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# 136257 20-Nov-2013 19:27
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I have been getting an F lately from Telecom.  I am on a full speed business connection in the Central City in New Plymouth.  




I
 rang Telecom and they said we can't help,  its the server at the other end.

Huh This test is to their Server.  From New Plymouth To Auckland. 

I said so every server in the world is slow and they pretty much said yes Goodbye.

After another poor experience on the phone with them today. Looking for a New ISP whom is good for a good fast connection?


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  # 938095 20-Nov-2013 19:27
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 938107 20-Nov-2013 19:29
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care to post your line stats from your modem?




 
 
 
 


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  # 938108 20-Nov-2013 19:34
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Are you testing over WiFi or LAN cable plugged into the modem?

If you have poor house wiring then changing ISP is going to add zero value, Full speed does not mean what the technology is capable of but what the line is capable of taking into factors like house wiring , distance from cabinet / exchange

John

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  # 938113 20-Nov-2013 19:46
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Allanhall:
I have been getting an F lately from Telecom.  I am on a full speed business connection in the Central City in New Plymouth.  




I
 rang Telecom and they said we can't help,  its the server at the other end.

Huh This test is to their Server.  From New Plymouth To Auckland. 

I said so every server in the world is slow and they pretty much said yes Goodbye.

After another poor experience on the phone with them today. Looking for a New ISP whom is good for a good fast connection?



That's a crazy high ping you have there. If you're interested PM me your address and I can check out if that's what you should be expecting or not. Unfortunately I'm not with business but I'd be happy to look into it for you.

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  # 938186 20-Nov-2013 21:25
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You You should be using the telecom speed test server in Auckland as the closest may not be following an optimal network path.

See how you go with Yyrael otherwise I can kick off a line test and see what the score is.



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  # 938443 21-Nov-2013 12:47
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"If you have poor house wiring then changing ISP"

I am  In the CBD in a purpose wired building.
 

 

I have 12 PCs on the network .  This test was done bypassing the switch,  one computer plugged directly into the modem . 

 


Speeds are ok today, so Its not the wiring ( and no it has not been raining etc etc )  

Will do some tests at next slow time ( which is often )  and report 

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  # 938446 21-Nov-2013 13:01
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Modem stats?

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  # 938448 21-Nov-2013 13:02
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Allanhall: "If you have poor house wiring then changing ISP"

I am  In the CBD in a purpose wired building.
  I have 12 PCs on the network .  This test was done bypassing the switch,  one computer plugged directly into the modem . 
Speeds are ok today, so Its not the wiring ( and no it has not been raining etc etc )  

Will do some tests at next slow time ( which is often )  and report 


You need to post your modem sync stats. Nobody can help you without posting these.

You haven't eliminated your wiring. Assuming your testing was done via Ethernet and not WiFi then your problem is almost certainly wiring related.




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  # 951730 13-Dec-2013 15:46
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Not 100 % sure where to find the sync stats. 

 

2701HGV-W Gateway

 

Broadband

 

 

 

 

Down 

 

16729Kbps

 

 

 

Up 

 

954Kbps

 

 

 

 



 

 

DSL Details

 

 

 

 

Modem Type:

 

Built in modem - ADSL

 

 

 

DSL Line (Wire Pair):

 

Line 1 (inner pair)

 

 

 

Current DSL Connection:

 

 

 

 

 

DownUp

 

 

Rate:

 

16729 kbs

 

954 kbs

 

 

 

Max Rate:

 

16473 kbs

 

957 kbs

 

 

 

Noise Margin:

 

11.9 dB

 

13.3 dB

 

 

 

Attenuation:

 

20.3 dB

 

10.1 dB

 

 

 

Output Power:

 

19.0 dBm

 

12.0 dBm

 

 

 

 

 

 

 

Protocol:

 

G.DMT2+ Annex A

 

 

 

Channel:

 

Interleaved

 

 

 

DSLAM Vendor Information

 

Country: {46336} Vendor: {BDCM} Specific: {54179 }

 

 

 

ATM PVC:

 

0/100

 

 

 

 

 

 

 

Rate Cap:

 

16473 kbs

 

 

 

Attenuation @ 300kHz:

 

13.3 dB

 

 

 

Uncanceled Echo:

 

-20.7 dB

 

Ok

 

 

 

VCXO Frequency Offset:

 

-46.9 ppm

 

Ok

 

 

 

Final Receive Gain:

 

14.8 dB

 

Ok

 

 

 

Impulse Noise Comp. Tones:

 

0

 

Ok

 

 

 

Excessive Impulse Noise:

 

0

 

Ok

 

 

 

 

 

 

Traffic Statistics

 

 

