Swtiching from Orcon UFB to Telecom UFB

Forums › Spark New Zealand (including Skinny and BigPipe) › Swtiching from Orcon UFB to Telecom UFB

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#867309 28-Jul-2013 10:51

Ragnor: Telcom still not having a voip solution, pretty embarrassing.

Your definition of embarrassing differs to mine.

Telecom have a VoIP based voice solution in place and have done so for a couple of years with residential customers on cabinets who are already using it without even being aware.

Under current legislation (TSO LTRS) Telecom are obliged to provide support for low speed data devices and dial up modem services when providing a residential voice service to customers. No other provider has to support these services. Telecom are tied to providing services using legacy equipment because they're essentially locked into an agreement with the government, not because they don't want to, or can't.

Embarrassing would be for Telecom to launch a VoIP based service and then realise they're actually in breach of their agreement with the Government. Instead they're ensuring that they remain complaint with any such legislation they're working under, and and signed agreements that are in place.

If you'd like to contact the MBIE and have your say submissions are now open for the LTRS review.

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sbiddle

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#867311 28-Jul-2013 10:53

linw:
Ragnor: Telcom still not having a voip solution, pretty embarrassing.

And not having any UFB solution till many months after other ISP's was embarrassing as well.

A comment such as that really shows you have very little understanding of the complexities of what is required to lauch such a service.

Why pick on Telecom? Using your definition is must be super embarrassing for other providers such as Vodafone who don't even offer a commercial service.

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#867322 28-Jul-2013 11:39

sbiddle:
linw:
Ragnor: Telcom still not having a voip solution, pretty embarrassing.

And not having any UFB solution till many months after other ISP's was embarrassing as well.

A comment such as that really shows you have very little understanding of the complexities of what is required to lauch such a service.

Why pick on Telecom? Using your definition is must be super embarrassing for other providers such as Vodafone who don't even offer a commercial service.

I'm sure it will be super!

and to be clear, Vodafone has been supplying VOIP for business connections for many years now - built under Vodafone as well as through the TelstraClear acquisition. Appreciate this topic is about residential voip though...

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plambrechtsen

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#867534 28-Jul-2013 20:56

Still waiting for an email or dm from the op. DT if you want me to take a look into it flick me an email.

Ragnor

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#867944 29-Jul-2013 15:56

sbiddle:
Ragnor: Telcom still not having a voip solution, pretty embarrassing.

Your definition of embarrassing differs to mine.

Telecom have a VoIP based voice solution in place and have done so for a couple of years with residential customers on cabinets who are already using it without even being aware.

Under current legislation (TSO LTRS) Telecom are obliged to provide support for low speed data devices and dial up modem services when providing a residential voice service to customers. No other provider has to support these services. Telecom are tied to providing services using legacy equipment because they're essentially locked into an agreement with the government, not because they don't want to, or can't.

Embarrassing would be for Telecom to launch a VoIP based service and then realise they're actually in breach of their agreement with the Government. Instead they're ensuring that they remain complaint with any such legislation they're working under, and and signed agreements that are in place.

If you'd like to contact the MBIE and have your say submissions are now open for the LTRS review.

How does LTRS apply to people who have no copper line or don't have an active copper line?

Does LTRS really prevent Telecom from offering a solution to those without copper eg: old fibre trials, ufb where the overhead copper has been removed or have they just decided not to yet?

Why didn't they negotiate they removal or relaxation of that requirement with the Chorus de-merger like many of the other requirements that were dropped or changed with separation?

tchart

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#867948 29-Jul-2013 16:10

Zeon: As stated they don't have the processes in place. Very few people in your situation most likely.

Another one here. Waiting for my fixed term to be up.

Really would love a VOIP offering from Telecom though. Very happy with the Genius and its VOIP. Genius Go is also pretty good.

Generally international speeds on Orcon have improved vastly over the past few months. Was barely usable a few months ago.

Hang on, why am I thinking of switching again?

Dairusire

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#867955 29-Jul-2013 16:14

tchart:
Zeon: As stated they don't have the processes in place. Very few people in your situation most likely.

Another one here. Waiting for my fixed term to be up.

Really would love a VOIP offering from Telecom though. Very happy with the Genius and its VOIP. Genius Go is also pretty good.

Generally international speeds on Orcon have improved vastly over the past few months. Was barely usable a few months ago.

Hang on, why am I thinking of switching again?

