Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 


48 posts

Geek


  # 921142 24-Oct-2013 19:01
Send private message

surfisup1000: I just went through the rigorous helpdesk procedure , firstly with telecom, then apple, then back to telecom and finally got through to someone who knows what is happening.

Telecom are aware of the issue and they have network people investigating. They think it might be related to ported numbers and the device is not communicating to the apple server.

And, hopefully the issue is fixed sooner rather than later (in their words) . .. they will send me an sms with details at a later time.


Great to hear you got a good response with some good information. Let us know if you get more information from TNZ.

140 posts

Master Geek


  # 921927 26-Oct-2013 08:54
Send private message

iMessage/Facetime activates via an Activation SMS.
It's a 2 way handshake where a request SMS is sent to the iMessage servers, and an activation response sent back to the device.

Part of the carrier bundle determines where the SMS is sent to and should include an entry similar to this:
<key>PhoneNumberRegistrationGatewayAddress</key>
<string>+447786205094</string>

Since its getting to the 'Awaiting activation' instead of hitting an error straight away, that would indicate the request has been sent, but no response has been sent back to the device.

It would be interesting to see what else is being sent to the gateway, to see what verification is done on Apples side. It could be an authorisation issue on their end specific to the IMSI where its expecting one carrier but receives another, or if its authorising fine, but the message is not being routed back to the ported number for some reason.

 
 
 
 


4399 posts

Uber Geek


  # 921999 26-Oct-2013 12:02
Send private message

OK, I just had a call from telecom, and, my phone is now activating on imessage just fine.

So is my partners (which wasn't before), so maybe it is fixed for everyone.

The Telecom engineer said they think the problem is with apples systems and it is not related to ported numbers.

Interesting though that apple only went so far to say it was an issue with telecom. I guess it may just be easier to track from telecoms side.

He was going to give me another call to give the final reason -- sounds like they are still not 100% sure.




323 posts

Ultimate Geek

Trusted
Spark NZ

  # 922000 26-Oct-2013 12:02
Send private message

Hi we've looked into the SMS routing. Please try reactivating your iMessage if not already working.



48 posts

Geek


  # 922007 26-Oct-2013 12:21
Send private message

Just checked and iMessage and FaceTime all activated and working for me as well.

Looks like it's fixed!

35 posts

Geek


  # 922026 26-Oct-2013 12:51
Send private message

Fantastic - sincere thanks for the quick investigation and response, Telecom.  Now works for me too.



48 posts

Geek


  # 922031 26-Oct-2013 13:15
Send private message

WH0A: Fantastic - sincere thanks for the quick investigation and response, Telecom.  Now works for me too.


Yes, great response and help from Telecom... Shows the value of GZ to get to the source of a problem.

 
 
 
 


283 posts

Ultimate Geek


  # 922083 26-Oct-2013 15:19
Send private message

Working here too! Thanks heaps!


1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.