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193 posts

Master Geek
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Topic # 133720 31-Oct-2013 17:26
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Is anyone else experiencing Delayed Voice mail notifications? we have a number of users who are experiencing this both android and iphone users. Delays are 10 mins - 3 hours. We also have some users who get the voice mail notifications instantly everytime




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19282 posts

Uber Geek
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  Reply # 924927 31-Oct-2013 17:29
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have you noted examples?



193 posts

Master Geek
+1 received by user: 6


  Reply # 924941 31-Oct-2013 17:49
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I have only been able to do detailed testing on android phones as don't have an iphone - but our Iphone users report same problem

Examples tested on my phone S2 Galaxy (yes phone has been rebooted) - but similar is seen on other phones.

VM left 8:33am txt received 10:27am
VM left 13:32 txt received 16:48
VM left 13:37 txt received 16:49
VM left 13:44 txt received 16:49
3 other voice mails left approx 5pm still with no txt received







 
 
 
 




193 posts

Master Geek
+1 received by user: 6


  Reply # 924943 31-Oct-2013 17:51
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normal txts and calls seem to have worked fine (for me) with no delays during this time. Other users have reported calls going to voicemail without phone ringing but I have been unable to verify or replicate



19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 924946 31-Oct-2013 17:59
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Now log with Telecom help desk with the mobile number, Can't see the issue been handset related if you can replicate it easy



193 posts

Master Geek
+1 received by user: 6


  Reply # 925108 31-Oct-2013 21:01
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I have logged on with telecom/ geni managed. after 20 mins on hold. problem still happening now.
was on hold while posting earlier posts
so we will see what happens.



193 posts

Master Geek
+1 received by user: 6


  Reply # 925781 1-Nov-2013 15:22
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Turns out telecom had a fault with 1 of their voice mail servers and everyone on that server was having problems and everyone on their other servers were fine
Which explains why we had 10+ people with the problem and 3+ people who were fine

I believe this was fixed around 2pm today

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