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1948 posts

Uber Geek
Inactive user


  # 885852 28-Aug-2013 13:30
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rb99: Applied about a month ago to get VDSL, Telecom address checker said I could, Chorus map said out of range. Got a call from Chorus a week later saying its not possible, to far away I think.
Today, there was a Chorus chap out side our house working on some connection/hub/thing underground where there are quite a few connections for our road, and he replaced most of them as they had been getting wet. He suggested that as a house very nearby (not sure how near) was approx. 820m away from a cabinet, and these connections had been replaced, I should get my connection checked for VDSL again (for attenuation, dB, whatever).
So, should I just ring up Telecom, or could I grovelingly enquire as to the possibility of one of the Telecom chaps who frequents this thread perhaps checking things out, so to speak, as it were ?
Thanks very much


If you email me pl at telecom.co.nz with your home phone and some further details, I can pass it onto the new & moves team and see.

820meters you should "just" be ok. I would just ask for it to be put in, and see if they refuse again.

2059 posts

Uber Geek

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  # 885928 28-Aug-2013 15:16
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l43a2: well considering its a free upgrade cant really complain :P


No indeed. I'm really happy with what I can get, especially since I thought I was going to be limited to ADSL until beyond 2016 :)




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


 
 
 
 


222 posts

Master Geek

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  # 886610 29-Aug-2013 16:02
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pinkydot: just checking the Telecom site and I saw this offer for VDSL
"Join Telecom broadband on an 80GB or above package, on a 12 month term and you’ll get a FREE standard season pass to watch the Barclays Premier League."

realize it only offer for new customer only?



existing customer can't choose the contract offer?


is the existing customer page haven't update for the contact option to choose the free premier league pass or just existing customer still have to pay $99 & no free standard season pass lol?


The offer is for new customers only. Existing customers get a 15% discount off the EPL pass and need to pay the $99 for the VDSL connection.

2540 posts

Uber Geek


  # 886622 29-Aug-2013 16:19
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Yyrael:

The offer is for new customers only. Existing customers get a 15% discount off the EPL pass and need to pay the $99 for the VDSL connection.


That's a bit on the nose. Essentially $248 of freebies for new customers, while it will cost an existing customer ~$225 (PLP with 15% off + $99 connection)?  I would have thought, at the very least an existing customer under no current contract, entering into the contract, should get the benefits, no?

215 posts

Master Geek


  # 886631 29-Aug-2013 16:49
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Yyrael:

The offer is for new customers only. Existing customers get a 15% discount off the EPL pass and need to pay the $99 for the VDSL connection.


All good, just a bit shock when there is no information on the website about $99 connection fees for existing customer until you reach the contract option just realise mmm?? Not even mention in terms & conditions

I guess most of the user just go on the website n check is free so though would including for existing customer lol.. It's alright. :)


1464 posts

Uber Geek

Subscriber

  # 886804 30-Aug-2013 02:59
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Hi,

Just looking at signing up but something strange last night; I put my address in and it said that only ADSL was available yet 2 nights before I checked the same address and it said that VDSL was available. Anyone from Telecom able to give me a heads up on the situation - is there a bug in the address checker?

Also, just noticed that on the contact page there is no option if you have a skinny mobile number starting with 0204.




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442 posts

Ultimate Geek


  # 886838 30-Aug-2013 07:37
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Day 1 after my VDSL install yesterday


very happy man :)






 

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446 posts

Ultimate Geek


  # 887036 30-Aug-2013 13:00
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Just put my order through online, the order page is still showing $99 connection, but CSR on the livechat confirmed it should not be, and that if a charge showed up she(?) would credit me.

Requested connex for Mon/Tue next week, so will see how it all goes. My install should be pretty easy as access under the house is simple and the place for the new jackpoint already has holes drilled.

Interesting note, the address checker couldnt find any info for my address, despite having Telecom ADSL already

6434 posts

Uber Geek


  # 887052 30-Aug-2013 13:16
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Inphinity:
Yyrael:

The offer is for new customers only. Existing customers get a 15% discount off the EPL pass and need to pay the $99 for the VDSL connection.


That's a bit on the nose. Essentially $248 of freebies for new customers, while it will cost an existing customer ~$225 (PLP with 15% off + $99 connection)?  I would have thought, at the very least an existing customer under no current contract, entering into the contract, should get the benefits, no?


new customers always get an offer to entice them in.  
When you signed up you probably got something similar like 1-2 months free, free connection, free modem, free plan upgrade or something along those lines.

2540 posts

Uber Geek


  # 887071 30-Aug-2013 14:01
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NonprayingMantis:

new customers always get an offer to entice them in.  
When you signed up you probably got something similar like 1-2 months free, free connection, free modem, free plan upgrade or something along those lines.


No, when I signed up I got the joy of paying $299 install and $20/month to rent a Nokia M10... :P

299 posts

Ultimate Geek


  # 887097 30-Aug-2013 15:55
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Yay been almost a month and made it onto 17a profile about 5 days ago, and DLM 1 in the middle of last night :D

Bearers generic info DS US
Payload rate [Kbps]: 66805 10357
Attenuation [dB]: 4.3 9.4
Margins [dB]: 12.8 31.0
Output power [dBm]: 10.6 5.0

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00
Depth []: 1 0.00
R: 0 0




If you have to run heating in winter, you don’t own enough computers.


92 posts

Master Geek


  # 887308 31-Aug-2013 09:55
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Just got my VDSL installed,

Is the modems GUI suppose to be really sluggish?

679 posts

Ultimate Geek

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  # 887310 31-Aug-2013 10:09
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pollock: Just got my VDSL installed,

Is the modems GUI suppose to be really sluggish?


Id say so, that is what I have noticed on mine as well, its incredibly sluggish navigating around.

479 posts

Ultimate Geek

Subscriber

  # 887365 31-Aug-2013 12:42
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Johnk:
pollock: Just got my VDSL installed,

Is the modems GUI suppose to be really sluggish?


Id say so, that is what I have noticed on mine as well, its incredibly sluggish navigating around.


I'm not sure its 'supposed' to be sluggish, but it definitely is on mine.  Its just another reason to bridge it to another router.




Speedtest

604 posts

Ultimate Geek

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Lifetime subscriber

  # 887552 31-Aug-2013 20:49
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pollock: Just got my VDSL installed,

Is the modems GUI suppose to be really sluggish?


Mine is the same, the GUI is very slow and it is painful when I need to change a bunch of settings.

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