Talkiet:
zena1919: [snip]
I am just a bear with a sore foot and the Telecom Marketing boys above, ridding on their high horses - well thats just fair game!


"Marketing Boys"?? **Blinks disbelievingly**... 

"ridding on their high horses"??? **Shrugs and ignores future comments**

Cheers - N



Neil and Michael.

I appologise for my comments I just got annoyed by my specific predicament and the struggles to get the service ordered.

I am certain that Telecom will sort out these teething issues soon. VDSL speed improvements will be significant and I am certain your subscribers will be very happy.

I know Neil isnt a marketing boy but dont know about Michael.

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  # 851815 9-Jul-2013 18:32
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zena1919: Obviously Telecom is subsidising Chorus' install charge as will others.



Since you haven't picked up on the numerous other comments discussing installation I'll repeat this once again for for.

VDSL2 is a mandatory full install for *every* customer. Rather than the old costs which were up to $400 for a naked POTS off connection Chorus charge a monthly fee over 30 months to recover the full installation of either a master filter of dedicated jackpoint.

Every ISP pays the exact same charges to Chorus.


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  # 851818 9-Jul-2013 18:38
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sbiddle:
zena1919: Obviously Telecom is subsidising Chorus' install charge as will others.



Since you haven't picked up on the numerous other comments discussing installation I'll repeat this once again for for.

VDSL2 is a mandatory full install for *every* customer. Rather than the old costs which were up to $400 for a naked POTS off connection Chorus charge a monthly fee over 30 months to recover the full installation of either a master filter of dedicated jackpoint.

Every ISP pays the exact same charges to Chorus.


I can read and do understand that.  Every ISP has the same costs but can choose to absorb these for the change to aquire a new customer or pass them on.

The challengers will absorb the cost, bundle and try to win new customers the encumbants will not - thats competition man.

I am a household who each month spends $150 on my fixed access $250-$300 on my mobile and $60-$100 on 3 other mobile phones in my home. I have remained loyal to Telecom for over 30 years.

Somebody take my money......

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