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342 posts

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  # 913689 11-Oct-2013 14:27
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plambrechtsen: It's currently in testing but nothing I can talk about official launch dates


Are you able to say whether it might be a matter of weeks/months/years? Or is it still an unknown?

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  # 913692 11-Oct-2013 14:36
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shermanp: FiShYmAn:

I have no issues with PrimoWireless as such, but for higher usage customers especially the price is too high compared to the likes of Snap! and Orcon, who both offer UFB in New Plymouth.

If the price difference was within $10-$20/month of the competition, I would very seriously consider PrimoWireless. However, the price difference is $60+/month is just too much to ignore.


Now, if I never decided to move out to Tarata, or similar location, you guys would be the first people I'd call. I have a work colleague who lives in Tarata, who moved from Satellite to PrimoWireless Wireless service, and he can't sing your praises loud enough!


Thats great about your work mate, its how we started, trying to help the people of Taranaki that were unable to get connected, but unfortunately its just the way it is with fibre, our overheads, transit costs, UFF costs, etc are too much to be able to offer cut prices deals like the other national carriers are offering, they have thousands of customers NZ wide to back their networks and they can manage high data plans easily, even if they only made $5 per connection and had 10000 connections they still pull in more than we could ever dream off, they are capturing the entire NZ market rather than supporting one single province which is what we are doing.

Also in all honestly the plans are more designed and aimed at business customers, we do welcome residential users obviously but the plans are aimed at businesses, of the 50 odd UFB connections we have done so far over the last few months only 2 of them are residential users (one being a home business).

Perhaps if you really want to get on fibre then we can work you out some sort of naked UFB deal offlist, feel free to PM me.




PrimoWireless - Connecting Taranaki
www.primowireless.co.nz


 
 
 
 


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Spark NZ

  # 913693 11-Oct-2013 14:39
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Like Peter says, launch dates are commercially sensitive, so I can't give you a date.

Suffice to say though I don't think it's years away as another poster suggested.

I would, however, encourage you to register your interest on the Telecom website. You can find the link if you check availability and it will be in the Ultra Fibre section ("Register for updates"). When we are ready for external pilot in each new UFB area we bring online, we do source trialists from those lists. Being on the list doesn't guarantee you that we'll pick you as a trialist, but not being on it pretty much guarantees that we won't!




My views are my own, and may not necessarily represent those of my employer.




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  # 913695 11-Oct-2013 14:49
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cbrpilot: Like Peter says, launch dates are commercially sensitive, so I can't give you a date.

Suffice to say though I don't think it's years away as another poster suggested.

I would, however, encourage you to register your interest on the Telecom website. You can find the link if you check availability and it will be in the Ultra Fibre section ("Register for updates"). When we are ready for external pilot in each new UFB area we bring online, we do source trialists from those lists. Being on the list doesn't guarantee you that we'll pick you as a trialist, but not being on it pretty much guarantees that we won't!


Thank you for that.

It will be a matter of waiting, and looking at all the options at this point.



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Ultimate Geek

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  # 913704 11-Oct-2013 15:10
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FiShYmAn:
shermanp: FiShYmAn:

I have no issues with PrimoWireless as such, but for higher usage customers especially the price is too high compared to the likes of Snap! and Orcon, who both offer UFB in New Plymouth.

If the price difference was within $10-$20/month of the competition, I would very seriously consider PrimoWireless. However, the price difference is $60+/month is just too much to ignore.


Now, if I never decided to move out to Tarata, or similar location, you guys would be the first people I'd call. I have a work colleague who lives in Tarata, who moved from Satellite to PrimoWireless Wireless service, and he can't sing your praises loud enough!


Thats great about your work mate, its how we started, trying to help the people of Taranaki that were unable to get connected, but unfortunately its just the way it is with fibre, our overheads, transit costs, UFF costs, etc are too much to be able to offer cut prices deals like the other national carriers are offering, they have thousands of customers NZ wide to back their networks and they can manage high data plans easily, even if they only made $5 per connection and had 10000 connections they still pull in more than we could ever dream off, they are capturing the entire NZ market rather than supporting one single province which is what we are doing.

