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46 posts

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  Reply # 862070 19-Jul-2013 12:07
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Slight drop in connect speed today, but looks like I'm on DLM-1 now. My ping on the Telecom speedtest was 39ms previously and now showing 23ms.

Jul 19 04:11:27 xDSL linestate up (ITU-T G.993.2; downstream: 43919 kbit/s, upstream: 10342 kbit/s; output Power Down: 13.5 dBm, Up: -0.9 dBm; line Attenuation Down: 14.8 dB, Up: N/A dB; snr Margin Down: 12.0 dB, Up: N/A dB)

INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00

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  Reply # 862129 19-Jul-2013 13:32
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Anyone still having pppoe logon problems?

 
 
 
 


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Reply # 862209 19-Jul-2013 15:46
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A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed!  You guys have done a fantastic job!


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  Reply # 862292 19-Jul-2013 17:31
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AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed!  You guys have done a fantastic job!



Nice speeds :) Just glad you're connected now!




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  Reply # 862295 19-Jul-2013 17:49
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michaelmurfy:
AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed!  You guys have done a fantastic job!



Nice speeds :) Just glad you're connected now!


boo hoo hoo! (that's me crying).  I STILL dont have my problems sorted.  I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system!  And of course the tech hasn't turned up.

Why is the problem so hard to fix?  Why can no-one tell me what's wrong?  I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!

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  Reply # 862300 19-Jul-2013 18:02
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timbosan:
michaelmurfy:
AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed!  You guys have done a fantastic job!



Nice speeds :) Just glad you're connected now!


boo hoo hoo! (that's me crying).  I STILL dont have my problems sorted.  I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system!  And of course the tech hasn't turned up.

Why is the problem so hard to fix?  Why can no-one tell me what's wrong?  I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!


I've forgotten to say I need to do a hard reset of the router to get the connection going.  So you might want to give it a try.

At the moment, I didn't change any "Broadband Connection" setting of the router, so it is connected using PPPoE, but at the same time, it tries to search/do logon using PPPoA (which it can't logon using PPPoA of course).

So, try a hard reset and see how it goes

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  Reply # 862302 19-Jul-2013 18:08
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timbosan: 

boo hoo hoo! (that's me crying).  I STILL dont have my problems sorted.  I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system!  And of course the tech hasn't turned up.

Why is the problem so hard to fix?  Why can no-one tell me what's wrong?  I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!


I honestly thought you were sorted - Try a hard reset of your router just in case else I'll see if there is anyone who can take a look at it this week. Sorry chap!




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  Reply # 862320 19-Jul-2013 18:31
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I just tried pulling the power on the modem but still nothing.  The modem reports 697 up / 14,713 down.  Before the upgrade the up speed was around 1000.

I have just spoken to the team leader at Vision Stream and they want me to raise a fault with Telecom so they (Visionstream) can have a tech come out to apartment tomorrow.  The tech today didn't even bother coming to the place - he just tested it elsewhere and said it was working so left.

michaelmurfy et. al. - can any of you raise a fault for me? Or do I have to call the 0800 number?  Only reason I ask is that getting through to complex internet support or level 3 takes a lot of explaining each time.

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  Reply # 862324 19-Jul-2013 18:38
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I just noticed something, not sure if its related, but my modem has only been on for 18 minutes and I have a lot of errors:

FEC Errors (Up/Down):0 / 2,183

CRC Errors (Up/Down):1 / 18

HEC Errors (Up/Down):0 / 11

Does this mean something?

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  Reply # 862329 19-Jul-2013 18:47
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timbosan: I just tried pulling the power on the modem but still nothing.  The modem reports 697 up / 14,713 down.  Before the upgrade the up speed was around 1000.

I have just spoken to the team leader at Vision Stream and they want me to raise a fault with Telecom so they (Visionstream) can have a tech come out to apartment tomorrow.  The tech today didn't even bother coming to the place - he just tested it elsewhere and said it was working so left.

michaelmurfy et. al. - can any of you raise a fault for me? Or do I have to call the 0800 number?  Only reason I ask is that getting through to complex internet support or level 3 takes a lot of explaining each time.


Try a hard reset.  This afternoon, I tried:

1. logon to the router and click the connect button for the PPPoE connection - didn't work
2. switched off the router for 60 seconds, and power up again.  No connection.  Then tried (1) again, no connection.
3. did a hard reset, and got connection in under a minute.

Yes, the hard reset was painful because I need to re-setup my wifi etc, but it worked at the end.

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  Reply # 862347 19-Jul-2013 19:20
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Had my vsdl installation today

here are my before & after speeds

ADSL


VDSL

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  Reply # 862349 19-Jul-2013 19:25
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The next day after install...


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  Reply # 862361 19-Jul-2013 19:28
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I have to say the "Telecom logistics machine" is an insanely well oiled machine


Too right it's well oiled, we're "Gen-I field services" for taranaki, and one day we started receiving spare cisco routers, no warnings at all. Now we're literally drowning in cisco spares...

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  Reply # 862364 19-Jul-2013 19:39
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hydroksyde: [snip] Now we're literally drowning in cisco spares...


Pics, or did you mean "figuratively"? :-)

Cheers - N


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  Reply # 862366 19-Jul-2013 19:41
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So jealous of all these good results :( All I gained was an upload increase of 400kbps. 2 years until fibre too.

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