Telecom Ultra VDSL Residential Plans

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Ultra VDSL Residential Plans

1 | ... | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | ... | 88

222 posts

Master Geek

Trusted

#863996 23-Jul-2013 02:15

rb99: Hi,

Am very new to Geekzone and would like to ask a quick question about Telecom VDSL -

I applied for VDSL a few days ago and got the following in response -

There will be a delay in connecting your VDSL as you are currently connected to an older type of broadband network, which is not compatible with the service. We will move you over to a more compatible service before we can proceed further with your request. During this changeover you will notice no difference to your current service.
This change may take up to four weeks to complete - we will contact you when we can continue further with your original request.

I guess some of you guys have seen this before and I was wondering does this mean that -

we've passed the pre qual checks regarding attenuation and distance to a cabinet and we''ll be moved to the compatible service and then VDSL or

they'll move us to the more compatible service and then do the pre qual checks, which we might fail because (as far as I can tell) we're pretty far from a cabinet and our down attenuation is pretty high.

Thanks in advance.

You're on an older type of Telecom BB called FIPD which you need to be removed from before you can be transitioned to VDSL, the migration waves usually happen every 2 weeks or so. Your stats will already have been checked and your VDSL connection will be going ahead

Tradepub

Free professional, reference and technical white papers (affiliate link).

quebec

834 posts

Ultimate Geek

#864035 23-Jul-2013 07:58

stitch: Chorus tech came this morning around 9.30. everything was done quickly and efficiently. Modem is now syncing at 46,909/10,364. No internet though, he waited for a while and was on the phone with someone saying he is not supposed to leave until the serice is back up but I guess the person on the other side said not to worry about it as it will come back online soon. So he left advising me to contact telecom if it's not backup shortly. I am not home anymore so fingers crossed and hopefully it will be up and running by the time I get home else I will be without internet till someone looks into it tomorrow morning I guess.

stitch: It's 9.22pm now,almost 12 hours after install, still no
Internet. Telecom blaming Chorus and vice-versa. Hope someone from
Telecom reads this and gets it fixed by tomorrow morning.

Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

Inphinity

2780 posts

Uber Geek

#864052 23-Jul-2013 08:11

Vince69: Hi all. I'm new to this forum. Am getting vdsl2 installed tomorrow by Telecom/Chorus so will post after that and let you know how it goes.

Question: i want to use my current modem which i bought only a few weeks ago (Netgear D6300). The netgear people say it is compatible but i want to be sure it is ok. I have the technicolour modem but dont want to you that. That netgear modem cost me nearly 400 bucks. Can some one tell me if my netgear D6300 will work with telecom vdsl2?

Line stats now pre vdsl install:

attenuation 11.5 down 6.7 up
Sync rate 14525 down 820 up
Noise margin 12.4 down 11.5 up
Location Patumahoe south auckland

Thanks

Sorry to be the bearer of bad news then, but you'll have to use the TG589 (or some other VDSL2-capable modem). The D6300 modem is ADSL2+ only. You can connect the TG589 to the D6300's WAN port and bridge it.

Vince69

9 posts

Wannabe Geek

#864090 23-Jul-2013 09:34

Thanks. That goes down like a cup of cold sick!

Im gutted as its a great modem plus the netgear people said it was fine. I will talk to them again about it

Any instructions in this forum here or on the web on how to bridge?

Cheers

stevenz

2802 posts

Uber Geek

#864095 23-Jul-2013 09:46

stitch:
Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

I had the same scenario when I not-long-ago had ADSL installed, they swore they'd done it all. On day 3 of going back and forth they finally sent a tech around to look at the box on the road and it turned out that DSL hadn't actually been turned on (or connected or whatever) at that end.

I didn't ask for any compensation but from memory they knocked a couple of weeks rental off. 17mbps goodness since though.

Have ordered VDSL now, bloke I talked to on Thursday was actually pretty snarky as there was a pending porting-cancellation on my account where I'd put in a VDSL request with 2Talk after finally getting fed up waiting for Telecom to do VDSL, then the following day noticed the VDSL stuff on Telecoms website (I don't watch regular TV so didn't see the commercials, emails to existing customers seems like a no-brainer, but apparently someone thinks otherwise), cancelled the order with 2Talk who had apparently already filed a porting request which was still showing the following day. The Telecom bloke was supposed to call back the following day and let me know when all was good to proceed, but didn't. Called back yesterday and spoke to a very helpful lady who got it all sorted, install should be happening next week all going well. 8dB attenuation at the modem currently so should be well within spec for a decent signal.

tl;dr - VDSL incoming. Woot.

(Also - why does my first attempt at posting anything on GZ always fail, but a Back --> Post then works!?)

Also x2 - Has the Thomson hardware improved any? I had one of the previous "free" units and it was bloody awful. Biggest shame about switching to VDSL is losing my trusty bulletproof Draytek Vigor120.

@KnightNZ

ArtooDetoo

1044 posts

Uber Geek

Trusted

#864109 23-Jul-2013 10:19

Vince69:

Any instructions in this forum here or on the web on how to bridge?

Cheers

Surprisingly easy to do...

This link from Yyrael on pp50 (# 863754), and a Readers Digest condensed tutorial from Inphinity on the same page (# 863796) got me sorted. Took less than an hour to get up and running. And I'm notoriously cack-handed at anything network related. :-)

Good luck dude,
R2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

Inphinity

2780 posts

Uber Geek

#864119 23-Jul-2013 10:35

stevenz:
Also x2 - Has the Thomson hardware improved any? I had one of the previous "free" units and it was bloody awful. Biggest shame about switching to VDSL is losing my trusty bulletproof Draytek Vigor120.

