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  Reply # 867375 28-Jul-2013 14:01
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simplestuff: Had mine installed 10 days ago Am using windows 8.1 dropps of connetyion after a couple of minutes have to restart speed is around 15.0 upload less than 1.0


Based on that sort of sync speed you've either got wiring issues or you're way beyond the VDSL2 coverage area. Assuming your wiring isn't the issue you really need to contact your ISP to move back to ADSL2+ to resolve your stability.

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  Reply # 867382 28-Jul-2013 14:19
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AKLWestie: morrisk, what sort of speed are you getting?


9 up and 25 down - compared with my previous speeds of 0.8 and 12

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  Reply # 867523 28-Jul-2013 20:22
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simplestuff: Had mine installed 10 days ago Am using windows 8.1 dropps of connetyion after a couple of minutes have to restart speed is around 15.0 upload less than 1.0


Have you logged a fault with it?  If nothing else, they should be able to sort out the stability of the connection.  Upload speed is suspiciously low too ....




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  Reply # 867754 29-Jul-2013 11:51
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Thanks for the help and advice my modem is about twenty metres away from the splitter Could this be the problem.  I might need to get the installer back in again.

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  Reply # 867758 29-Jul-2013 11:53
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Hi, I dont understand why 20m of suitable cable (cat3 or better) between the splitter and modem can cause and issue.

Cyril

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  Reply # 867768 29-Jul-2013 12:10
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cyril7: Hi, I dont understand why 20m of suitable cable (cat3 or better) between the splitter and modem can cause and issue.

Cyril


It shouldn't - not to that extent. The run between the master splitter and my modem is about 15 meters (including a join using those gel-filled crimp connectors, terminating to a BT-style jack, and then BT - > RJ11 cable run)  and I get 67/10 sync speeds.




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  Reply # 867770 29-Jul-2013 12:14
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Sorry are you trying to tell me?

Cyril

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