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868 posts

Ultimate Geek
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Topic # 127439 9-Aug-2013 23:03
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I recently switched to Telecom for landline and internet. It's been a very satisfactory so far. I signed up on one of their deals for 12 months, got a month free, new modem etc. I was then pleasantly suprised when a month in, they upped the data cap to 80gb which is more than we currently need, but is very nice none-the-less. The rep on the phone when I initiated the changeover was very good, clear communication etc. The change-over went smoothly, and I was informed as it was happening. I get slightly slower speedtest results than I did with Orcon, about .5Mbps less, which I had expected anyway because of the way the synch differently (or something like that - I forget the techinical details). The actual usable speeds have been much better though. We noticed a lot of slow downs, particaulrly in peak times with Orcon recently, but Telecom has been a lot better. The only minor thing that I'm missing is caller ID. I was willing (although a little grudgingly) to pay the extra few dollars a month, but the service was not available at my exchange.
All-in-all it's been a very positive experience.

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  Reply # 874893 9-Aug-2013 23:03
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 875060 10-Aug-2013 13:40
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Thanks for the great feedback. :) It's certainly not by accident that the process went smoothly as I know the folks in retail work extremely hard to make it as streamlined as possible.

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  Reply # 875078 10-Aug-2013 14:12
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Yup very seldom does Telecom bugger up a change over. And normally the mistakes happen when the individual doesn't give correct details or does something stupid.

I think if you spoke to the right people you will find you can get caller ID. Will just need a change of EN perhaps. However, I am not aware of any areas that are still rocking the old NEAXs. Maybe there is though...
In any case there should be new EN's available for them to shift your number to.



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Ultimate Geek
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  Reply # 875080 10-Aug-2013 14:17
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chevrolux: Yup very seldom does Telecom bugger up a change over. And normally the mistakes happen when the individual doesn't give correct details or does something stupid.

I think if you spoke to the right people you will find you can get caller ID. Will just need a change of EN perhaps. However, I am not aware of any areas that are still rocking the old NEAXs. Maybe there is though...
In any case there should be new EN's available for them to shift your number to.

oh ok, might be worth a try. I was told that the equipment in the exchange was too old. it's the Whangaparaoa exchange.



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Ultimate Geek
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  Reply # 875081 10-Aug-2013 14:19
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And I forgot to add that YouTube performance is far better now also, I didn't realise how bad it was previously with Orcon.

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  Reply # 875095 10-Aug-2013 15:05
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  Reply # 875145 10-Aug-2013 17:26
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chevrolux: Yup very seldom does Telecom bugger up a change over. And normally the mistakes happen when the individual doesn't give correct details or does something stupid.

I think if you spoke to the right people you will find you can get caller ID. Will just need a change of EN perhaps. However, I am not aware of any areas that are still rocking the old NEAXs. Maybe there is though...
In any case there should be new EN's available for them to shift your number to.



Re NEAXs - Try Geraldine, South Canterbury!



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Ultimate Geek
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  Reply # 879164 15-Aug-2013 22:04
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michaelmurfy: Are you in a VDSL area? Might be worth checking it out if you are :) http://telecom.co.nz/vdsl


Nope, no VDSL for me and now sign of UFB any time soon.

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  Reply # 879250 16-Aug-2013 08:23
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CutCutCut: 

Nope, no VDSL for me and now sign of UFB any time soon.


I feel your pain! :)




My views are my own, and may not necessarily represent those of my employer.

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  Reply # 879275 16-Aug-2013 09:00
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cbrpilot:
CutCutCut: 

Nope, no VDSL for me and now sign of UFB any time soon.


I feel your pain! :)


Me too... :(

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