Telecom Internet Speed Slow

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Internet Speed Slow

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376 posts

Ultimate Geek

#952252 14-Dec-2013 18:28

Allanhall:
I have been getting an F lately from Telecom. I am on a full speed business connection in the Central City in New Plymouth.

I rang Telecom and they said we can't help, its the server at the other end.

Huh This test is to their Server. From New Plymouth To Auckland.

I said so every server in the world is slow and they pretty much said yes Goodbye.

After another poor experience on the phone with them today. Looking for a New ISP whom is good for a good fast connection?

I am also in New Plymouth and for the last 4 or five days, Telecom BB has been slow as wet week!

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cbrpilot

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#952253 14-Dec-2013 18:38

If either of you want to PM me your details I can take a look at it when I'm back in the office on Tuesday to see if I can see any issues on our network. If you need a sooner response I would suggest that you log a fault with the helpdesk.

Thanks

Dave.

My views are my own, and may not necessarily represent those of my employer.

mxpress

376 posts

Ultimate Geek

#952617 15-Dec-2013 17:44

cbrpilot: If either of you want to PM me your details I can take a look at it when I'm back in the office on Tuesday to see if I can see any issues on our network. If you need a sooner response I would suggest that you log a fault with the helpdesk.

Thanks

Dave.

thanks Dave. PM sent

mxpress

Allanhall

47 posts

Geek

#952710 15-Dec-2013 20:52

I do like hearing about solutions.

hio77

Does telecom pay you guys a retainer, You helping them write the how to blame the client manual ?

"have you considered the machine your testing from?" Yes, Its exactly what I unplugged from the network and directly into the router, and have tested from more than once machine. Why keep doing it when the first test showed the network was not effecting it ?

"have you insured devices are disconnected/turned off? if it is say, saturation from torrent seeding, then whats the bet the machine in question happens to be left on after the owner has left the office?"

I just about never leave the office unfortunately.

Need to add these couple

" If it doubt always tell the customer its there machine or Line. "
If in doubt tell them it must be water in the line.

nothing has been touch in the office since the last speed test and this is what I am getting today.

michaelmurfy

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#952712 15-Dec-2013 20:58

This does simply seem like there was some bandwidth saturation on the network. Have you considered going to something like VDSL or UFB?

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

jeffnz

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#952713 15-Dec-2013 21:01

Allanhall: I do like hearing about solutions.

hio77

Does telecom pay you guys a retainer, You helping them write the how to blame the client manual ?

"have you considered the machine your testing from?" Yes, Its exactly what I unplugged from the network and directly into the router, and have tested from more than once machine. Why keep doing it when the first test showed the network was not effecting it ?

"have you insured devices are disconnected/turned off? if it is say, saturation from torrent seeding, then whats the bet the machine in question happens to be left on after the owner has left the office?"

I just about never leave the office unfortunately.

Need to add these couple " If it doubt always tell the customer its there machine or Line. "
If in doubt tell them it must be water in the line.

nothing has been touch in the office since the last speed test and this is what I am getting today.

for a new person looking for solutions you sure know how to stop people assisting you. I have watched ythese peopel help others its not a snow job so maybe you can be a bit more pleasant to those trying to help. it costs nothing which is what these guys are paid for helping on here at all hours.

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Allanhall

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Geek

#952714 15-Dec-2013 21:02

"Have you considered going to something like VDSL or UFB? "

Should we have to ?
If its a solution maybe we do. UFB has just rolled out here.

Allanhall

47 posts

Geek

#952726 15-Dec-2013 21:20

jeffnz

I believe that before I posted I had wasted hours, eliminating any possible in office cause. Telecom did not want to hear about it and offered ZERO ASSISTANCE via the helpdesk In fact I found what was said to me by the helpdesk Absurd , almost to the point of rude.

Then I make a public complaint here about my experience with Telecom then I have Telecom help chiming in. Not a good way to run business. Just help people that complain in public. The post was more about the service that Telecom is delivering, So that others looking for a provider know what issues are occurring in the market and can make more informed choice.
I doubt issues that I faced and continue to face are isolated to me.

Sorry to offend anyone whom offered legitimate suggestions, I do appreciate help. It just a couple of the replies it sounded like Telecom public spin.

jeffnz

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#952734 15-Dec-2013 21:26

ok so you don't want help just be rude to those that do try and help, nope I don't get that attitude at all.

Bit hypocritical calling the helpdesk rude given your posts on here.

Disclaimer: I am not an employee of any telco nor do I get incentives for stating the blinding obvious

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michaelmurfy

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#952737 15-Dec-2013 21:30

Allanhall: "Have you considered going to something like VDSL or UFB? "

Should we have to ?
If its a solution maybe we do. UFB has just rolled out here.

You should do this, also don't be so rude to those trying to help. I don't work for Telecom and am taking my own time to respond to you.

johnr

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#952738 15-Dec-2013 21:33

Someone has not read the FUG

Allanhall

47 posts

Geek

#952741 15-Dec-2013 21:43

michaelmurfy jeffnz

Please help me with some logic. As I am obviously missing something and its not my favorite past time making an arse of my self on a public forum.

A/ We pay for a service Fullspeed up and down on a over $100 a month business plan , which IMHO is not being delivered.

B/ michaelmurfy You suggest we have to go and get something else which is more expensive ? Because the provider is not delivering?

So Telecom does not have a responsibility to deliver at least something that resembles what they are selling you?

I am totally missing the point some where based on the last couple of replies ?

johnr "Someone has not read the FUG" can you clarify.

I am a quick learner

Basically what I am looking for is an reliable internet service. Its actually quite nice not having to wait for a minute for a geekzone page to load and be able to stream a video.

RunningMan

8879 posts

Uber Geek

#952743 15-Dec-2013 21:46

Allanhall: [snip]Sorry to offend anyone whom offered legitimate suggestions, I do appreciate help. It just a couple of the replies it sounded like Telecom public spin.

At a rough count there were 3 Telecom employees and at least 1 from one of their competitors as well as several other unrelated people trying to assist with the issue you are having. They are all doing this in their own time.

In trying to help you, a number of very plausable ideas have been looked at - the most probable is congestion in your own network, but they are trying to eliminate this issue.

If you can provide some further detail as requested, I'm sure the issue can be resolved.

RunningMan

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#952744 15-Dec-2013 21:47

Allanhall: johnr "Someone has not read the FUG" can you clarify.

Forum Usage Guidlines

http://www.geekzone.co.nz/content.asp?contentid=1046

johnr

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#952745 15-Dec-2013 21:49

You are paying for a data bundle size of X and what speed the line can handle not what the technology is capable of in prefect conditions

On copper speed is impacted by many factors out of a providers control like where you live, How far you are from the serving cabinet / exchange and the quality of the house wiring ETC.....

FUG = forum user guidelines

edit: I said this on page one of this thread....seems like OP not interested

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