Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




701 posts

Ultimate Geek
+1 received by user: 72

Trusted

# 135151 15-Nov-2013 22:05
Send private message

Hi guys I wonder if someone can help me on this one. I am on the 150 gb plan with telecom as it suits my needs. I normally use around 100-110 GB every month with my usage. However for the last 2 months since I switched to VDSL my data usage has gone up and I haven't done anything differently. I used to watch isky on the ADSL however I haven't even done that and 20 days into the month I have already used 150 GB. I have no torrents absolutely nothing and the usage for the last 2 years or so has been consistent barring these last 2 months.

The response from telecom is quiet unsatisfactory. In my 8 phone calls I have had with them so far I have mentioned that the modem seems to be the issue as that is the only thing that is different. The first rep suggested since it is VDSL it is faster and hence consumes more data. I am surprised with that logic. The last conversation I had with them I was asked to keep the modem off overnight which I did (it was anyways on dial up speed). They did agree to unthrottle my speed for this month and that took effect overnight. So I come home today in the evening and switch the modem on and use the net. All I have done is surf sites like herald, stuff, etc and my usage for today is already close to 2GB. It just doesn't make sense. I am using a macbook air and the only other thing that is connected to this or was connected is my iPad and I have even turned the wifi off on that one since yesterday. I haven't even turned on the wifi on my note 3 to avoid any data and eliminate all possibilities. 

I use a macbook air. I have literally given up explaining this any further to telecom and I hope someone can help me what the real issue could be
Thanks and Regards






Sid

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5647 posts

Uber Geek
+1 received by user: 262

Trusted
Geekzone
Lifetime subscriber

  # 934665 15-Nov-2013 22:05
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  # 934700 15-Nov-2013 23:05
Send private message

What modem are you using? Have you bridged it to another router? As I have heard some non telecom supplied router getting hacked and hijacked.

Can talk with the billing folks to get a more detailed breakdown of usage based on hour.

 
 
 
 




701 posts

Ultimate Geek
+1 received by user: 72

Trusted

  # 934701 15-Nov-2013 23:07
Send private message

plambrechtsen: What modem are you using? Have you bridged it to another router? As I have heard some non telecom supplied router getting hacked and hijacked.

Can talk with the billing folks to get a more detailed breakdown of usage based on hour.


It is a telecom supplied modem which came with VDSL sign up. It is not bridged to another router. They sent me a report and it is showing usage at times when no one is home or sometimes at late night.




Sid

6434 posts

Uber Geek
+1 received by user: 1571


  # 934703 15-Nov-2013 23:15
One person supports this post
Send private message

Do you have anything like iCloud running, or photo stream? That could easily account for the extra data usage so nice the upload speed is so much faster in vdsl you can chew through data backing stuff up much faster

Or really anything that uses upload. This would include Dropbox, spotify, etc etc



701 posts

Ultimate Geek
+1 received by user: 72

Trusted

  # 934704 15-Nov-2013 23:18
Send private message

NonprayingMantis: Do you have anything like iCloud running, or photo stream? That could easily account for the extra data usage so nice the upload speed is so much faster in vdsl you can chew through data backing stuff up much faster

Or really anything that uses upload. This would include Dropbox, spotify, etc etc


I have photo stream however very little streaming done in the last month and in fact I haven't even used apple tv (totally disconnected) in the last month. This is where the extra 40-50 GB usage really confuses me 




Sid

463 posts

Ultimate Geek
+1 received by user: 131


  # 934712 16-Nov-2013 00:10
One person supports this post
Send private message

Keep in mind streaming sites like youtube will detect the extra bandwidth and serve up higher quality streams.  So you might be watching the same number of videos but consuming more data.

3277 posts

Uber Geek
+1 received by user: 979

Trusted

  # 934714 16-Nov-2013 00:23
Send private message

By your description it sounds like you barely use the net, but 100-110GB seems quite high for adsl. What sort of things were you using it for on adsl? Anybody else use it?



701 posts

Ultimate Geek
+1 received by user: 72

Trusted

  # 934716 16-Nov-2013 00:27
Send private message

sidefx: By your description it sounds like you barely use the net, but 100-110GB seems quite high for adsl. What sort of things were you using it for on adsl? Anybody else use it?


was watching a lot of live isky at my previous place which I dont do now and you tube. 100-110 gb was the extreme. Now no isky no apple tv and higher usage.




