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Topic # 128832 25-Aug-2013 07:24
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Chorus guy came yesterday to install VDSL. He has placed the new jack point at the 1st jack point where the telephone line first comes in. Although this is not where I want it to be as I have a office (which does't currently have a jack point) where I need to have an jack point/ethernet connection.

He suggested I get a professional cable guy to come and sort it out. One other factor is that we are 700m from cabinet so he thought connection speed might be marginal hence placing it at the point of entry. He tested it and was getting 27 down and 10 up. My modem hasn't arrived yet so I am unable to test myself.

My question is - I thought the jack point was meant to go where you wanted it to go - are there limitations to this?  




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  Reply # 884099 25-Aug-2013 07:24
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 884813 26-Aug-2013 16:10
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I think that they tend to look for what's best for your connection (shortest cable possible) and also what is reasonable as far as accessible areas of the house. My computer room is upstairs but it would have meant drilling through the deck, the house cladding and cabling through crawl spaces and whatnot, so I opted for straight up through the living room floor behind a bookcase on top of which my modem now sits. The problem is they are installing a new jackpoint in a house which no longer has easy access to the insides of walls, ceiling cavities, etc, so I would expect that if your ideal connection requires running significant internal wiring, they would expect you to get a specialist in.

If your wireless signal is not strong enough to run the equipment in your office (assuming all are wireless capable) then your other options are ethernet over powerline adapters like these, which turn your powerpoint into an internet jackpoint by sending your signal over your internal power wiring: http://www.mightyape.co.nz/product/TP-Link-AV500-Mini-Powerline-Ethernet-Adapter-Starter-Kit-with-100Mbps-Fast-Ethernet/21208347/

Or you could go for this, which is apparently as good as having a cat5 cable run from your modem to your computer: http://www.gowifi.co.nz/client-adaptors-802.11/ubiquiti-airwire-5ghz-indoor-bridge-pair.html





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  Reply # 888779 3-Sep-2013 10:00
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littleheaven: I think that they tend to look for what's best for your connection (shortest cable possible) and also what is reasonable as far as accessible areas of the house. My computer room is upstairs but it would have meant drilling through the deck, the house cladding and cabling through crawl spaces and whatnot, so I opted for straight up through the living room floor behind a bookcase on top of which my modem now sits. The problem is they are installing a new jackpoint in a house which no longer has easy access to the insides of walls, ceiling cavities, etc, so I would expect that if your ideal connection requires running significant internal wiring, they would expect you to get a specialist in.

If your wireless signal is not strong enough to run the equipment in your office (assuming all are wireless capable) then your other options are ethernet over powerline adapters like these, which turn your powerpoint into an internet jackpoint by sending your signal over your internal power wiring: http://www.mightyape.co.nz/product/TP-Link-AV500-Mini-Powerline-Ethernet-Adapter-Starter-Kit-with-100Mbps-Fast-Ethernet/21208347/

Or you could go for this, which is apparently as good as having a cat5 cable run from your modem to your computer: http://www.gowifi.co.nz/client-adaptors-802.11/ubiquiti-airwire-5ghz-indoor-bridge-pair.html


Thanks - great advice - I went with the TP-Link-AV500 and it works great. Although ordering from Mighty Ape was a waste of time. The order sat doing nothing for three days. I then cancelled and ordered the TP-Link-AV500 with Ascent and received it the next day.




Amanon

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  Reply # 888784 3-Sep-2013 10:09
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Cool, glad you found a solution!




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  Reply # 888789 3-Sep-2013 10:13
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Dulouz:
littleheaven: I think that they tend to look for what's best for your connection (shortest cable possible) and also what is reasonable as far as accessible areas of the house. My computer room is upstairs but it would have meant drilling through the deck, the house cladding and cabling through crawl spaces and whatnot, so I opted for straight up through the living room floor behind a bookcase on top of which my modem now sits. The problem is they are installing a new jackpoint in a house which no longer has easy access to the insides of walls, ceiling cavities, etc, so I would expect that if your ideal connection requires running significant internal wiring, they would expect you to get a specialist in.

If your wireless signal is not strong enough to run the equipment in your office (assuming all are wireless capable) then your other options are ethernet over powerline adapters like these, which turn your powerpoint into an internet jackpoint by sending your signal over your internal power wiring: http://www.mightyape.co.nz/product/TP-Link-AV500-Mini-Powerline-Ethernet-Adapter-Starter-Kit-with-100Mbps-Fast-Ethernet/21208347/

Or you could go for this, which is apparently as good as having a cat5 cable run from your modem to your computer: http://www.gowifi.co.nz/client-adaptors-802.11/ubiquiti-airwire-5ghz-indoor-bridge-pair.html


Thanks - great advice - I went with the TP-Link-AV500 and it works great. Although ordering from Mighty Ape was a waste of time. The order sat doing nothing for three days. I then cancelled and ordered the TP-Link-AV500 with Ascent and received it the next day.


I think that was probably the best option to go for the Powerline / Ethernet over Power rather than trying to get them to move the jackpoint.

I agree with Littleheaven here. Often the Chorus techs will put it where you want them to put it (ie what works best for you) but if that is going to take a whole lot of time and make the job very mucky (which then they would have issues with getting signed off by their manager if they have cabling running outside the house or have interior cabling too not inside the wall cavity or need to break into Jib etc) then they would opt for the best performance wise place.

Worth talking with when the Chorus tech is onsite and standing your ground "yeah I am ok with it looking like crap inside my house, I just want it here" or "ok, it makes sense to have the VDSL near the ETP of the house and I will just use Powerline or a long CAT5e and run the network inside the house myself". In many respects its up to you to negotiate with the Chorus tech while they are onsite, and not all tech's were created equal so some will do a better job and be more flexible than others.

Glad you're now sorted though :)



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Reply # 888794 3-Sep-2013 10:22
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My next challenge is to pass cable through the historic and disused in-built vacuum cleaner system. There are outlets all over the show.




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  Reply # 888972 3-Sep-2013 14:02
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Oooh, those jobs suck!! (Sorry, couldn't help myself).

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  Reply # 888974 3-Sep-2013 14:04
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How about sucking your cables through a la the UFB fibre blowing method? Tie a big parachute to the cable and suck like hell.

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  Reply # 889094 3-Sep-2013 16:33
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IMO it is unreasonable to expect chorus to install a new jack location as part of the install for VDSL.




Richard rich.ms

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  Reply # 889128 3-Sep-2013 17:39
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richms: IMO it is unreasonable to expect chorus to install a new jack location as part of the install for VDSL.

The ISP might be picking up the bill, if your going for a term contract, but isn't installing a DSL specific jackpoint part of what the bill is for?

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  Reply # 889315 3-Sep-2013 22:34
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Yes a specific DSL jackpoint at the location of an existing phone socket, not a whole new location with no cable to it installed already.




Richard rich.ms

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  Reply # 889350 4-Sep-2013 00:06
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I got a jackpoint in a brand new location, but that's because it was the easiest place to run the VDSL wire to - straight up through the floor. To cable to an existing jackpoint location would have involved going through areas that were only accessible when the walls were not gibbed. VDSL is an entirely new wire attached to your incoming connection, where it enters your property (or at least, mine was) so unless your existing jackpoint is easily reached by a new cable, your VDSL line will have to go elsewhere - the Chorus guy tried to make it in the most convenient place for me out of the areas he could easily get to. They're not going to create a whole new wiring setup through your house.




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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