Also in all honestly the plans are more designed and aimed at business customers, we do welcome residential users obviously but the plans are aimed at businesses, of the 50 odd UFB connections we have done so far over the last few months only 2 of them are residential users (one being a home business).

Perhaps if you really want to get on fibre then we can work you out some sort of naked UFB deal offlist, feel free to PM me.


PM sent

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  # 913712 11-Oct-2013 15:38
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FiShYmAn:
Inphinity:
FiShYmAn: I own PrimoWireless is there any specific reason you say the price is OUCH? We did alot of market reseach and for what we offer the pricing is very realistic and we have connected over 50 happy customers already in the NP, Bell Block and Hawera areas.


Just from checking your website, your 100/50 plan with 500GB data is $299/month ($314 once you add in a VOIP line), with $199 install on 12 month contract (free on 24 month). Telecom's 100/50 plan with 500GB data and a home line is $159/month, and free install on 12 month contract. Your overage charge is $1/GB. Telecom's is $0.50/GB. Your tech support is 9- 5 monday to friday, Telecom's is 24/7.

Now, that isn't necessarily all bad, if there are advantages to justify the cost. The website doesn't make it clear. Or perhaps I'm completely misreading the pricing on your site.

So, can you please advise what the benefits are for paying twice the price, or explain how I've mis-read the pricing?


There is also more simple differences like we obviously can do VoIP which you pointed out, Telecom cant - you have to retain the copper line at an extra cost I presume or get rid of it altogether. All our fibre plans come with a static IP address, Telecom make no mention of this and it would likely cost more as they usually charge for static IP's on all their other plans at a cost of about $20 per month, and god forbid if you are sharing your non static IP with other natted customers which some other ISP's do as well. The routers we provide are a decent model with a 1 Watt 802.11n wireless interface for better coverage and penetration, we all know how bad the generic Telecom routers can be, granted they are alot better these days but the old DLINKS and thompsons they used to provide did not cut the mustard, with speeds of 100mbit you want decent wireless to utilize this speed.


Just a heads up, I haven't trashed your provider in the past it would be nice if you could afford the same courtesy even if we are the largest fixed telco.

Few points to correct with Telecom.
- depending on your plan you can get a static IP or not, not 100% sure of the detail but I think if you are over the $100 plan you get a free static IP if you want it.
- Telecom doesn't use any carrier grade nat so you will always get a real IP and it's a fully dynamic IP not sticky like current DSL so you will get a new IP each time you reboot your modem.
- The wifi access point provided is a pretty good one, comes with a 1gb port and 3 100MB ports plus N wireless from memory, the colleagues I have on it don't complain about poor wifi coverage.


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  # 913718 11-Oct-2013 15:47
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plambrechtsen:
FiShYmAn:
Inphinity:
FiShYmAn: I own PrimoWireless is there any specific reason you say the price is OUCH? We did alot of market reseach and for what we offer the pricing is very realistic and we have connected over 50 happy customers already in the NP, Bell Block and Hawera areas.


Just from checking your website, your 100/50 plan with 500GB data is $299/month ($314 once you add in a VOIP line), with $199 install on 12 month contract (free on 24 month). Telecom's 100/50 plan with 500GB data and a home line is $159/month, and free install on 12 month contract. Your overage charge is $1/GB. Telecom's is $0.50/GB. Your tech support is 9- 5 monday to friday, Telecom's is 24/7.

Now, that isn't necessarily all bad, if there are advantages to justify the cost. The website doesn't make it clear. Or perhaps I'm completely misreading the pricing on your site.

So, can you please advise what the benefits are for paying twice the price, or explain how I've mis-read the pricing?


