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29 posts

Geek
+1 received by user: 3


  Reply # 868142 29-Jul-2013 21:38
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Hi Sicpuppy,

Your error count is reasonably high given the uptime there of only slightly over an hour, but your CRC and HEC error counts are both still low, FEC I don't believe you need to worry overmuch about as these ones are the errors that can be corrected without sending any additional data.

Question of my own though, I'm on DLM-2 at the moment (changed earlier this morning) -- about 4th day since being connected -- just wondering if anyone has an idea if, based on my stats below, I'm likely to make it to DLM-1 and/or gain any additional downstream speed? I know I won't get 17b, but still. :)

Link Information

Uptime: 0 days, 16:21:45
DSL Type: ITU-T G.993.2
Bandwidth (Up/Down) [kbps/kbps]: 10,350 / 26,899
Data Transferred (Sent/Received) [B/B]: 0 / 0
Output Power (Up/Down) [dBm]: 7.8 / 13.5
Line Attenuation (Up/Down) [dB]: 38.4 / 15.8
SN Margin (Up/Down) [dB]: 14.5 / 12.2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IKNS
Loss of Framing (Local/Remote): 16 / 0
Loss of Signal (Local/Remote): 21 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 68 / 0
FEC Errors (Up/Down): 563 / 3,121
CRC Errors (Up/Down): 3 / 40
HEC Errors (Up/Down): 0 / 110

590 posts

Ultimate Geek
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  Reply # 868143 29-Jul-2013 21:40
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sIcPuPPy:
Not sure if there may be a few too may FEC errors? If anyone could comment?


Don't worry too much on the FEC errors, I think they are "correctable" / recoverable errors (I think I read this from the Snap forum).

 
 
 
 


RXV

112 posts

Master Geek
+1 received by user: 2


Reply # 868346 30-Jul-2013 09:55
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My install didn't run quite so smoothly.  Firstly I was scheduled to have the job done on Friday last week.  No problem.  Booked the day off work.  Then telecom called.  Bumped to Monday.  No problem changed the day off to Monday (yesterday).

After Chorus still missing in action at 4pm, I called Telecom to see what was going on.  I was advised that the Chorus engineer had called my old mobile number (from years ago) and left a voice mail. (I would have thought calling the land line was a good backup option too given they knew I had one.)

I then received a text message confirming that I'd been bumped to next Monday which is an appointment I can't make - first day in a new job and it clashes with another appointment I have at lunchtime.   Not very impressed with the customer service.

I called Telecom back yesterday to say that I couldn't make the appointment and I still haven't heard from anyone.

72 posts

Master Geek
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  Reply # 868380 30-Jul-2013 11:16
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Hi,

I had a text from Telecom this morning to say that the broadband was enabled. It had stopped completely at that point but a hard reset of the modem got things going.

I've waited a while and here are the stats. The download speed is comparable to what I was getting before but the upload speed is painfully slow - way slower than on ADSL.

My question is: is this likely to improve over the 10 day period, or should I raise a call now? Also given my attenuation numbers were significantly better (15 up and 10 down) before Chorus came to 'fix' the wiring, is it resonable to assume that I may need to request that they come and re-visit the wiring? It's an old house with lots of extensions which I asked him to bypass and just leave me with one working socket connected - he seemed to have trouble locating where the line came in and wondering if he has put the master splitter in the wrong place?

Modem stats and speedtest:





Many thanks in advance for your help!

1948 posts

Uber Geek
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  Reply # 868383 30-Jul-2013 11:29
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Chrisclarke: Hi,

My question is: is this likely to improve over the 10 day period, or should I raise a call now? Also given my attenuation numbers were significantly better (15 up and 10 down) before Chorus came to 'fix' the wiring, is it resonable to assume that I may need to request that they come and re-visit the wiring? It's an old house with lots of extensions which I asked him to bypass and just leave me with one working socket connected - he seemed to have trouble locating where the line came in and wondering if he has put the master splitter in the wrong place?


Your attenuation will jump by 2 or 3 times going from ADSL to VDSL since the frequency range is significantly increasing.

Worth having a chat with the Broadband Helpdesk if your upstream is slower than ADSL, as the plan they may have you on may be wrong.

Otherwise I could run a line test if you PM me your phone number.

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 868389 30-Jul-2013 11:44
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plambrechtsen:
Chrisclarke: Hi,

My question is: is this likely to improve over the 10 day period, or should I raise a call now? Also given my attenuation numbers were significantly better (15 up and 10 down) before Chorus came to 'fix' the wiring, is it resonable to assume that I may need to request that they come and re-visit the wiring? It's an old house with lots of extensions which I asked him to bypass and just leave me with one working socket connected - he seemed to have trouble locating where the line came in and wondering if he has put the master splitter in the wrong place?


Your attenuation will jump by 2 or 3 times going from ADSL to VDSL since the frequency range is significantly increasing.

Worth having a chat with the Broadband Helpdesk if your upstream is slower than ADSL, as the plan they may have you on may be wrong.

Otherwise I could run a line test if you PM me your phone number.


Woah... I don't know how the service order was allowed to go through.

You are quite outside the Chorus VDSL coverage area, showing up at 1.8km from the exchange :(. Not sure how you managed to get the order to go through.

2527 posts

Uber Geek
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  Reply # 868396 30-Jul-2013 11:54
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plambrechtsen: 
You are quite outside the Chorus VDSL coverage area, showing up at 1.8km from the exchange :(. Not sure how you managed to get the order to go through.


1.8km? Ow... back to ADSL2 for a speed increase, I'd say...