 

 

IP Traffic

 

BytesPacketsErrors%

 

 

Transmit:

 

1368389031

 

21160873

 

0

 

0

 

 

 

Receive:

 

1235371120

 

23643938

 

0

 

0

 

 

 

 

 

 

 

ATM Traffic

 

CellsErrors%

 

 

Transmit:

 

136809132

 

0

 

0

 

 

 

Receive:

 

403655641

 

0

 

0

 

 

 

 



 

DSL Link Errors

 

Collected for 14Days23:50:19

 

 

 

 

 

 

Since

 

Current

 

Current

 

Time Since

 

 

 

 

 

Reset24-hr int.15-min int.Last Event

 

 

ATM

 

 

 

Last Event

 

 

 

Cell Header Errors

 

13

 

0

 

0

 

3Days1:15:37

 

 

 

Loss of cell Delineation

 

5

 

0

 

0

 

3Days1:15:37

 

 

 

 

 

 

 

DSL

 

 

 

Link Retrains:

 

0

 

0

 

0

 

0:00:00

 

 

 

DSL Training Errors:

 

0

 

0

 

0

 

0:00:00

 

 

 

Training Timeouts:

 

0

 

0

 

0

 

0:00:00

 

 

 

Loss of Framing Failures:

 

0

 

0

 

0

 

0:00:00

 

 

 

Loss of Signal Failures:

 

0

 

0

 

0

 

0:00:00

 

 

 

Loss of Power Failures:

 

0

 

0

 

0

 

0:00:00

 

 

 

Loss of Margin Failures:

 

0

 

0

 

0

 

0:00:00

 

 

 

Cum. Seconds w/Errors:

 

11

 

0

 

0

 

1Day2:10:57

 

 

 

Cum. Sec. w/Severe Errors:

 

0

 

0

 

0

 

0:00:00

 

 

 

Corrected Blocks:

 

250548

 

334

 

3

 

0:00:04

 

 

 

Uncorrectable Blocks:

 

14

 

0

 

0

 

1Day2:10:57

 

 

 

DSL Unavailable Seconds:

 

31

 

0

 

0

 

14Days23:49:47

 

 

 

 


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  # 951732 13-Dec-2013 15:49
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something is seriously wrong here.




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  # 951740 13-Dec-2013 15:58
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that last speedtest was to LA... thats adding far more variables.


considering the upload speed though, ild look at the possibility of upload saturation.




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 951851 13-Dec-2013 19:28
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Allanhall: 

I have 12 PCs on the network .  This test was done bypassing the switch,  one computer plugged directly into the modem.



Allanhall: 

2701HGV-W Gateway Broadband Down  16729Kbps Up  954Kbps



Are you 100% sure other devices on the network aren't downloading/uploading hogging the connection at the same time? Because that's what it looks like to me.

Can you 100% disconnect all other devices from your network (including wifi) and test on http://speedtest.telecom.co.nz/ with a single machine plugged in via lan?




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  # 952054 14-Dec-2013 09:42
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Or if you are using Speedtest.net, make sure you select the Telecom speed test in Either Auckland, Wellington or Christchurch.

You can message me your home phone number and I can run a line test (but have been pretty busy recently so message me or email me "pl at telecom.co.nz" and chase me up if I at first don't respond!)



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  # 952247 14-Dec-2013 18:07
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Ragnor  

 

"Are you 100% sure other devices on the network aren't downloading/uploading hogging the connection at the same time? "

In this case I have gone through the network after everybody else has left the office. So I am 99% Sure.  

 

Ragnor  

"Because that's what it looks like to me."  Based on what data you making this observation.

  I,d love to here what facts you are basing this on ?   Seems more like a stab in the dark to me.


"Or if you are using Speedtest.net, make sure you select the Telecom speed test in Either Auckland, Wellington or Christchurch."

As below.  


 


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  # 952250 14-Dec-2013 18:20
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Allanhall: Ragnor   "Are you 100% sure other devices on the network aren't downloading/uploading hogging the connection at the same time? "

In this case I have gone through the network after everybody else has left the office. So I am 99% Sure.   Ragnor  

"Because that's what it looks like to me."  Based on what data you making this observation.

  I,d love to here what facts you are basing this on ?   Seems more like a stab in the dark to me.


"Or if you are using Speedtest.net, make sure you select the Telecom speed test in Either Auckland, Wellington or Christchurch."

As below.  




his assumptions are much like mine. the ping and the upload speed indicates saturation as a possibility.

have you considered the machine your testing from?


have you insured devices are disconnected/turned off? if it is say, saturation from torrent seeding, then whats the bet the machine in question happens to be left on after the owner has left the office?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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