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  Reply # 915594 15-Oct-2013 17:07
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You need a username or password if you're connecting from the Telecom network.



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  Reply # 915598 15-Oct-2013 17:13
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I have got it partly solved after speaking to their faults team. One problem is that telecom have recently made changes to their login pages, so with the bookmark I had, their system was redirecting me to a portal that was wrong. It automatically logged me in to view all the  account details, but the top up page didn't detect that I was on 3G, to automatically log me in. Still not sure why it didn't work, but it doesn't.

The URL was different to the one the tech was trying. The version of the page I am now using does let me top up. It is a mobile web page interface, rather than a full web page interface. I still can't login via the telecom website, but I was told I may have to contact 123 to set up a new account for that, and that for prepay users it can be a bit hit and miss as to how well it works. Also can't use the mobile app, as the tech was saying it was still new, and you needed txt capability for that to register for it. But hopefully eventually it will work for prepay ipad users.

 
 
 
 


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  Reply # 915654 15-Oct-2013 18:50
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Login to http://www.telecom.co.nz/ytmobile over 3g and click on the change password button up the top right.

Then after you have set your password login using that into the Telecom mobile app. As they use the same password.

If you still can't figure it out message me your mobile number and sim puk and the password you want and I will set it.



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  Reply # 915657 15-Oct-2013 18:56
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plambrechtsen: Login to http://www.telecom.co.nz/ytmobile over 3g and click on the change password button up the top right.

Then after you have set your password login using that into the Telecom mobile app. As they use the same password.

If you still can't figure it out message me your mobile number and sim puk and the password you want and I will set it.


Thanks that worked :)

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  Reply # 915692 15-Oct-2013 20:13
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mattwnz:
plambrechtsen: Login to http://www.telecom.co.nz/ytmobile over 3g and click on the change password button up the top right.

Then after you have set your password login using that into the Telecom mobile app. As they use the same password.

If you still can't figure it out message me your mobile number and sim puk and the password you want and I will set it.


Thanks that worked :)


Sweet. Glad you're sorted. :)

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  Reply # 915699 15-Oct-2013 20:21
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mattwnz:
plambrechtsen: Login to http://www.telecom.co.nz/ytmobile over 3g and click on the change password button up the top right.

Then after you have set your password login using that into the Telecom mobile app. As they use the same password.

If you still can't figure it out message me your mobile number and sim puk and the password you want and I will set it.


Thanks that worked :)


Same here - thanks from me too.

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  Reply # 915708 15-Oct-2013 20:39
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Boom two punters sorted out in one hit.

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  Reply # 916923 18-Oct-2013 10:41
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mattwnz:
They said I would need a telecom phone to put the sim into, so I could receive the text messages. I just wonder why this couldn't be emailed instead. 


I guess that would be because an email address isn't "hard set" to the phone itself, so it would be a security issue. Texting is the only way they can send a message that definitley, 100%, confirms that it was received and then authorised by the person that has that mobile number.

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  Reply # 916927 18-Oct-2013 10:51
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steve98:
mattwnz:
They said I would need a telecom phone to put the sim into, so I could receive the text messages. I just wonder why this couldn't be emailed instead. 


I guess that would be because an email address isn't "hard set" to the phone itself, so it would be a security issue. Texting is the only way they can send a message that definitley, 100%, confirms that it was received and then authorised by the person that has that mobile number.


That is indeed the problem, the only way to know who you are is to send your phone a SMS message. It's been talked about extensively about the different ways this could be achieved and there is no single simple answer for it.

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  Reply # 916936 18-Oct-2013 11:07
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That is a tough one. How do Voda or 2degrees do it? Do they have the same issues?

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  Reply # 916976 18-Oct-2013 12:08
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Is there no way they could use a Stk menu to issue a new password?




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  Reply # 916985 18-Oct-2013 12:17
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richms: Is there no way they could use a Stk menu to issue a new password?


Hmm yes seems that is possible. Ugly but functional:

YouTube clip here

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