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72 posts

Master Geek
+1 received by user: 7


  Reply # 868398 30-Jul-2013 12:01
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Thanks guys - I just signed up on line and a couple of days later received an email with the details and an appointment time for Chorus... I guess they somehow stuffed up the pre-qual checks...?

129 posts

Master Geek
+1 received by user: 3


  Reply # 868417 30-Jul-2013 12:14
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Pulinski: After 10 days of excellent VDSL performance, today I haven't even got a broadband/DSL light on my Technicolor VDSL modem.

Called faults, have to wait 24 hours for a technician to visit. Frustrated now.

Can't understand what has gone wrong.



A Chrous technician, unrelated to my install, disconnected my line and hooked me up on a telephone number down the street. Another technician came out and spent longer than the original install trying to sort the problem, he could not find a fault on my number, however he didn't realise that I was accidently switched to another number. Back working again now, albit a little slower.

Will the modem now retrain up to where it was?

2784 posts

Uber Geek
+1 received by user: 121


  Reply # 869071 31-Jul-2013 09:23
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Got mine installed yesterday, speedtest gives me around 30mbps down and 10mbps up. With a bit of testing I got download speeds to peak at 4.5MB/sec from a Citylink ftp site. A download from o/seas sat on a sustained 3MB/sec which is twice what I got with ADSL.

Stats are:

Uptime: 0 days, 12:29:37 
DSL Type: ITU-T G.993.2
Number of reset: 0
Bandwidth (Up/Down): 10,347 / 39,068
Output Power (Up/Down) -8.2 / 13.5
Line att (Up/Down): 18.5 / 8.6
SN Margin (Up/Down): 19.9 / 12.6
Error Seconds (Local/Remove): 2/0
FEC Errors (Up/DOwn): 26 / 4,455
CRC Errors (Up/Down): 0 / 6
HEC Errors (Up/Down): 0 / 29

Delay = 8ms, INP = 2  = DLM 6 (I think this is right?)

At a guess, I'd say there's less than 100m of wiring between the modem and the cabinet on the road, and the wiring from the modem to the road itself is all new copper (well, about 1.5 years anyway).

Also, despite the rather illogical and sluggish UI, the Telecom supplied Thomson/Technicolor router appears to be actually not too bad. Hopefully it doesn't need rebooting too frequently.





7 posts

Wannabe Geek


  Reply # 869477 31-Jul-2013 18:53
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Here's another one to add to the "unexpected benefits of an upgrade from ADSL to VDSL file".

Just remote accessed my Mac at home (on VDSL connection) from my Mac at work (ADSL) and the whole remote access experience is dramatically improved as a result of the big increase in upstream speed from less that 1.0Mbits/sec to nearly 10Mbits/sec. Was using TeamViewer. Used to be painfully slow, and now I can pretty much control the remote Mac in something resembling real time.

84 posts

Master Geek
+1 received by user: 1


  Reply # 869494 31-Jul-2013 18:59
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VDSL had mine installed two weeks ago.  They finally got me up to 16.2 download and 1.2 upload. (after visits from a chorus technician who
tested my speed at the nearest mushroom
I am about 950 metres from the exchange Is that too far.  I  keep dropping my connection every few minutes and have
to either reset my computer or disable the network adapter and re-enable it. Not quite driving me mad but getting close.
Looking like I will have to return to ADSL.  Comments welcome

84 posts

Master Geek
+1 received by user: 1


  Reply # 869495 31-Jul-2013 18:59
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VDSL had mine installed two weeks ago.  They finally got me up to 16.2 download and 1.2 upload. (after visits from a chorus technician who
tested my speed at the nearest mushroom
I am about 950 metres from the exchange Is that too far.  I  keep dropping my connection every few minutes and have
to either reset my computer or disable the network adapter and re-enable it. Not quite driving me mad but getting close.
Looking like I will have to return to ADSL.  Comments welcome

84 posts

Master Geek
+1 received by user: 1


  Reply # 869496 31-Jul-2013 19:00
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VDSL had mine installed two weeks ago.  They finally got me up to 16.2 download and 1.2 upload. (after visits from a chorus technician who
tested my speed at the nearest mushroom
I am about 950 metres from the exchange Is that too far.  I  keep dropping my connection every few minutes and have
to either reset my computer or disable the network adapter and re-enable it. Not quite driving me mad but getting close.
Looking like I will have to return to ADSL.  Comments welcome

3 posts

Wannabe Geek


  Reply # 869498 31-Jul-2013 19:00
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Hi,

Got my VDSL installed last Wednesday. Speed has changed - around 5 mbps download speed improvement, and no change in upload speed compared to my old ADSL.  I've also been getting random spikes while gaming since the installation, which has been an absolute pain. Old ADSL connection was stable, with no spikes - even on wireless.

Would the low download bandwidth (20mbps) be due to the house not having CAT5 cables? The Chorus installation technician mentioned that I may have to replace my entire wiring to CAT5, for which I wasn't prepared to do during the time of installation. I have tried the factory resetting the modem - no change. I am 600m from the exchange (according to Chorus tech).


Here are my line details, straight off the gateway:

Uptime: 5 days, 18:11:11

DSL Type: ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]: 10,354 / 19,366

Data Transferred (Sent/Received) [B/B]: 0 / 0

Output Power (Up/Down) [dBm]: 7.8 / 13.5

Line Attenuation (Up/Down) [dB]: 39.8 / 16.1

SN Margin (Up/Down) [dB]: 13.7 / 12.0

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / IKNS

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 85 / 0

FEC Errors (Up/Down): 2,953 / 163,901

CRC Errors (Up/Down): 11 / 197

HEC Errors (Up/Down): 0 / 2,374



Cheers.

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