Thus far, I have to say the TG589 hardware seems quite solid, albeit lacking in features (only 100mbps LAN ports, only 802.11b/g/n @ 2.4Ghz, etc) and the web GUI is terrible. I haven't had any hardware issues with it, yet anyway, and we've had a TG789 here at work for quite a while and it's been fine also. That said, Draytek's 2750/2760 are VDSL2-capable modems ;)

rb99

3386 posts

Uber Geek

Lifetime subscriber

#864146 23-Jul-2013 11:04

Yyrael:
rb99: Hi,

Am very new to Geekzone and would like to ask a quick question about Telecom VDSL -

I applied for VDSL a few days ago and got the following in response -

There will be a delay in connecting your VDSL as you are currently connected to an older type of broadband network, which is not compatible with the service. We will move you over to a more compatible service before we can proceed further with your request. During this changeover you will notice no difference to your current service.
This change may take up to four weeks to complete - we will contact you when we can continue further with your original request.

I guess some of you guys have seen this before and I was wondering does this mean that -

we've passed the pre qual checks regarding attenuation and distance to a cabinet and we''ll be moved to the compatible service and then VDSL or

they'll move us to the more compatible service and then do the pre qual checks, which we might fail because (as far as I can tell) we're pretty far from a cabinet and our down attenuation is pretty high.

Thanks in advance.

You're on an older type of Telecom BB called FIPD which you need to be removed from before you can be transitioned to VDSL, the migration waves usually happen every 2 weeks or so. Your stats will already have been checked and your VDSL connection will be going ahead

Thanks Yyrael, that's very encouraging, I just hope with the following I got off my router -

Link Rate 16185Kbps down 1000Kbps up
Line attenuation 21dB down 12dB up
Noise margin 12dB down 11dB up

and with the cabinet (WHK/A) being 950m away (assuming they are using the one I think they're using) it turns out to be at least a bit quicker.

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

sIcPuPPy

25 posts

Geek

#864151 23-Jul-2013 11:13

I've just signed up for the VDSL plan today. Let's see if Telecom keeps up their good service that I have always recieved :)

Will keep you informed.

Iain

booyah

82 posts

Master Geek

#864191 23-Jul-2013 12:10

Anyone know how to tell if you are on the 17a profile or not? Modem stats only show im on dlm 1

Boeingflyer

643 posts

Ultimate Geek

Trusted

#864274 23-Jul-2013 14:04

Just getting mine installed now, got a really nice guy, my junction box was filled up with water, that's probably why I had a crap line and why my speed died ages ago. He fixed it all up, got the Internet working and was just about to walk out the door when I said 'I'll just check the phone' and it was dead. Poor fella is now going back and forth to the cabinet and a little loss. I'm sure he will get it going. Good service so far! :)

Amosnz

564 posts

Ultimate Geek

Lifetime subscriber

#864418 23-Jul-2013 16:24

Just signed up too after monitoring 50+ pages of comments.
My adsl2 modem stats are pretty good, but the increased upstream will be most beneficial

SNR Margin (Down/Up)            11.5 dB          12.5 dB
Line Attenuation(Down/Up)      6.0 dB            0.5 dB
Sync (Down/Up)                     19142600       1048000

Speedtest

michaelmurfy

meow
13163 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#864500 23-Jul-2013 17:37

Amosnz: Just signed up too after monitoring 50+ pages of comments.
My adsl2 modem stats are pretty good, but the increased upstream will be most beneficial

SNR Margin (Down/Up)            11.5 dB          12.5 dB
Line Attenuation(Down/Up)      6.0 dB            0.5 dB
Sync (Down/Up)                     19142600       1048000

I'd say you'll get some very good speeds on VDSL :) How close is the cabinet?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

ianajmes

130 posts

Master Geek

#864514 23-Jul-2013 17:55

Im into day 7 with still no sign of any DLM, is this something which should happen on every connection, has anyone else had to wait this long for any changes, or does it mean im at the best speeds i can get...currently getting 34 down and 7.5 up. thanks.

quebec

834 posts

Ultimate Geek

#864515 23-Jul-2013 17:57

stitch:
stitch: Chorus tech came this morning around 9.30. everything was done quickly and efficiently. Modem is now syncing at 46,909/10,364. No internet though, he waited for a while and was on the phone with someone saying he is not supposed to leave until the serice is back up but I guess the person on the other side said not to worry about it as it will come back online soon. So he left advising me to contact telecom if it's not backup shortly. I am not home anymore so fingers crossed and hopefully it will be up and running by the time I get home else I will be without internet till someone looks into it tomorrow morning I guess.

stitch: It's 9.22pm now,almost 12 hours after install, still no
Internet. Telecom blaming Chorus and vice-versa. Hope someone from
Telecom reads this and gets it fixed by tomorrow morning.

Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

After spending hours on the phone and talking to CTS team leader etc, another tech came on site this afternoon and requested a port change which was done and when I got home around 5, still no internet. Called them back and CTS person did something and it started to work but with ADSL down speeds and he says it's normal, will automatically increase after few days but my up has gone to VDSL, hard to believe. So I get back online after 36 hours but still on ADSL speeds??

1 | ... | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | ... | 88