.
If you want a VoIP option from telecom why not just use 2Talk? They provide a damn good service...super cheap to

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#867959 29-Jul-2013 16:22

Dairusire:
If you want a VoIP option from telecom why not just use 2Talk? They provide a damn good service...super cheap to

Basically you can't get Fibre from Telecom if you don't have a copper line currently. Also you can't change from another UFB on another ISP to Telecom Fibre (even if you have a copper line) as they don't have a process in place for handling it yet.

plambrechtsen

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#867962 29-Jul-2013 16:32

The main issue is Telecom don't sell a naked broadband service, and our VoIP stack (which I am currently building a major component for) is still under heavy development. So you will still need a copper pair coming into your house which is where a lot of these problems stem from. I won't comment as to the launch date of the VoIP stack but we are working as quickly as we can.

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#867963 29-Jul-2013 16:34

Ragnor:
Dairusire:
If you want a VoIP option from telecom why not just use 2Talk? They provide a damn good service...super cheap to

Basically you can't get Fibre from Telecom if you don't have a copper line currently. Also you can't change from another UFB on another ISP to Telecom Fibre (even if you have a copper line) as they don't have a process in place for handling it yet.

Not 100% sure of that, would love to find someone who was knocked back if they still had the copper pair coming into their house and couldn't switch to Telecom, as I believe it is a supported operation and have the contacts internally to figure out what is not happening if the order fails.

tchart

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#867968 29-Jul-2013 16:45

plambrechtsen:
Not 100% sure of that, would love to find someone who was knocked back if they still had the copper pair coming into their house and couldn't switch to Telecom, as I believe it is a supported operation and have the contacts internally to figure out what is not happening if the order fails.

I know with our Orcon install that they pulled new copper into the house but its not hooked into the rest of the old Telephone wiring in the house.

So I guess for me I would still to pay to be re-wired if I switched back to Telecom!

deadlyllama

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#867969 29-Jul-2013 16:46

sbiddle:
Ragnor: Telcom still not having a voip solution, pretty embarrassing.

Your definition of embarrassing differs to mine.

Telecom have a VoIP based voice solution in place and have done so for a couple of years with residential customers on cabinets who are already using it without even being aware.

Under current legislation (TSO LTRS) Telecom are obliged to provide support for low speed data devices and dial up modem services when providing a residential voice service to customers. No other provider has to support these services. Telecom are tied to providing services using legacy equipment because they're essentially locked into an agreement with the government, not because they don't want to, or can't.

Embarrassing would be for Telecom to launch a VoIP based service and then realise they're actually in breach of their agreement with the Government. Instead they're ensuring that they remain complaint with any such legislation they're working under, and and signed agreements that are in place.

If you'd like to contact the MBIE and have your say submissions are now open for the LTRS review.

Surely you can run dial-up modems over G.711 VoIP? I remember people doing it over 128k ISDN -- you got a really solid 56k connect, and didn't have to pay the higher ISDN dial-in charges. You might need an especially good ATA, and a solid network, but it's not impossible. I've heard of an NZ telco who has been packetising point-to-point E1s over their internal IP network for years...

Cymro

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#867970 29-Jul-2013 16:46

Ragnor:
Dairusire:
If you want a VoIP option from telecom why not just use 2Talk? They provide a damn good service...super cheap to

Basically you can't get Fibre from Telecom if you don't have a copper line currently. Also you can't change from another UFB on another ISP to Telecom Fibre (even if you have a copper line) as they don't have a process in place for handling it yet.

A more accurate response would be Telecom have chosen not to adopt the current iteration of the Chorus winback process as it can lead to a 5 day disconnection and downtime for the poor customer involved.

When a new process is available which doesn't give a horrible customer experience then I'm more than reasonably confident Telecom will support it.

plambrechtsen

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#867992 29-Jul-2013 16:51

Cymro:
Ragnor:
Dairusire:
If you want a VoIP option from telecom why not just use 2Talk? They provide a damn good service...super cheap to

Basically you can't get Fibre from Telecom if you don't have a copper line currently. Also you can't change from another UFB on another ISP to Telecom Fibre (even if you have a copper line) as they don't have a process in place for handling it yet.

A more accurate response would be Telecom have chosen not to adopt the current iteration of the Chorus winback process as it can lead to a 5 day disconnection and downtime for the poor customer involved.

When a new process is available which doesn't give a horrible customer experience then I'm more than reasonably confident Telecom will support it.

5 days... Ewww that's nasty!

sbiddle

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#867999 29-Jul-2013 17:19

deadlyllama:
Surely you can run dial-up modems over G.711 VoIP?

In a perfect world? Yes.

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