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810 posts

Ultimate Geek
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  # 892801 10-Sep-2013 16:01
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I saw that. My advice, set a far away date; no sign of my first sim yet and it's supposed to change over tonight.

674 posts

Ultimate Geek


  # 892834 10-Sep-2013 17:06
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Got my telecom on friday, switchover happened yesterday. Put the new sim in and the $60 was sitting there waiting for me. All is well and I am enjoying my new service!




Morgan French-Stagg

 

morgan.french.net.nz

 

 


 
 
 
 


186 posts

Master Geek

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  # 892847 10-Sep-2013 17:51
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PaulBags: I saw that. My advice, set a far away date; no sign of my first sim yet and it's supposed to change over tonight.


I find Telecom usually use Courier Post and dispatch on an overnight service the working day following when I order, might pay to follow up with them by asking for a tracking number and track the item if it's been longer than a couple of working days.

810 posts

Ultimate Geek
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  # 892858 10-Sep-2013 18:16
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tritex:
PaulBags: I saw that. My advice, set a far away date; no sign of my first sim yet and it's supposed to change over tonight.


I find Telecom usually use Courier Post and dispatch on an overnight service the working day following when I order, might pay to follow up with them by asking for a tracking number and track the item if it's been longer than a couple of working days.

I'll give them 5 working days, that's the timeframe they give. Strange though that 5 working days is the upper limit of the range they give, but they set changeover to happen before that. Especially given you can call up to changeover earlier.

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  # 892863 10-Sep-2013 18:32
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PaulBags:
tritex:
PaulBags: I saw that. My advice, set a far away date; no sign of my first sim yet and it's supposed to change over tonight.


I find Telecom usually use Courier Post and dispatch on an overnight service the working day following when I order, might pay to follow up with them by asking for a tracking number and track the item if it's been longer than a couple of working days.

I'll give them 5 working days, that's the timeframe they give. Strange though that 5 working days is the upper limit of the range they give, but they set changeover to happen before that. Especially given you can call up to changeover earlier.


You can change it to a later day too by calling 0800 55 00 45 and pushing the appropriate options all using the IVR systems.
When I did it I had to call from the number that was been ported before the system would recognise it and allow me to make the change.


485 posts

Ultimate Geek
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  # 892865 10-Sep-2013 18:36
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are we on any kind of contract when we switch?

I dont plan to, but if i dont get as good coverage as vodafone where i live, can i switch back?


4025 posts

Uber Geek

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  # 892908 10-Sep-2013 20:30
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ushare: are we on any kind of contract when we switch?

I dont plan to, but if i dont get as good coverage as vodafone where i live, can i switch back?


No
Yes


Its prepaid, no obligations, port your number around as much as you wish to whoever gives you the best service/deal.

 
 
 
 


810 posts

Ultimate Geek
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  # 903240 26-Sep-2013 18:27
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My main number changed over tonight. I signed up online so I could set up the packs I plan to use, but I'm getting a system unavailable error. I can log on to the account for the other number I got, so I assume it's not the system but an account issue. The number was telecom, ported to 2d, and now back again. Probably shares some account details with my second number.

I really can't be bothered ringing *123 at the moment, I'm generally pretty uncomfortable ringing anyone I don't know let alone a call centre. Is this something that might resolve itself? Or is there something I can do to help resolve it e.g. use some account money, by sending a txt or something? Or, perhaps a passing telecom staff member could send me a PM?

Axe

49 posts

Geek


  # 903294 26-Sep-2013 19:51
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PaulBags: My main number changed over tonight. I signed up online so I could set up the packs I plan to use, but I'm getting a system unavailable error. I can log on to the account for the other number I got, so I assume it's not the system but an account issue. The number was telecom, ported to 2d, and now back again. Probably shares some account details with my second number.

I really can't be bothered ringing *123 at the moment, I'm generally pretty uncomfortable ringing anyone I don't know let alone a call centre. Is this something that might resolve itself? Or is there something I can do to help resolve it e.g. use some account money, by sending a txt or something? Or, perhaps a passing telecom staff member could send me a PM?


Mine did the same thing in the first day but it seemed to resolve by itself. Try logging in using data, or perhaps on a computer. If the problem persists I'd try get in touch with a telecom member, but I'd be giving it another day if it was me.

810 posts

Ultimate Geek
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  # 903324 26-Sep-2013 20:41
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Whoops didn't explain myself too well, I've tried logging on with mobile data and via my desktop. I assume we're still talking about the same error, good to know yours resolved itself.

[edit]Thought I'd try sending a txt, see if using the number could kick it into gear. No such luck.

810 posts

Ultimate Geek
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  # 903432 27-Sep-2013 00:05
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Decided to use *333 to set up packs. Apparently they don't get applied straight away, with timing being a vague "we'll txt you when it's good to go". Basically I can't use my phone until telecoms systems pull finger, systems which from a customers point of view have no logical reason not to be more or less instant. At this point I don't think I trust telecom, I'll be checking my balances and pack status every few hours to make sure they arn't screwing me over on casual rates. Wheee, the nightmare begins...

22595 posts

Uber Geek

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  # 903730 27-Sep-2013 13:39
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It has always been virtually instant when I have added or removed packs.




Richard rich.ms

810 posts

Ultimate Geek
Inactive user


  # 903870 27-Sep-2013 17:04
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Everything came through fine about 10min to 9am this morning.

Oh and earlier in the thread when I talked about it taking quite awhile for my sims to turn up? Forgot to mention, but it was all courier posts fault. They were refusing to deliver because of roadworks, and telling no-one. Could have sorted it out earlier if telecom had given me the tracking number up front for me to check, but oh well.

Pretty happy with the new service so far :).

799 posts

Ultimate Geek


  # 909251 7-Oct-2013 11:54
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Has this been extended? I see the terms now talk about wifi oddly..



$60 free credit when you switch - Terms and conditions

Telecom terms, conditions and charges apply. $60 credit offer is available to non Telecom WiFi users who registered for WiFi before 14 October 2013 and port their number online from another mobile provider.
Offer available from 7 October to 6 December 2013 or while promotional SIMs last.
Limit of 3 SIMs per delivery address.



I want to put my parents numbers across, but if this now applies to just data customers I guess I can't use it to put them on a smart 19 plan etc?

1 post

Wannabe Geek


# 909300 7-Oct-2013 13:05
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Yes it looks like this deal has been extended, but with new conditions from m 7 October to 6 December 2013..
The new conditions may have been set up to ensure new customers set up a prepaid value pack straight away after they receive the sim card, instead of sitting on the $60 credit that has come with the new sim card - Note the following terms which means you can still sign up to a prepaid pack and receive the $60 credit  :

 

"FREE WiFi with Ultra Mobile

 

Want WiFi? You got it. Your Ultra Mobile lets Telecom Mobile Pay Monthly and $19 and $29 Prepaid Value customers tap into 1GB of FREE WiFi a day at hotspots all around New Zealand. In fact it’s pumping out 700 hotspots across the country."

 


loceff13: Has this been extended? I see the terms now talk about wifi oddly..



$60 free credit when you switch - Terms and conditions

Telecom terms, conditions and charges apply. $60 credit offer is available to non Telecom WiFi users who registered for WiFi before 14 October 2013 and port their number online from another mobile provider.
Offer available from 7 October to 6 December 2013 or while promotional SIMs last.
Limit of 3 SIMs per delivery address.



I want to put my parents numbers across, but if this now applies to just data customers I guess I can't use it to put them on a smart 19 plan etc?

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