Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


30 posts

Geek
+1 received by user: 1


Topic # 127360 7-Aug-2013 19:10
Send private message

Yesterday my internet suddenly died, dsl light on the modem still lit up, but the internet light isn't. Running the test on the Web interface of the modem showing no ATM or PPOE connection however Dsl connection fine. After 2 hours on the phone to telecom we find out someone else has requested a new connection on our line from a different provider! So telecom has disconnected our adsl. Is there Anyone from telecom that monitors this forum that can help? I need to do work this weekend for a project from home too :-(
We have been told they need to contact chorus to sort it out, this could drag on for weeks...

Create new topic
27050 posts

Uber Geek
+1 received by user: 6503

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 873413 7-Aug-2013 19:14
Send private message

Was the change definitely not requested by somebody within your household?




30 posts

Geek
+1 received by user: 1


  Reply # 873415 7-Aug-2013 19:21
Send private message

Nope the wife works for telecom so gets the free broadband package, and it's only myself and her in the house.

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 873426 7-Aug-2013 19:32
Send private message

conork: Nope the wife works for telecom so gets the free broadband package, and it's only myself and her in the house.


Ring up 123 and talk with new and moves. They should be able to reverse anything that accidentally happened. However it may take a few days to sort.



30 posts

Geek
+1 received by user: 1


  Reply # 873434 7-Aug-2013 19:44
One person supports this post
Send private message

Thanks, we just talked to them now, they need to contact chorus who are only open 8.30am till 5pm. Seems now it's disconnected chorus will have to confirm with whoever arranged this mess what the correct details are, and then we get our internet back. Bit of a joke, apparently they can disconnect out net without consulting us. So I can give an ISP a address or phone number for a new connection and they don't first find out if there are active services there. Some great process!

371 posts

Ultimate Geek
+1 received by user: 46


  Reply # 873459 7-Aug-2013 19:52
Send private message

if it was transfered, the gsp would of had to provide yr telecom account number, is the pots (landline) still with telecom?



30 posts

Geek
+1 received by user: 1


  Reply # 873530 7-Aug-2013 21:47
Send private message

Yeah the landline number is still the same and works fine.

202 posts

Master Geek
+1 received by user: 23


  Reply # 873538 7-Aug-2013 21:55
Send private message

Just confused a bit:

You said that your DSL is fine, thats mean that you can establish connection to DSLAM, then you are still connected. Problem only with PPPoA. Did you try to reboot router btw?

I think problem with your account probably, not physical problem.

I can be wrong, just guessing.




Sorry about my English guys :>

810 posts

Ultimate Geek
+1 received by user: 191
Inactive user


  Reply # 873541 7-Aug-2013 22:05
Send private message

Kirdog: Just confused a bit:

You said that your DSL is fine, thats mean that you can establish connection to DSLAM, then you are still connected. Problem only with PPPoA. Did you try to reboot router btw?

I think problem with your account probably, not physical problem.

I can be wrong, just guessing.


OP said that in their very first post.



30 posts

Geek
+1 received by user: 1


  Reply # 873543 7-Aug-2013 22:06
Send private message

Sorry just to clarify the dsl light is on, but the internet light isn't. This is on the standard Thompson speed touch modem, have also tried with a dynalink 1025v6 modem which also doesn't connect on any jack. The Thompson has a connectivity test on the Web interface which I have run, this shows dsl with a green tick, but ATM, and PPP with red crosses. Rebooted multiple times :-)

202 posts

Master Geek
+1 received by user: 23


  Reply # 873549 7-Aug-2013 22:16
Send private message

conork: Sorry just to clarify the dsl light is on, but the internet light isn't. This is on the standard Thompson speed touch modem, have also tried with a dynalink 1025v6 modem which also doesn't connect on any jack. The Thompson has a connectivity test on the Web interface which I have run, this shows dsl with a green tick, but ATM, and PPP with red crosses. Rebooted multiple times :-)


Thats strange. Then wait for Telecom response :) 




Sorry about my English guys :>

27050 posts

Uber Geek
+1 received by user: 6503

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 873618 8-Aug-2013 06:21
One person supports this post
Send private message

It's not strange, it's exactly what would happen in this situation as the CVID would have been remapped to a different ISP.


371 posts

Ultimate Geek
+1 received by user: 46


  Reply # 873627 8-Aug-2013 06:32
Send private message

i wonder if telecom have upgraded you from BUBA to EUBA, and something has gone a miss

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.