Changing Telecom plan not long after buying phone

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timmmay

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# 137975 15-Dec-2013 18:49

I got a new Telecom S4 i9505 a few months back, $750 after a $250 discount. I think the discount may have been for committing to two years with Telecom on the $39 plan, but I can't remember the details.

I notice the Telecom plans change sometimes. The $39 24 month plan doesn't exist any more, but there's a $49 plan that gives a more more data and more minutes. The $39 open plan also gives more data and minutes.

Few questions, if anyone knows:
- Am I likely fixed to the 24 month plans? Or could I switch to an open plan so long as I stay with Telecom?
- If Telecom releases a plan I like say next year that's the same price but gives me more data could I change to that, or can I only change to more expensive plans?

Thanks for helping out someone too lazy to call 123 ;) Took a while on hold last time I called them.

plambrechtsen

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# 952656 15-Dec-2013 19:03

Use online chat or ring 0800 800 163 and ask them. They will be abld to lookup you account and tell you what options you have and most probably be able to make the change on the spot.

Stop being lazy and use the services already available.

Paulthagerous

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# 952660 15-Dec-2013 19:12

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There are 2 types of plans Telecom have: 24 month and Open ones.

Generally, if you are in a 24 month contracted term you can change to a new plan that is also offered on a 24 month contract term. If the plan is the same monthly fee or higher there is no charge. If you go to a lower one you have to pay a fee.

If you want to go to an open term one you would have to cancel the contract, pay the ETF then go onto the open one.

But as said above, best to call up and check out your situation. May not be correct in all circumstances, use as a guide only.

timmmay

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# 952692 15-Dec-2013 20:22

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Thanks Paul, that's useful. I'll just stick with what I have for now.

plam, I'll brave the phone tree one day. It's a lot faster than Telstra, but took 15 minutes last time I called and I don't care enough right now.

crimson

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# 953107 16-Dec-2013 15:14

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timmmay: plam, I'll brave the phone tree one day. It's a lot faster than Telstra, but took 15 minutes last time I called and I don't care enough right now.

I recommend trying the online chat. Get a response pretty quick and it would steal focus when you get a reply so I do other stuff in between. Always found the people working it to be knowledgeable, certainly more than what I've experienced with other providers call centres. The one time I needed to talk to someone, they got someone to ring me back in 10 minutes.

Sure they are answering several queries at a time and there would be the odd hiccup, but I would rate it as the best service I've experienced from a phone/internet provider (I have used it 3 times so far).

joff_nz

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# 953302 16-Dec-2013 20:13

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Very much agree. Only had fantastic service from the online chat, and it is super non intrusive