There is also more simple differences like we obviously can do VoIP which you pointed out, Telecom cant - you have to retain the copper line at an extra cost I presume or get rid of it altogether. All our fibre plans come with a static IP address, Telecom make no mention of this and it would likely cost more as they usually charge for static IP's on all their other plans at a cost of about $20 per month, and god forbid if you are sharing your non static IP with other natted customers which some other ISP's do as well. The routers we provide are a decent model with a 1 Watt 802.11n wireless interface for better coverage and penetration, we all know how bad the generic Telecom routers can be, granted they are alot better these days but the old DLINKS and thompsons they used to provide did not cut the mustard, with speeds of 100mbit you want decent wireless to utilize this speed.


Just a heads up, I haven't trashed your provider in the past it would be nice if you could afford the same courtesy even if we are the largest fixed telco.

Few points to correct with Telecom.
- depending on your plan you can get a static IP or not, not 100% sure of the detail but I think if you are over the $100 plan you get a free static IP if you want it.
- Telecom doesn't use any carrier grade nat so you will always get a real IP and it's a fully dynamic IP not sticky like current DSL so you will get a new IP each time you reboot your modem.
- The wifi access point provided is a pretty good one, comes with a 1gb port and 3 100MB ports plus N wireless from memory, the colleagues I have on it don't complain about poor wifi coverage.



Not sure where you are coming from or why you feel you have to be protective, I wasn't bashing or trashing any ISP, I simply stated things I knew what happened out in the Market, in fact Telecom and us have a good working relationship so I would be stupid to do anything to hurt that........
- Most users/plans I have come across on Telecom have been charged for a ststic IP address, and when I worked for Xtra we used to advise people they cost $20, I have seen nothing that would show different to this being correct and as you said you are not 100%.
- I didn't say Telecom did carrier grade NAT, I said god forbid if you went with an ISP that did do it.
- I also said that granted the routers these days are a lot better, I haven't used any personally but I would hope they were better than what the Dlinks and Thompsons used to be like.




PrimoWireless - Connecting Taranaki
www.primowireless.co.nz


 
 
 
 


222 posts

Master Geek

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  # 913775 11-Oct-2013 17:45
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FiShYmAn:
plambrechtsen:
FiShYmAn:
Inphinity:
FiShYmAn: I own PrimoWireless is there any specific reason you say the price is OUCH? We did alot of market reseach and for what we offer the pricing is very realistic and we have connected over 50 happy customers already in the NP, Bell Block and Hawera areas.


Just from checking your website, your 100/50 plan with 500GB data is $299/month ($314 once you add in a VOIP line), with $199 install on 12 month contract (free on 24 month). Telecom's 100/50 plan with 500GB data and a home line is $159/month, and free install on 12 month contract. Your overage charge is $1/GB. Telecom's is $0.50/GB. Your tech support is 9- 5 monday to friday, Telecom's is 24/7.

Now, that isn't necessarily all bad, if there are advantages to justify the cost. The website doesn't make it clear. Or perhaps I'm completely misreading the pricing on your site.

So, can you please advise what the benefits are for paying twice the price, or explain how I've mis-read the pricing?


There is also more simple differences like we obviously can do VoIP which you pointed out, Telecom cant - you have to retain the copper line at an extra cost I presume or get rid of it altogether. All our fibre plans come with a static IP address, Telecom make no mention of this and it would likely cost more as they usually charge for static IP's on all their other plans at a cost of about $20 per month, and god forbid if you are sharing your non static IP with other natted customers which some other ISP's do as well. The routers we provide are a decent model with a 1 Watt 802.11n wireless interface for better coverage and penetration, we all know how bad the generic Telecom routers can be, granted they are alot better these days but the old DLINKS and thompsons they used to provide did not cut the mustard, with speeds of 100mbit you want decent wireless to utilize this speed.


Just a heads up, I haven't trashed your provider in the past it would be nice if you could afford the same courtesy even if we are the largest fixed telco.

Few points to correct with Telecom.
- depending on your plan you can get a static IP or not, not 100% sure of the detail but I think if you are over the $100 plan you get a free static IP if you want it.
- Telecom doesn't use any carrier grade nat so you will always get a real IP and it's a fully dynamic IP not sticky like current DSL so you will get a new IP each time you reboot your modem.
- The wifi access point provided is a pretty good one, comes with a 1gb port and 3 100MB ports plus N wireless from memory, the colleagues I have on it don't complain about poor wifi coverage.



