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gwh



69 posts

Master Geek
+1 received by user: 27


# 136366 25-Nov-2013 09:26
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I've had three customers so far this morning drop by or call in and report that they are getting the Username/Password box pop up when checking their Xtra email account. 
Email programs are  Outlook and Live Mail
All three were set up to use pop3.xtra.co.nz, port 110.

After talking to the CSR it seems using SSL/995 is the fix. However, these customers were all fine on Friday, one in particular is a heavy user and she would have let me know on Friday if there was a problem with her email.

I gather Telecom wants people to move to SSL but as I said, these accounts worked fine on Friday. Does anyone know what has prompted this change? 


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5653 posts

Uber Geek
+1 received by user: 262

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  # 940116 25-Nov-2013 09:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



622 posts

Ultimate Geek
+1 received by user: 12


  # 940237 25-Nov-2013 12:08
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The problem with invalid userid and password been around since they got hacked

it would come and go for certain customers and our home accounts


my solution for the problem turned out to be a DNS setup one. If it for some reason translated
NZ servers for access (to use USA or other location) it would think it was being hacked or access outside NZ and locked the acct
and would have to login via the webpage to unlock it.


I fixed it by bypasssing yahoos DNS method and calling the servers they used instead

imap.mail.aunz.gm0.yahoodns.net port 993 SSL

never been a problem since (not sure why it was 993 not 995 now but seems to work)


and sending

send.xtra.co.nz port 465


SSL is best.. not sure if the others work still they should though else it cause problems nd masses
accr changes for everyone
again it could of been a DNS change and redirected to using other servers until the servers update
the ips etc which takes a day or 2 to settle



actually port 993 is IMAP.. for some reason imap never seems to have the same issues as pop3
so if pop3 keeps giving you issues try switching over to imap


I see now pop3.xtra.co.nz translates to
au-pop-tnz-new.mail.gm0.yahoodns.net

port 995



 
 
 
 


gwh



69 posts

Master Geek
+1 received by user: 27


  # 940398 25-Nov-2013 15:50
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Number 5 customer just in!

It seems that switching to port 995 and logging into Webmail is requred to restore service. The CSR I was just talking to thought that Yahoo had a server problem. 

374 posts

Ultimate Geek
+1 received by user: 10


  # 941064 26-Nov-2013 14:00
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No change regarding SSL as far as I'm aware, it's been that way for years (since changing to Yahoo I believe).

Should be (POP3):
- pop3.xtra.co.nz 995/SSL
- send.xtra.co.nz 465/SSL

You could also use (IMAP):
- imap.mail.yahoo.com 993/SSL
- send.xtra.co.nz 465/SSL

- Note: don't ever use smtp.xtra.co.nz if you can possibly avoid it ...




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