Sid

2821 posts

Uber Geek
+1 received by user: 752


  # 934745 16-Nov-2013 08:26
Send private message

im having the same problem with Snap since switching to VDSL and it seems to be uploads, every 4-5 days i do 10 -15 GB of uploads. i dont use cloud services of any kind and seldom torrent and have unlimited Youtube so no idea where it's going. it is really frustrating. First one is ADSL, 2nd VDSL









Common sense is not as common as you think.


6434 posts

Uber Geek
+1 received by user: 1571


  # 934748 16-Nov-2013 08:32
Send private message

sidders80:
sidefx: By your description it sounds like you barely use the net, but 100-110GB seems quite high for adsl. What sort of things were you using it for on adsl? Anybody else use it?


was watching a lot of live isky at my previous place which I dont do now and you tube. 100-110 gb was the extreme. Now no isky no apple tv and higher usage.


Why did you switch to vdsl?


Any housemates or other people that might be doing it (whether intentionally or by accident)

Is the data especially high on upload, download, or both? That will help to narrow it down.



701 posts

Ultimate Geek
+1 received by user: 72

Trusted

  # 934760 16-Nov-2013 08:57
Send private message

NonprayingMantis:
sidders80:
sidefx: By your description it sounds like you barely use the net, but 100-110GB seems quite high for adsl. What sort of things were you using it for on adsl? Anybody else use it?


was watching a lot of live isky at my previous place which I dont do now and you tube. 100-110 gb was the extreme. Now no isky no apple tv and higher usage.


Why did you switch to vdsl?


Any housemates or other people that might be doing it (whether intentionally or by accident)

Is the data especially high on upload, download, or both? That will help to narrow it down.


It is high on both but upload seems to have taken a massive jump since switching from ADSL. I have used about 14gb more on upload on VDSL compared to my usage on ADSL. Reason for switch was speed as I wasn't getting much speed on ADSL here and the telecom rep I spoke to suggested VDSL. Now they are suggesting me to take the next plan which is $20 more and gives 500gb. I don't mind paying more but I don't use that much to justify that extra spend even though its $20. At the end of the year that equates to $240




Sid

5420 posts

Uber Geek
+1 received by user: 1876


  # 934771 16-Nov-2013 09:48
Send private message

Open the Activity Monitor App in the Utilities folder on your Macbook - you'll be able to monitor the network usage, and see if it is something on that using the data.

5427 posts

Uber Geek
+1 received by user: 2490

Trusted
Lifetime subscriber

  # 934779 16-Nov-2013 09:53
Send private message

Does Skype still like going super node these days?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


6434 posts

Uber Geek
+1 received by user: 1571


  # 934780 16-Nov-2013 09:55
Send private message

sidders80:
NonprayingMantis:
sidders80:
sidefx: By your description it sounds like you barely use the net, but 100-110GB seems quite high for adsl. What sort of things were you using it for on adsl? Anybody else use it?


was watching a lot of live isky at my previous place which I dont do now and you tube. 100-110 gb was the extreme. Now no isky no apple tv and higher usage.


Why did you switch to vdsl?


Any housemates or other people that might be doing it (whether intentionally or by accident)

Is the data especially high on upload, download, or both? That will help to narrow it down.


It is high on both but upload seems to have taken a massive jump since switching from ADSL. I have used about 14gb more on upload on VDSL compared to my usage on ADSL. Reason for switch was speed as I wasn't getting much speed on ADSL here and the telecom rep I spoke to suggested VDSL. Now they are suggesting me to take the next plan which is $20 more and gives 500gb. I don't mind paying more but I don't use that much to justify that extra spend even though its $20. At the end of the year that equates to $240


If it's mostly the upload then it is almost certainly something that you don't even realise is active and is just pumping data without you realising - like iCloud, dropbox, spotify.

Friend of mine came back from holiday last year and had been keeping all his high res photos taken during his holiday on his Mac.
As soon as he hit his home wifi network his 10GB of pics started uploading automatically. Not only that, but because he had photostream on, all his other devices (2 ipads, 2 iphones) also started downloading the photos. So before he knew it he had smashed through masses of data without doing a single thing!

1459 posts

Uber Geek
+1 received by user: 382


  # 934785 16-Nov-2013 09:59
Send private message

Apple devices seem to use heaps of data randomly.
I think the default setting on iOS7 is to update all apps automatically?
Turn off all icloud stuff (except maybe find your device) and see if it helps.

This probably isnt what you want to hear, but I had a problem like this & created a thread about it, and after a lot of investigation I believe (not 100% sure) this was the culprit.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.