Not sure where you are coming from or why you feel you have to be protective, I wasn't bashing or trashing any ISP, I simply stated things I knew what happened out in the Market, in fact Telecom and us have a good working relationship so I would be stupid to do anything to hurt that........
- Most users/plans I have come across on Telecom have been charged for a ststic IP address, and when I worked for Xtra we used to advise people they cost $20, I have seen nothing that would show different to this being correct and as you said you are not 100%.
- I didn't say Telecom did carrier grade NAT, I said god forbid if you went with an ISP that did do it.
- I also said that granted the routers these days are a lot better, I haven't used any personally but I would hope they were better than what the Dlinks and Thompsons used to be like.


The 150 GB and 500 GB plans come with free static IPs. I am 100% sure of this.


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Full Flavour

  # 913812 11-Oct-2013 18:56
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FiShYmAn: There are many things that make our pricing more than Telecoms, for example the cost of transit into Taranaki being one of them, we cant just connect into APE or WIX and supply customers, then there is the costs of the UFF network being another, linking the UFF network to our network, and we aren't obviously a national company with hundreds of thousands of customers to balance the load out so we cant be offering over subscribed connections to people such as the national carriers do.


I'd love to sit down and compare notes one day.

From what I understand, assuming you buy transit in Auckland and have separate layer2 from Auckland to Taranaki, the costs of doing UFB in Tauranga are identical to Taranaki.

Yet most ISPs in Tauranga are able to meet the market?

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  # 913817 11-Oct-2013 19:13

Orcon ufb $99/unlimited, am I missing something?

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Master Geek

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  # 913819 11-Oct-2013 19:16
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OP has his answer I don't think we need to start comparing providers, each provider has their benefits ^_^

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Master Geek

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  # 913860 11-Oct-2013 20:34
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myfullflavour:
FiShYmAn: There are many things that make our pricing more than Telecoms, for example the cost of transit into Taranaki being one of them, we cant just connect into APE or WIX and supply customers, then there is the costs of the UFF network being another, linking the UFF network to our network, and we aren't obviously a national company with hundreds of thousands of customers to balance the load out so we cant be offering over subscribed connections to people such as the national carriers do.


I'd love to sit down and compare notes one day.

From what I understand, assuming you buy transit in Auckland and have separate layer2 from Auckland to Taranaki, the costs of doing UFB in Tauranga are identical to Taranaki.

Yet most ISPs in Tauranga are able to meet the market?


No we don't buy transit direct in Auckland, it would be great if we did, and would likely make things alot better for us but we arent in a situation to make that work currently, so no point assuming anything, not to mention I don't need to discuss that sort of stuff on a public forum.




PrimoWireless - Connecting Taranaki
www.primowireless.co.nz


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Master Geek

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PrimoWireless Ltd
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  # 913861 11-Oct-2013 20:35
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Yyrael: OP has his answer I don't think we need to start comparing providers, each provider has their benefits ^_^


Correct - he has had his answer from Telecom, and he has also messaged me directly to discuss further so I think we can close the thread now.




PrimoWireless - Connecting Taranaki
www.primowireless.co.nz


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Uber Geek

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  # 914101 12-Oct-2013 14:03
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I would say go with snap if you can, free data from 1am to 7am and + $5 unlimited youtube

Look at how many times Snap has won ISP of the Year in NZ.

An no need to close the thread just yet.

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  # 914746 14-Oct-2013 12:38
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The bottom lining question here is which do you value more; the ISP you're with or the internet technology you use?

If you favour Telecom more than you'd like to have fibre then play the waiting game; you never know it may be a month before you can get connected or it could be 2 years.

If you're like me and just want Fibre regardless of the minor implications then I'd suggest going with Snap/Orcon and getting reasonably priced fibre now.

GL with finding your answer!

-Aidan.

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