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Topic # 128689 20-Aug-2013 11:40
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Unusually for me, since I'm obviously a glass-half-full person, I'm going to grump here.

Over the last 6 weeks or so our broadband performance has started to suffer in peak hours. Off-peak it's fine - the line itself gets full-speed link up and down for DSL1 - and we get about 6.5Mb down and 760kb up. But starting around 8pm it plummets; the worst I recorded was 0.02Mb down and 0.05Mb up. Yes: literally slower downlink than dialup. Typically it drops to about 1.2Mb down without affecting uplink.

After a two week marathon of back and forth with Telecom retail and then Chorus, it has been admitted that the exchange could use a backhaul upgrade (although it is denied that the the backhaul is congested). However, and here comes the grump - nothing will be done until 2016 but in the meantime perhaps another service would be of more benefit to me.

No, another service will not be of more benefit to me, since we use the internet during peak hours to watch streaming TV. A mobile data service with a higher cost for lower data cap and more variable performance will not be especially useful for watching TV.

This is doubly annoying because I had inquired a while back as to whether or not the cabinet would ever be upgraded to ADSL 2/2+ (since I am easily close enough to benefit from such an upgrade) and was told that in the same timeframe as above I would be 'upgraded' to RBI 5Mbps - i.e., upgraded to a service that will be more expensive, with a smaller data cap, and worse performance than I was already getting.

So there you go, rant over - I'm not happy but the people that can do something about it don't officially care, and all my alternatives are worse than the current one.




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These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 881476 20-Aug-2013 11:40
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 881486 20-Aug-2013 11:46
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Hey Salty, you know how to get hold of me pl at telecom.co.nz. Email me with your details and I will ask.

If you're rural and not on the RBI then not much is going to happen, but I can ask the Chorus planner guys I know what the story is.

Somewhat suprised you didn't just ask me directly.. But meh :)



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  Reply # 881517 20-Aug-2013 12:37
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plambrechtsen: Hey Salty, you know how to get hold of me pl at telecom.co.nz. Email me with your details and I will ask.

If you're rural and not on the RBI then not much is going to happen, but I can ask the Chorus planner guys I know what the story is.

Somewhat suprised you didn't just ask me directly.. But meh :)


Well, I don't like to ask for favours for myself. :-) But since you're offering...




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These comments are my own and do not represent the opinions of 2degrees.


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